the beds are old and not comfy

location but mostly the staff. one of the best customer experience I’ve ever had. we met many different people at the reception and all of them knew us and helped us out. great exchange through WhatsApp

Stayed in April 2023

Everything was great. Just take note of location as above.

Staff were lovely and accommodating. They gave us recommendations, stored our luggage as we arrived before check in and helped us organise transfers. There is always staff available. The location of this hotel is right in the centre and right on beer street in the middle of the action. Just note that it will be loud into the early hours of the morning if you have a balcony room facing the street. Would recommend :)

Stayed in March 2023

everything was good. Air conditioning was noisy.

really nice staff and welcoming experience to Hanoi.

Stayed in April 2023

Nothing

Great location - on the corner of beer street but didn't hear the noise as we were on floor 5, comfortable bed, lovely staff

Stayed in April 2023

Absolutely the best location, right on the best street for streetfood, entertainment and shopping in the iconic Old Quarter, yet our rooms were quiet and peaceful. The staff were efficient, helpful and solved our 1 problem (we couldn't work the Smart Tv) immediately. We are a family of 5, and our rooms were perfect for us, excellent value for money. Very clean and comfortable.

Stayed in April 2023

They want to charge you for early check in by the hour. Taxi can’t get near the hotel in the evenings due to restaurants seats expanded into the streets.

Great location, right in the middle of the old quarter. Easy to get around. Friendly staffs.

Stayed in March 2023

Spa service not yet set up as the property is new .

The managerJay provided exceptional service . The staff were friendly and accommodating. An Excellent location for night life with street bars and sky bars near by . Easily walkable to all major attractions. Comfortable rooms , well decorated and bed was reasonable comfortable with clean white sheets . Located on Pho Ta Hein ( beer street) .

Stayed in March 2023

Due to the location it was slightly loud

The location was excellent, write in the middle of old town. Staff were friendly.

Stayed in March 2023

Limited breakfast

A fantastic location on Beer St and a convenient walk everywhere. The tours booked from the hotel were awesome and we were given some great advice. Total value for money.

Stayed in March 2023

nil

location

Stayed in March 2023

People need to be aware that at the weekend the streets around the hotel are closed in the evening and the streets become a party street, it’s extremely busy and noisy, even though the hotel has 2 layers of glazing you can’t avoid the noise into the early hours

decent value for money , great staff, good breakfast, very comfortable bed in room, good location.

Stayed in March 2023

We could hear the noise of the street on Saturday night. The area isn’t the best for a calm, quiet stay, if that’s what you’re after.

the staff were. amazingly kind and attentive, and the hotel is right in the city center. Good a la carte breakfast options, comfortable, very large bed.

Stayed in March 2023

Nothing, I loved everything about it.

The hotel and its indoor decoration is stunning, which was the first thing that caught my eye. I was very pleased with everything during my stay: The beds were HUGE and very comfortable - plenty of fluffy pillows. The shower was hot and had good pressure. The room was very clean and spacious. The location was excellent - walking difference from everything. But what stood out the most was the friendliness, helpfulness and flexibility of the incredible staff. I can only speak very highly of the hotel and can recommend a stay here to anyone.

Stayed in March 2023

The breakfast was nice but a little bit expensive.

We really appreciated the very good customer service. Especially Jay helped us alot during our stay at the hotel.

Stayed in March 2023

Also, I was able to eat a lot of delicious Vietnamese food thanks to the many delicious restaurants I was told. The front man put up a pin on Google Maps, and it was the first hotel that did this, but it was very helpful. thank you.

Stayed in March 2023

This is a great little boutique hotel right in the centre. My room was like a cosy den and elegantly furnished with chairs and wooden blinds. Clean and comfortable. Everything was perfect for me and was great value. Best thing though was the fantastic staff at the hotel who assisted in helping me in everything I asked: jazz club, bun ca, laundry and airport taxi. Special thank to Mr. Jay who was so helpful and a very good person. Well done everyone at the hotel!

Stayed in March 2023

The staff was exceptional and the location in the heart of the old city. The owner was very helpful

Stayed in March 2023

Everything was great.

Stayed in March 2023

Maybe the room service could open the window for a bit whenever clean up the room for the air changing

The location is amazing, in the heart of Old Quarter area. Despite a loud and noisy outside, in my room with window facing busy road I am practically in different area, which is calm and quiet. And their hospitality, especially Jay, are great! Jay will make sure our stay comfortable, give advice for restaurants that serve vegetarian food, also greet us whenever we came back. I put thumbs up for the very prompt whatsapp after our booking to make sure we need anything else before arriving Hanoi. Thank you very much, Jay! We have a pleasant stay!

Stayed in March 2023

nothing really

the friendliness of the staff!!

Stayed in March 2023

because of location, so sometimes can hear the music down the street :)

The location is just great, in the center of old quarter, the nice street just at the door step. Staffs are friendly and helpful.

Stayed in February 2023

shower needs some work.

location

Stayed in March 2023

Great service for the value!

Stayed in March 2023

room is very small but it’s understandable due to the location

very nice and attentive staff, location is great !!!!!!

Stayed in March 2023

front staff, especially Jay were very helpful

Stayed in March 2023