The internet was extremely poor, dropped out frequently, particularly in the evening. Pool area is grubby and run down, no pool towels most days, hence the 2 lifts awash with water as guests returned to their rooms dripping wet. Many tiles lining the pool were missing. The pool bar does not operate. promotional photos very misleading. Housekeeping is simply bad, cleaning is superficial, floors are dirty, swept some days but not other, floors never washed in 6 days. Bed Linen was not changed in 6 days. Turned the mattress on day 3 to try to deal with lumpy bed only to find the mattress protector had a large dried blood and urine stains, not fit for purpose. At least this was changed after complaint. breakfast is limited, repetitive and boring. Tip, don’t leave it too late to go, many items not replenished after 8.45am. Reception staff unhelpful. There appears to be a complete lack of supervision and maintenance of standards. Never like to leave negative reviews but this hotel should be avoided particularly if you are staying a while. Accommodation payment on arrival, no refund if you want to leave early.

After 7 days and 6 nights we could leave.

Stayed in June 2023

Receptionist handling the situation is very unprofessional

the money I spent is not worth the value of the room, the air conditioner is very dirty, the toilet spray is leaking. when i had breakfast the staff seemed unfriendly.

Stayed in June 2023

This review has been hidden because it doesn't meet our guidelines.

Book room for 5 but reception insisted that we pay for extra bed which we did at 150000 VND per night. upon check out, insisted that we consumed Oreo which we didn’t even see it when we checked in. Wanted us to pay for it which we refused. Similarly, we witnessed they also charged another guest (from tour group) for consumption of Oreo. so do be careful, probably just a ploy by hotel staff to get guests to pay extras for things they didn’t consumed. such cheap biscuits who wants to eat it? Bedsheets looked dirty like they were not even changed for days and room also not very clean.

Breakfast was fairly good

Stayed in May 2023

The walls were so thin that I could hear the rooms in the hallways all at once. Some were having “fun” with each other until 3a. I could hear every moan and sound. I didn’t sleep at all that night. the sound has got to be improved. the staff didn’t seem to care. I don’t recommend this hotel at all.

The bed and pillows were very comfortable. The room was very nice.

Stayed in May 2023

Breakfast was patheticand the area is not hygene. Bathroom is very small. No seperate space provided to take bath those who dont like tub bath. Have to stand in the tub and under the shower to take bath. Have to remind several times to refill bath and shampoo gels. I have requested for early check in arround 12.00 PM and. They said its not possible.Atual checkin is at 2.00 PM and they made me wait until 2.45 PM for the chevk in.

Only thing I like it is close to beach and close to many Indian Restaurents

Stayed in May 2023

The location is great, and there is hidden charge which is like robbery. They charged extremely high for laundry without any reminder. They charged 10 times high as neighbours' laundry service.

Stayed in April 2023

Worst experience in Vietnam. Their hospitality doesn't exist and they don't know how to treat their guest properly. The staff was not dilligent and prompt while helping with our stay.The room was not upto the mark ( we booked king suite and it was literally average). Food options are limited and not properly made.

It was a terrible experience for us at this hotel. I would literally rate them at the lowest level in terms of hospitality. They treat their guest like shit. First of all, they are not at all considerate about the guest. Our flight landed early in the morning at 8am , so we asked them for early check in and we're ready to pay extra for it but they denied by stating that there is no availability. We waited till 2 pm for the room and we were not given the room. We then had to give them the ultimatum that we would cancel if they don't provide the room asap. Post that they took us seriously and gave the room key after sometime. Second of All, while checking out - no one even came to pick the luggage from the room or help us with it to carry to our cab. We came from India to a different country and that's not the experience we were expecting. Now let's talk about the room - it was okayish, not the one you were expecting after booking King Suite. Breakfast was not good - very limited food options, not tasty and not fresh. The bathroom was really small and the water pressure in showers was really low. The only good thing about our stay was the location. Overall, I would really not advise anyone to visit this hotel. Hope this helps.

Stayed in April 2023

Nothing vegetarian in breakfast. Not clean.

Location, that's it.

Stayed in April 2023

I'm 78 years old, no one to help lug our suitcases up front staifs. No welcome drink. Room, basic, a/con took ages to work then dripped water (a lot) over our stay. Asked for it to be fixed, never happened even after reminding them twice. Kettle in room, no coffee,tea, sugar, no cups. Again requested some but in the end bought our own Room and bathroom "cleaned" with least effort, floors were not cleaned or vacuumed while we were there, one piece of soap size of a 20c piece for 3 days. No spare toilet roll,had to request from reception. Pillows were like rocks. Breakfast. No Western food, no fresh fruit, coffee warm, had to request hot water each day, minature cups for tea and coffee. So glad to leave to go to a decent hotel. We would not recommend this dump to anyone.

Leaving to go to Hoi An. Only two staff, Ms Yen and Linh on reception were professional and happy. This place needs a really good shakeup on Hotel Basics 101.

Stayed in April 2023

Old facility Old, grey, dirty sheets Broken furniture Smelly room Weak WiFi

Nothing

Stayed in March 2023

Location was pretty back street. In Da Nang it is better to be closer to the sea. The walls must have been pretty think: the sound travelled easily between the common area and the rooms. Felt a bit like a lack of privacy.

A small cosy 3-star hotel. Quite a good breakfast.

Stayed in March 2023

Staff and english wasn't great, communication wasn't great...

Bed was really comfrtable

Stayed in March 2023

my room was facing the street, next to a school which blasts music so loud I don’t even understand how the kids can deal, and parking lot with a pack of dogs who are active all day. normally I would not be spending my time at the hotel but I wasn’t feeling well so maybe on another day or the weekend it would be fine. wifi horrible, staff said they tried to fix it but I don’t think there was any way to, she seemed to understand right away like it was a usual complaint. Breakfast…could be skipped (putting out a lot doesn’t mean it’s good) and the room ok. The shower door is unable to open all the way because of the towel rack placement and toilet, so climbing over the toilet to get in the shower was kinda silly. Asked for a room change, and never received any information.

the pool and view was nice, the room itself is ok…comfy bed, nice window

Stayed in March 2023

Room was smelling badly, toilet was not cleaned properly. I dont know what is wrong with the hotels in vietnam they didnt even carry the luggage. We had to carry out luggage all the way to 7th floor. Pathetic service

I didnt like anything at all about this place. They gave us very small room.

Stayed in February 2023

the bar advertised no longer exists. False advertising

Rooms were clean and comfortable

Stayed in February 2023

The staff and services. Utter disaster. The staff is very rude and unwelcoming.

The staff is so problematic and not at all polite. They exploit you to the fullest. When I reached there the receptionist said that the hotel is full booked but I booked the room there and then only through bookig.com. no doubt the location of the hotel is very good but the services and the staff is very bad and rude. So only the location is what I liked

Stayed in January 2023

Quite a lot. Inaccurate reviews from others : breakfast was limited, poor. Kitchen filthy, placemats never moved so absolutely filthy. Chips not heated. First hotel without cereal. Kettle in room only glasses no tea/coffee. Insufficient toilet paper ( other guests agreed ), inefficient fridge. Told we had a sea view - opposite a block of apartments, noisy machinery until late. Swimming pool area unsupervised, layout cushions wet, chairs had holes, bar not open - not sure it ever opened as drinks fridge empty !! Bedding clean but tired and needed replacing. Most staff barely had English. Clearly not a hotel for Westerners !!

Quite well placed. Good looking entrance/reception area.

Stayed in February 2023

The hotel staff were not friendly and helpful. No customer service there. Staff would be reading on their phones rather than providing customer service like helping guess. Hotel was not clean. Beddings were not changed every day or after guests leave. Dirty beddings were accumulated in the basement of the hotel and not laundry. The breakfast was included with room, but the food was not good and cold. The hotel has a long list of charges if an item is missing etc. coffee spoon, glass placemat and so forth. We reserved airport drop off, but the hotel charged premium for early service and driver were late. It was not arranged ahead of the requested time until we reminded them at the check-out time. Poor customer service and management.

Stayed in January 2023

Location is great, but the hotel not so much. You can hear everything that is spoken in the corridors, dirty floors, in the shower we found used toothbrush.. Breakfast is okay, cleaning stuff yelling and banging at your door in the morning. Personally I would not go back.

Stayed in February 2023

Breakfast and cleanliness left a lot to be desired.

Comfort bed and reliable wi-fi. Thats all I liked in the hotel.

Stayed in January 2023

Staff could hardly speak English Room was clean but tired with marks on walls and stains on seats breakfast was terrible

Stayed in January 2023

1. The bathroom shower cubicle needs to be improved. The door should open inwards so that the bathroom floor would not get so wet. 2. Breakfast can be improved. Food should be kept warm throughout the breakfast time

Having connecting rooms was very convenient

Stayed in December 2022

Too many mosquitos and no solution worked. Couldnt sleep

Stayed in December 2022

Only 1 room key is given despite the electricity turning off the whole room... Yes the minibar, PowerPoints... Toilet rolls were water damaged.

Staff were helpful and pleasant

Stayed in November 2022