Reviews of Hanoi Center Silk Hotel & Travel 4 stars
22A Ta Hien Street, Hang Buom, Hoan Kiem, Hanoi, Vietnam
#294 of 1,004 hotels in Hanoi
Guests' ChoiceReview score
Based on 2688 hotel reviews
8.9Score breakdown
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Cleanliness
8.9
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Comfort
8.9
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Location
9.3
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Facilities
8.6
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Staff
9.5
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Value for money
8.9
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Free WiFi
8.8
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Reviewed: 29 December 2024
Julie
Australia4 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
A short walk from the hotel and you’re in the bustling night entertainment area. The bed was comfortable and the room spacious. All the staff were very helpful especially Noah. They stored our bags after we checked out so we could take a final walk around the town and we were also offered the use of a shower and bathroom facilities to freshen up before travelling onwards.
Stayed in December 2024
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Reviewed: 29 December 2024
Georgine
United Kingdom3 reviews8.0“Good location for quick overnight stay”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 1 night
It is a small hotel so it's quite busy when there are more than two parties checking in/ hanging out at the same time. Gets a little chaotic with the drop off being at Beer Street, so give or take. We enjoyed the stay overall.
Great location being right at the centre of Beer Street (though there are a few Silk Hotels so make sure you get the right one). There aren't any facilities as the hotel is tiny, but it's good value for money. Overall helpful and friendly staff.
Stayed in December 2024
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Reviewed: 29 December 2024
Manuel
Luxembourg197 reviews21 helpful votes8.0“Old town good choice”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 1 night
- • Submitted via mobile
Noisy at night (until 3am)
Very central to discover old town and extremely friendly, attentive and useful staff.
Stayed in December 2024
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Reviewed: 29 December 2024
Manuel
Luxembourg197 reviews21 helpful votes8.0“Old Town good choice”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 3 nights
- • Submitted via mobile
Noisy at night (until 3am)
Very central to discover old town and extremely friendly, attentive and useful staff.
Stayed in December 2024
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Reviewed: 29 December 2024
Jolynn
Singapore13 reviews1 helpful vote8.0“Hanoi my first”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 4 nights
- • Submitted via mobile
The WiFi can be improved. Water temperature in the shower is temperamental.
The location of the hotel brings easy access to food and drinks is very convenient.
Stayed in December 2024
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Reviewed: 27 December 2024
Zubin
India1 review3 helpful votes10Exceptional- • Leisure trip
- • Group
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Well located in the center point
Stayed in December 2024
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Reviewed: 27 December 2024
Dat
United States2 reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Comfort Triple Room
- • Stayed 3 nights
- • Submitted via mobile
Hotel At the great location Stuffs are so cai nghiện and friendly
Stayed in December 2024
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Reviewed: 27 December 2024
Michael
United Kingdom3 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was a bit hit and miss (5 of us eating).
We slept really well as the beds were comfortable. Adjoining family room was good. Good laundry service.
Stayed in December 2024
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Reviewed: 26 December 2024
Simon
United Kingdom1 review2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Location was great and the staff were very useful, especially Josie who helped me book all my trips to Ha Long Bay, Ha Giang and Sapa - saved me loads of time searching!
Stayed in December 2024
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Reviewed: 26 December 2024
Ellery
United Kingdom1 review1 helpful vote10“Great rooms in a central location that allows you to access the heart of hanoi”- • Leisure trip
- • Group
- • Suite with Balcony
- • Stayed 3 nights
- • Submitted via mobile
Josie and the rest of the receptionist staff went above and beyond to ensure our stay was as pleasant as possible.
Stayed in December 2024
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Reviewed: 25 December 2024
Thu
United Kingdom20 reviews4 helpful votes10“Overall, good location, clean room, and all the staffs are nice especially Josie.”- • Leisure trip
- • Family with young children
- • Superior Room
- • Stayed 3 nights
- • Submitted via mobile
Its ok
Room , location
Stayed in November 2024
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Reviewed: 25 December 2024
Kalpesh
United Kingdom3 reviews1 helpful vote10“Again the hotel is located in a excellent location with everything within a short walking distance. The staff at the hot”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 2 nights
- • Submitted via mobile
The hotel is located in a prime location, excellent and easy to get to where you need to go and everything is within walking distance
Stayed in December 2024
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Reviewed: 25 December 2024
Helen
Australia5 reviews1 helpful vote10“Central, buzzing location”- • Leisure trip
- • Family with young children
- • Comfort Triple Room
- • Stayed 2 nights
- • Submitted via mobile
Very central
Josie was amazing and helped organise trips
Stayed in December 2024
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Reviewed: 25 December 2024
Van
Australia8 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 1 night
- • Submitted via mobile
Highly recommend this hotel. Staff are friendly especially Josie and. Tim at reception
Stayed in December 2024
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Reviewed: 24 December 2024
Vanessa
Australia18 reviews2 helpful votes9.0“We had a fantastic stay and would definitely come back to this hotel.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
A mix up with rooms on check-in, however staff went out of their way to accommodate our needs.
Located in the bustling centre of Beer street in the Old Quarter, we could walk and explore for hours. The friendly staff were always helpful, especially Mr Noah and Ms Josie.
Stayed in December 2024
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Reviewed: 24 December 2024
Kelly933
Singapore11 reviews6 helpful votes9.0“3 nights stay”- • Leisure trip
- • Couple
- • Suite with City View
- • Stayed 3 nights
- • Submitted via mobile
The noise level was high during the holiday season (Christmas) and we are located on the 2nd floor, but it was OK for us. The staff will give earplugs if you are light sleeper. Room was quite dated but require more cleaning.
We stayed at the second floor, service was very good, the boss will send us whatsapp prior to the stay and during the stay to ask if we needed any help. That was a good touch. Location was good, it is right in the middle of beer street so there's tons of food options. But many cars and motorbikes passing by, some people is ok.
Stayed in December 2024
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Reviewed: 23 December 2024
Thomas
Austria8 reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Suite with City View
- • Stayed 2 nights
- • Submitted via mobile
Noal and Marco ware very nice and helpful guys for our stay in this Hotel
Stayed in December 2024
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Reviewed: 23 December 2024
Lisa
South Africa5 reviews3 helpful votes10“Extremely efficient, attentive staff and optimal, centrally located hotel.”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 3 nights
- • Submitted via mobile
This is a busy, vibey street with packed restaurants on the weekend and many bars playing music.
The location was excellent. Extremely friendly and attentive staff, especially Josie, Tim and Ela. The family room for our family of 4 with two kids was optimal.
Stayed in December 2024
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Reviewed: 23 December 2024
Isabella
Thailand16 reviews3 helpful votes10“Great!”- • Leisure trip
- • Group
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
Good location, fantastic friendly staff.
Stayed in December 2024
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Reviewed: 23 December 2024
Philip
United States24 reviews6 helpful votes10“Brilliant”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 1 night
- • Submitted via mobile
Brilliant
Stayed in December 2024
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Reviewed: 22 December 2024
Sophie
France42 reviews1 helpful vote9.0“Very helpful and friendly staff.”- • Leisure trip
- • Family with young children
- • Executive Suite
- • Stayed 3 nights
- • Submitted via mobile
Very lively road at nigth at the time of stay.
Large rooms. Very friendly staff. Great location in old quarter.
Stayed in December 2024
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Reviewed: 22 December 2024
Nigel
Australia27 reviews8 helpful votes10“10/10 – Outstanding Stay at Hanoi Centre Silk Hotel. Amazing staff.”- • Leisure trip
- • Couple
- • Suite with City View
- • Stayed 1 night
It was all good
10/10 – Outstanding Stay at Hanoi Centre Silk Hotel Our stay at Hanoi Centre Silk Hotel was nothing short of amazing! The room was comfortable and well-maintained, though the air conditioner remote was in Chinese, which was a little tricky at first—but nothing we couldn’t manage. One of the highlights was the street in front of the hotel. At night, it transforms into a lively walking street, filled with fresh beer spots and cheap, delicious eats galore. While our room faced this vibrant street and was a bit noisy, we actually thought it added to the atmosphere. Like a light switch, the hustle and bustle quiets down later in the night, allowing for a good rest. What truly sets this hotel apart is its exceptional staff. You expect good service in Vietnam, but their team was in a league of its own. The reception staff including Tim and Josie, went above and beyond to guide us on eating, places to visit and even some very specific shopping needs. Noah, the night manager, felt more like a friend by the end of our stay. He helped us organize several things, making our experience seamless and enjoyable. All the staff had an excellent level of English, which made communication effortless. Their genuine care and attention to detail made our visit truly memorable. Highly recommend this hotel to anyone visiting Hanoi!
Stayed in December 2024
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Reviewed: 22 December 2024
Carla
Australia34 reviews3 helpful votes10“Great stay!”- • Leisure trip
- • Couple
- • Superior Room
- • Stayed 2 nights
- • Submitted via mobile
The location is perfect, the rooms are comfortable and staff were very kind and welcoming. Noah’s recommendations were excellent.
Stayed in December 2024
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Reviewed: 20 December 2024
Shikhar
India1 review4 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Good hotel with very friendly staff especially Josie and Ela at reception
Stayed in December 2024
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Reviewed: 20 December 2024
Jodi
United States16 reviews7 helpful votes10“Parents and Teens loved being in the center of the Old Town action.”- • Leisure trip
- • Family with young children
- • Family Connecting Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Outstandingly friendly and helpful staff and incredible location right in the middle of all of the Old Town happenings. Would definitely stay here again.
Stayed in December 2024
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