Lovely room, soundproof so no noise from the street. Very generous fruit platter on arrival, enjoyed relaxing spa treatments, drinks at sky bar were good, staff always pleasant and eager to help. There was a Nespresso machine in the room with 2 capsules but no milk provided. Location is good if you want to be in the heart of the old city but just 2 short blocks from the lake.

Stayed in April 2025

No gym area , sky bar dated , decor a bit tired , area too busy and noise at night

Stayed in April 2025

Bit of confusion over bar prices when using vouchers given to us by hotel.

Huge choice for breakfast. Staff were amazing - so helpful.

Stayed in April 2025

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Out of the 4 hotels we stayed during our Vietnam trip, La Sinfonia stood out. Some reasons that make this hotel special: the extremely helpful staff (Mr Jeremy, Ms Hong Nhung and Ms Lisa Lan just to mention a few that we’ve had the most interactions with); the amazing bedding (the softest sheets ever!); the central location (just few steps away from the Water Puppet Theatre); the great food options (both within the hotel and the sister properties).

Stayed in March 2025

Nothing everything was perfect

It was very Clean and the staff was extremely nice and professional

Stayed in April 2025

Everything was perfect.

The service is really incredibly. They offer such a genuine tailored service. A service you normally don’t even get in 5 start hotels. I can highly recommend the Hotel!

Stayed in February 2025

Location, staff- I had a lovely time here, I can’t say enough good things about everyone that works here. They made our stay just perfect.

Stayed in January 2025

Great location, happy hour on the rooftop is a must

Stayed in March 2025

Staff and location

Stayed in February 2025

We got only few small bottles of shampoo/conditioner/body wash which were not enough for 2 adults. The water in the shower kept changing between cold and hot. The bathroom floor was not cleaned during our stay. Selection at breakfast is limited but sufficient. Not enough Vietnamese options in the room service menu.

Amazing location, super friendly and beyond helpful staff. The hotel itself is beautiful and the room was comfy. Treatments at the spa are fairly priced and very enjoyable! The rooftop bar is amazing. The hotel helped us find and plan excursions which were really great, and overall made our stay very convenient and relaxed. Tip- the streets outside can get extremely loud so staying in a windowless room was actually a great choice. The room was also well ventilated so we didn’t feel like a window was needed. Without a doubt will stay here again!!!

Stayed in March 2025

Lam was exceptional. He gave us a full run down on Hanoi and told us the best places to eat - he even knew which were good but “tourist traps” and which were the hidden gems. He also knew the history of Hanoi (and Vietnam as a whole) which he weaved into his insightful explanations. Absolutely incredible stay!

Stayed in February 2025

Sometimes, we could hear people out in the hallway in the early morning, from our bedroom. But it didn't bother us too much, we were so exhausted, we slept through most of it!

We loved the location. It was right by the Lake! And when we did our food tour, we must have walked around a few blocks only, and found the most incredible food right near the hotel. Loved the bed, it was so comfy! The staff were lovely and helped with tours, transfers and we were given such a lovely welcome drink. They were so welcoming to our 4 yr old daughter and gave her a gift when we left. The roof bar had a beautiful view.

Stayed in March 2025

None

The hotel is centrally located and close to tourist spots. The staff are very helpful. Special thanks to Julie for assisting us and answering our questions, as it was our first time in Hanoi. They even allowed us to use their spa to take a shower after our tour, even though we had already checked out. The bed is very comfortable, the bathroom is clean, and the air conditioning works well. We had a very comfortable stay. Their sky bar also offers a nice view. If you are planning to visit Hanoi, I highly recommend this hotel.

Stayed in March 2025

The staff are excellent and so very helpful especially the front desk staff ( Lucas)!

Stayed in March 2025

I would come back again but book a bigger room.

Great location in the center of old quarter. Breakfast was excellent. Room was nicely decorated and well stocked with amenities. Staff was friendly and helpful.

Stayed in February 2025

Skybar was an excellent place for the cocktail, staff was very friendly, highl recommended to stay there

Stayed in February 2025

Super comfortable rooms with spacious bed

Stayed in March 2025

No complaints. They did offer ear plugs which seems standard but did not find noise to be an issue at all

Lovely breakfast and had dinner there once. The food was very good and with the hotel discount very reasonable. Great location for exploring the old town. Staff were very friendly and went out of their way to accommodate

Stayed in February 2025

The staff were amazing, so welcoming, friendly and helpful. They couldn’t do enough for us. The bed was incredibly comfortable so we slept soundly. The breakfast was lovely and exceptional service. The rooftop bar had some lovely cocktails and a fabulous view over Hoàn Kiếm Lake.

Stayed in January 2025

We had a wonderful time here, booked great treatments and massages and enjoyed drinks on the rooftop bar with great music selected by David. Worthwhile to be mentioned is the fabulous assistance of Ms Julie who managed to find train tickets when everything was sold out. We loved this place.

Stayed in February 2025

Nothing not to like

Beautiful hotel, staff were brilliant and spoke very good English. Rooms were quiet even when it was noisy outside. Bed was perfect. Very clean.

Stayed in February 2025

Nothing major…think housekeeping forgot to put facial tissue in our room 201.

Very clean and quiet rooms and hospitable staff. Highly recommend this boutique hotel who looks after their guests very well. They lend us use their spa to refresh ourselves before our overnight bus to Sapa! Very nice service esp from service staff Julie special mentions to her. Breakfast was good every morning and we love to end our evening by having a drink at the roof top bar. Fantastic drinks with a beautiful view of the lake.

Stayed in February 2025

Friendly staff and very accommodating and the rooftop bar was very nice and so was the bartender they made really good drinks.

Stayed in February 2025

Cold room & no heating

Service

Stayed in February 2025