This was a quick stopover for me, not even 12 hours spent in this hotel. The check in process was seamless, considering I arrived at 3am. The staff were so lovely and very helpful when asking for recommendations and transfers. Good location and clean, spacious rooms.

Stayed in April 2025

Loud speaker in the street outside wakes you up every day at 7am and 730 am with loud publicity for 10 min each time

Comfortable room Good breakfast Good location

Stayed in April 2025

Fantastic location, great staff, and good choice for the breakfast. The room was tidied every day but not cleaned as there was dust and hair around that was not cleaned. There was only one socket by the bed that was playing up at times. Breakfast is on the 7th floor and requires to walk narrow stairs from the 5th floor, so the hotel is not for disabled people. Overall, I would say it is slightly overpriced, but other than that, it is acceptable for the stay.

Stayed in April 2025

Comfortable and well located

Stayed in March 2025

The staff is very nice and communicative. Once we booked the room we received a message on Whatsapp from the host to help us in case we needed something. It’s very central, close to everything in the old quarter. We spent one night only so there’s not so much I can share, but the bed was big and comfortable.

Stayed in March 2025

Perfect location, rooftop breakfast. Kind and attentive personel. Affordable.

Stayed in March 2025

For its price it was good, you can't expect too much

Stayed in March 2025

Staff were incredibly helpful with information and helping me book trains etc before I came. Above and beyond. Special thanks to Mme Cherry.

Stayed in April 2025

Nothing comes to mind really. If you wanted to be nit-picking: I had to use the stairs for one floor, but that's really, really small fry considering the quality of the room. ;-)

This was my second stay here within a week any the room, now on level 8 adjacent to the front desk and in the same block as the breakfast floor, the room was simply superb! Nothing more to add, simply excellent!

Stayed in March 2025

There were a couple of issues you need to be aware of, e.g. the room safe didn't work and the elevator doesn't include the basement. The fabulous staff however pointed out some workarounds.

There location is hard to beat and the place is fine. Would stay there again.

Stayed in March 2025

The lication of the hotel is perfect it is accesible to all , and also the the staff are very customer oriented , they are friendly ,kind and they are very helpful they also arrange a tour package in case yoy dont have any …

Stayed in April 2025

Staff very nice and friendly, helpfull, the room are clean and also big

Stayed in March 2025

Beautiful spacious room, had a great nights sleep. The staff are just the best! Highly recommend!

Stayed in March 2025

This is a fantastic hotel, and I highly recommend it. The rooms are clean, the beds are incredibly comfortable, and the breakfast is absolutely delicious. The staff is friendly and attentive. A special thank you to Cherry, who went above and beyond to assist us with everything — she was truly amazing

Stayed in March 2025

The bathroom has good enough area,but the shower with bad fixtures,was very much uncomfortable to use on top of the bath tub.

All of the staff were all friendly and attentive to our needs.The hotel location is good as it is just a short distance to the Hoan Kiem Lake.The hotel which comfortably accomodated us,a family of eight, is adjacent to nearly all commercial streets where lots of restaurants serving Hanoi foods at very reasonable prices as well as those stores selling shoes,bags,and other stuff made in Vietnam.The breakfast buffet is good enough but will be much better adding more food selections.

Stayed in March 2025

center

Stayed in February 2025

The location of the property is perfect and the staff is absolutely wonderful. The staff always greats you with a smile and are always up to help you. Alec also helped us book the Halong tour which was a wonderful experience. The only challenge was that because of its location there’s vehicular sounds at night and some early morning announcements happen at around 7 am nearby, but it didn’t disturb us much.

Stayed in March 2025

We loved our stay. The staff were so lovely!

Stayed in March 2025

Little small room but manageable as we are going to have lot of activities whole day. Location was pretty good; not a big challenge with room size

Location is pretty good. Staff was very good. They planned all my trips pretty welll. Would like to specially thank Cherry and Alex for their support during my stay.

Stayed in March 2025

Thank you so much for the stay. I highly recommend Ms Cherry to organise your tours in Vietnam very well

Stayed in March 2025

Very helpful, as a solo traveler they guided me through my stay so nicely. Thank you so much.

Stayed in March 2025

It’s so noisy at night. I tried to contact to the hotel receptionist to get the assistance but i didn”t receive any support from them.

Location

Stayed in March 2025

Room needs renovation. Aircon compressor outside room 605 is quite noisy.

Location and friendly staff

Stayed in March 2025

staff.

Location is excellent . In heart of old quarter.

Stayed in March 2025