45 Bát Sứ, Hoan Kiem, Hanoi, Vietnam
#807 of 985 hotels in Hanoi
Guests' ChoiceBased on 39 hostel reviews
6.8Cleanliness
5.9
Comfort
6.4
Location
9.2
Facilities
6.3
Staff
8.4
Value for money
6.7
Free WiFi
6.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 13 March 2025
Kate
United KingdomThe pictures are very misleading it's nothing like what you see. Room was unclean, dropped something down the bed and had to pull it out was very grim! Old cigarettes lots of dust and a dead bugs. There was cob webs in the room and mould in the bathroom as well. Bed was super uncomfortable as well too the point where it hurts your back, also loud at night but if you're a heavy sleeper this won't bother you.
The location was great, right in the old quarter near loads of nice places.
Stayed in March 2025
Reviewed: 4 January 2025
Glenn
United KingdomNothing.
Wife and I only stayed one night as we had booking arranged elsewhere. Room was quite large for budget room in Hanoi old quarter. Nice views down the street out of room window. Pleasant (if short) stay and would stay here again in future.
Stayed in December 2024
Reviewed: 24 August 2024
Melody
Philippinesheater is not working , plus there is a bit insect in room
i really like the receptionist very helpful, in helping me booking my grab , and helping my luggage.
Stayed in August 2024
Reviewed: 16 March 2024
Davina
United KingdomBalcony was really dirty. WiFi was really bad.
Nice street view from balcony. If you need help, text the number available on the desk. Laundry service on site. 24 hr snack shop outside.
Stayed in March 2024
Reviewed: 3 December 2023
Sergio
PortugalThe mattress was not so comfortable. The Wi-Fi in our room could be better also. The terrace door doesn’t have the best acoustic isolation.
The best host we have so far! Super friendly! Helped us with everything! The best in Vietnam Super central in old quarter of Hanoi.
Stayed in December 2023
Reviewed: 19 July 2023
Emily
United KingdomNot clean and room with balconies are noisy
Great location and staff very helpful with organising excursions. Hot shower
Stayed in July 2023
Reviewed: 7 March 2023
Michael
GermanyDropping noises All night, maybe aircon.
Superb location, but quiet at nighttime. Spacious room, small kitchen and fridge.
Stayed in March 2023
Reviewed: 14 February 2023
Harrison
United Kingdomearly morning were quite noisy with the busy traffic, however expected in the city centre
clean comfortable and great location
Stayed in February 2023
Reviewed: 3 December 2022
Phanitnunt
ThailandThis place is fantastic with reasonable price. I book one night and end up stay 3 nights.
Stayed in December 2022
Reviewed: 31 March 2025
Garcia
United StatesStayed here for a total of 5 nights because it was unfortunately nonrefundable. Water wouldn’t work for a few hours at a time. They don’t accept card even though it says they do online. Rooms were not kept up with at all. Had to change rooms bc there was a horrible stench in the first.
Staff was nice with the many issues we had with the property. Decent location
Stayed in March 2025
Reviewed: 12 December 2024
Luka
Slovenia- There's no common area to hang out. - King room's bathroom: doesn't have enough space for tall people to comfortably sit on the toilet. Sink is detaching from the wall. Warm water pressure is quite low.
- Very helpful staff. - King room: doesn't have a window but that makes it quieter.
Stayed in December 2024
Reviewed: 24 November 2024
Simon
United KingdomNot really a hotel. Rooms above a nail salon.
It was available, central and reasonably priced
Stayed in November 2024
Reviewed: 11 June 2024
Norahsiken
Malaysiathe smell of alcohol verrryy worst in the room. Bad smell. The balcony, not niceee, very dirtyy
Stayed in May 2024
Reviewed: 3 May 2024
Stefan
Romania- Wi-fi is decent but in my specific case I needed to find some other places within the city to be able to do some work [if you don't need a lot of bandwidth, is enough though] - I felt a bit pressured to check-out at 8:00 a.m. which was pretty early and my check-in to another place was at 12:00 p.m., but I guess it's just a precautious measure and I could have stayed a bit more in the room, but I didn't want to cause inconveniences so I conformed.
I didn't take breakfast there, but there were many aspects which were really good: - Staff was really nice [you need to use a translation app tho, but the man at the reception was really kind] - The room I stayed in was really spacious, really well placed in the old quarter, you have really close at least 2 atms with great conversion rate from where you can withdraw money. - Except for a day when it was a heavy rain and it was a bit noisy, I didn't hear that much noise. - Plenty of natural light - Room was really clean and they provide you with everything you need.
Stayed in April 2024
Reviewed: 30 April 2024
Divine
VietnamRoom small
Clean
Stayed in February 2024
Reviewed: 17 November 2023
Simon
United KingdomNothing
Clean place to get your head down after a very long travel
Stayed in November 2023
Reviewed: 10 August 2023
Jesse
New ZealandThe staff were amazing and really helpful!! I was in Vietnam briefly on a visa run going back to Thailand after an accident, the staff helped me book dr appointments and grab rides making my stay less stressful than it had been :)
Stayed in August 2023
Reviewed: 10 April 2023
Caris
AustraliaHanoi is so noisy!!
the room was lovely, big and comfortable, the d as power was amazing ! and the owner was super friendly and helpful
Stayed in April 2023
Reviewed: 11 March 2023
Keren
Israelcould be more clean
good location goof staff, they help us with everything we need in very kindly option for taxi from the airport and laundry service
Stayed in March 2023
Reviewed: 20 February 2023
John
United KingdomNothing
Very nice room in a fantastic part of town
Stayed in February 2023
Reviewed: 19 January 2023
Lucy
United KingdomThe building and rooms are really tired. the stairwell looks dirty and there were hairs in the shower and in the bed. There’s no window or natural light in the rooms and there was no hot water so I had to have a cold shower despite it being a really cold day.
great location and super friendly and helpful manager.
Stayed in January 2023
Reviewed: 13 October 2022
Mathieu
BelgiumCleanliness of some elements
The rooms are spacious, the price was low
Stayed in October 2022
Reviewed: 25 November 2022
Anonymous
New Zealandgood air conditioning and helpful staff
Stayed in November 2022
Reviewed: 11 November 2022
Anonymous
Germanythe room was probably clean but it didn’t feel that way, no windows, loud AC
location was good, quiet cheap
Stayed in November 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content