Very new, quiet room & toilet. Spacious family room for 4 pax. Fair variety of breakfast.

Stayed in April 2025

Room we chose was a little small, but that is is normal for Hanoi

It is a great central location and the staff are wonderful, helpful and friendly

Stayed in March 2025

Nothing

Great location in the old quarter,many great eating places around the hotel, staff helpful and friendly, breakfast is good with many options. Hotel and rooms are very clean. Good place to explore Hanoi walking distance of many attractions.

Stayed in March 2025

Nothing

Great location, reception staff helpful and friendly, good food options close to hotel, walking distance to alot of attractions

Stayed in March 2025

👍🏻👍🏻👍🏻

👍🏻👍🏻👍🏻

Stayed in March 2025

The odd smell in the bathroom.

Fantastic location, very helpful and friendly staff . Nice breakfast . Very comfortable bed .

Stayed in March 2025

We loved this hotel. Upon arriving via a taxi, staff immediately greeted us and helped us with our bags. We were provided a welcome tea, and then helped to our room. All of the staff were very kind and welcoming. The room itself was lovely, with plenty of storage space and it larger than expected. Despite being in the busy centre, the room was very quiet and we didn’t hear any noise from traffic etc. The hotel is situated in an ideal location, within walking distance to everything. We also enjoyed the breakfast too. Overall we’d definitely recommend this hotel and would return!

Stayed in March 2025

Nothing. Place is great. Stayed there four times

Beds and sheets are super comfy. Great location. Everyone friendly

Stayed in March 2025

Lovely hotel in a quiet location, and easy walking for old quarter sightseeing. The room was spacious, clean and comfortable, and had a lovely ensuite bathroom. The whole place is tastefully decorated. There was a good selection available for breakfast buffet. Very friendly staff, especially Ms Lena Pham. They let us check-in early without charge, and also stored some of our luggage whilst we went on a week's tour. In total, we stayed 3 nights and we were very happy with this place. They also organised a transfer to Ninh Binh for us.

Stayed in March 2025

From arriving to leaving, the hotel staff could not have been any more helpful or do enough for you. The room was very spacious and exceptionally clean. The breakfast area was very nice, food plentiful with a good choice. The Esplendor is in an ideal situation within the old quarter of Hanoi, providing easy access to Ho Hoan Kiem Lake, the Red Bridge and temple, Train Street, the water puppet theatre and the Hanoi Hilton (the old prison), all within 5 to 15 minutes on foot. We would definitely recommend this hotel for anyone wanting to stay in Hanoi.

Stayed in March 2025

Lovely small hotel in the perfect location. We stayed in the ‘honeymoon suite’ (39 years later!!)…a good sized room with a balcony. Very comfortable. With a great breakfast included. Very friendly staff. And their car to airport about the same price as Grab!

Stayed in March 2025

We had the honeymoon suite, with balcony. Room was clean and bed was really comfortable. Staff all lovely and very helpful. Lots of great places to eat nearby and about 10 minutes walk to the lake. We would definitely stay again.

Stayed in February 2025

Breakfast was basic and minimal. Room was very small. Room right on the main street so a little loud but we didn't have a problem sleeping.

Very attentive and caring staff. Bed very comfy. Good shower. Location excellent.

Stayed in February 2025

This was one of the best stays we had in Vietnam. The room was super big, right in the heart of the city and extremely clean. The staff was also quite helpful. It's slightly on the expensive side, but well worth it!

Stayed in January 2025

Kris was awesome and so was the rest of the staff. Amazing hospitality. Love from India 🫶🏽🫶🏽

Stayed in February 2025

Location excellent

Stayed in January 2025

Bathroom. Somehow when shower, there would be a minor leaks to the floor. Nothing major.

The staffs. Everyone so helpful, friendly and ready to assist. Lena was very engaging right from the start. She helped in organising an airport pick up, stress free. Breakfast was always hot and fresh. Location is right at Old Quarter and stone throw to everywhere.

Stayed in February 2025

The location was perfect for discovering the City and for restaurants. A very nice room at the top.

Stayed in February 2025

Perfect in all matters

Stayed in February 2025

If I must mention, others commented about the reed diffuser used in your hotel. You might want to consider changing it as it’s not easily accepted to all but I’m okay with it 😂

Splendid service rendered by the hotel’s staff: Kris Such a dedicated and thoughtful staff are rare gems in the hotel industry. He has helped us a lot in taking care of issues we had during our stay. We booked 3 nights stay but ended up staying only 2 nights as plans changed. Esplendor hotel upgraded our room and gave us room on 5th floor. I must say I booked the Junior suite twin room because of the balcony. It’s so pretty and instagrammable! The interior and furniture exudes a flair of bohemian and Victorian vibes. Their lobby, and restaurant where we have our buffet breakfast got the exact vibes. You can dress yourself like a little princess and take nice photos there. Just that for us, we didn’t have time to enjoy taking lots of photos in esplendor. We reach the hotel very late because of our trip back from sapa. But we were greeted by the smiling Kris and his bell boy colleague who helped us with our heavy luggages. I explained that my iPhone is dead and could not contact esplendor to inform our arrival time. And also wanted to cancel our Ninh Binh day tour the next day. We left a message the night before via hotel’s website. So firstly he provided the keys to our room and orientated the details from breakfast to reception to check out. The bell boy helped to move our luggage upstairs. While I look for my dead iPhone to pass to Kris. Then he asked if I mind telling him what happened to my iPhone. He offered to help me to bring to shops in Hanoi to troubleshoot and I can tell him later if I accept the repair costs. I said I like to look for a spare phone too. And he understood and took my friend’s phone no. to update. I was very grateful for his gestures as photos and contacts in the phone were the most important and I will need time to go around sourcing a shop to repair, plus the language barrier. He used his personal time for all these!

Stayed in January 2025

I had to change from one room for one night to another room for the following nights which was annoying.

The bed was amazing and staff very nice

Stayed in January 2025

The business and hustle and bustle once you step out of the hotel, but that is just the way Hanoi city is like.

The room was clean, location was good and central, staff was friendly and accommodating and price paid was good value

Stayed in January 2025

Kris was amazing and helped us with tours and lots of information.

Stayed in December 2024

Super friendly staff, clean, perfect location, good beds and very price worthy!

Stayed in January 2025