Check-in took too long.

Location was epic, pricing was reasonable and hotel very upscale and clean.

Stayed in August 2024

Nothing really, it was a great hotel.

Fantastic service, friendly and helpful staff. Great location and a good rooftop bar.

Stayed in August 2024

Nothing

It was excellent in everything- staff, location, food, service, comfort & value

Stayed in August 2024

Excellent hotel, absolutely great location. No complaints here. Just

Stayed in August 2024

Unfortunately we had a room without a window, only with an internal light well. That wasn't really our thing.

Very nice personal; super helpful with organisational things. Very centeal location within the old town of Hanoi. Very clean. Nice sky bar with top view over Hanoi.

Stayed in July 2024

Pick up service is expensive Need to walk in to the night street for about 5-10min and the car can’t get in there. Care about the drink in the refrigerator for it is not for free.

Breakfast is good for many choice. Very quiet even outside is a night street. People are polite and friendly.

Stayed in June 2024

Excellent location in the heart of where you want to be. Exceptional service. Our room was lovely and spacious. Breakfast was delicious. I would certainly stay here again.

Stayed in May 2024

Location convenient, staff, Restaurant and Sky Bar excellent. A problem with our aircon was handled immediately.

Stayed in June 2024

Nothing

Exceptional front of house staff, clean, location

Stayed in June 2024

Walking through the busy street at night to get to the hotel can be a bit frustrating.

The hotel was situated in a great location in the old quarter. It was very convenient to get around. Lots of cafes, restaurants and bars to try out, easy to get to the night market and other attractions. Yes it does get loud at night on that street however our room was still quiet. The breakfast was great and the staff were excellent, kind and helpful. Added bonus is the Sky Bar which had an amazing view and good drinks.

Stayed in June 2024

Room was small

Location, roof top bar

Stayed in May 2024

Great staff , keen to help in every way

Stayed in May 2024

Everything was perfect!

Everything about the hotel was beautiful and the location was perfect, but it was the staff that took it to the next level. They were all very friendly and went out of their way to make sure we were comfortable and had everything we needed. The manager Du was very special and even stayed in contact with us on his day off to make sure we had everything we needed. would definitely recommend staying at this hotel.

Stayed in May 2024

Nothing

Staff extremely helpful,this is particularly important in such a city like Hanoi. I would always recommend this hotel if you are staying in old city

Stayed in May 2024

Nothing negative to say here.

Everything was perfect from check in to check out. Staff were so helpful and kind. Clean, tidy, sky bar drinks and the food was very good.

Stayed in May 2024

There is nothing that I didn't like about the Hotel.

Excellent location right in the centre of the old town, very helpful and exceptionally pleasant staff who go the extra mile to help. They helped me arrange early check-in for our next hotel stop at SaPa and offered advice of where to go and eat there, booked restaurants, arranged transport etc. The hotel is well maintained, the rooms of good size and everything works well. The location is 50 metres from Beer Corner - it's very loud outside with music from bars and traffic, but the soundproofing works well, so almost zero noise audible from the bedrooms. The skybar is also very nice, 10 levels above the street so quiet, with good views of the surroundings.

Stayed in May 2024

Nothing

Great location! The rooms are quiet and comfy

Stayed in April 2024

Nothing. Everything was excellent!

Staff are amazing especially Han, Jane, Du, and Trong who all went out of their way to make sure we had everything we needed. The rooms were very clean and comfortable. Location was excellent, right in the center of everything yet the rooms were very quiet.

Stayed in May 2024

No hair dryer in the room. The noise from the hallway was a bit loud sometimes (my room was next to the cleaning staff room).

Breakfast was very rich and tasty, the location was good, very central.

Stayed in April 2024

Nothing

The bar is lovely staff very nice

Stayed in April 2024

Nothing. Everything was great.

The location is awesome. Right in the middle of the Old Quarter. At night the street closes and a bunch of restaurants open. However, we didn’t hear noise in the room. The service was excellent, very personalized a attentive. Bedroom was super clean, the breakfast was good too. Good variety of food, nice setting, and very clean. Overall this is a great hotel with excellent customer service and location.

Stayed in April 2024

You walk right out of this hotel right into the active street of bars and restaurants, but when you go back into your room it is very peaceful. The staff was amazing and breakfast was so so good!

Stayed in March 2024

The location was great - right in the middle of the Old Quarter’s nightlife, but my room was nice and quiet.

Stayed in April 2024

The room size was smaller than expected. It was OK for a few nights, but for longer periods we would have chosen a place with larger rooms. To be fair: Most hotels in the same area have similar sized rooms due to the density of the neighbourhood.

Great breakfast, noise-cancelling windows, super friendly and transparent staff. Restaurant (Gourmet Corner), great menu and amazing presentation. The location is in the middle of the beer street, but we could not hear any noise coming from the street. We got a good discount on the restaurant and sky bar. Really value for money.

Stayed in March 2024

Location is central so it's very convenient and close to many good restaurants, shopping and the lake. The hotel is right in the middle of beer street so it gets very lively and noisy at night. Our room was on the other side, but we could still hear some muffled noise until midnight. It really wasn't an issue for us. We had a twin room that had two very nice, comfortable beds. The beds were not the standard twin size, but extra wide and long. The firmness was perfect and bedding was high quality. The room wasn't spacious but clean. We had a big window which brought in light and that was important because many of the rooms in Hanoi don't have windows so it's dark and can feel claustrophobic. Only complaint would be that the showers don't have a proper door so the water sprays outside a bit. Not a big issue. Breakfast was very good. Had a perfectly made omelette and fresh yogurt with fresh passion fruit every morning. Of course, there were many other choices since it was buffet style, but that is what I looked forward to every morning. One minor complaint would be that potatoes weren't offered every morning. A potato dish was offered only one day out of 4 breakfasts. Another highlight of breakfast was the view from the room. The service was excellent. The whole staff was friendly and attentive, but we got exceptional service from Du at the front desk. He made it a point to give us his whatsapp contact when we arrived, in case we ever needed it. I didn't anticipate the need to contact him, but it sure came in handy a number of times when we needed a recommendation for a restaurant, shopping for a certain thing, helping to prepare a breakfast box to take for the day trip to Halong Bay, or getting directions when we were far from the hotel. He always replied quickly even when he was off duty.

Stayed in April 2024