Apia, na Falepuna, Samoa
#1 of 1 hotels in Falepuna
Guests' ChoiceBased on 395 hotel reviews
7.0Cleanliness
7.0
Comfort
7.3
Location
8.3
Facilities
7.0
Staff
8.7
Value for money
7.3
Free WiFi
6.7
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End of dialog contentReviewed: 1 August 2023
Matthew
United StatesThe vegetarian options on the menu are limited, though as noted the staff is quite helpful in dealing with dietary requirements.
The staff went out of their way to be helpful, and always with a smile. The location is ideal for a getaway—quiet and isolated in the sense that there are no other hotels etc in the area.
Stayed in June 2023
Reviewed: 29 July 2023
Elina
New ZealandWe had no light in the bathroom was told it would be fixed wasn’t fixed , hot water lasts couple minutes then stops working . place needs a overall upgrade , reception is lovely but doesn’t match the rooms
family friendly in some areas
Stayed in July 2023
Reviewed: 27 July 2023
Jenna
New ZealandThe food and the service
Lovely location
Stayed in July 2023
Reviewed: 22 July 2023
Rev
AustraliaDistance too far, and the road coming out of the resort is dangerous close to the main road
Beach front - very beautiful, its clean, friendly n helpful staff, nice clean towers
Stayed in July 2023
Reviewed: 22 July 2023
Wilde
New ZealandClean tidy resort with friendly staff amazing views close to samoan attractions
Stayed in July 2023
Reviewed: 21 July 2023
Francesca
AustraliaThat there were ants and bugs in the rooms. Place was old and run down. Pool was dirty and staff kept getting our room confused with other peoples bills. Annoying and embarrassing when we cleared our bill after every meal.
Location to the beach and piula but can definitely do with a revamp e.g fresh paint and a good deep clean
Stayed in July 2023
Reviewed: 20 July 2023
Helen
New ZealandKitchen service, no remote to tv, communication with staff, food was expensive bad quality and serving potions. Food prices, some of the cupboards in our room were broken also the toilet seat.
Only liked the pool and beach
Stayed in July 2023
Reviewed: 19 July 2023
Francesca
AustraliaPool was green and there was a leak in our bathroom. Also food took ages and they kept saying that we owed money on our room but it was mixed up with another room.
Premium room was spacious and clean
Stayed in July 2023
Reviewed: 18 July 2023
Nat
AustraliaThe guest house was filthy. The one we stayed in for 2 nights was filthy. The bathroom needs major attention and the bedding. The floor was dirty and had a weird smell. They need to have a much better vent for the bathroom because it’s right next to the kitchen. No room service during our stay. And the food was below average. We spent a disappointing 200 tala for one nights dinner and it was so bad we didn’t eat it. They need a new chef! Breakfast was disappointing and hygiene overall needs attention.
Lovely Beach view from restaurant and outside
Stayed in July 2023
Reviewed: 12 July 2023
Vanessa
New ZealandTerrible service, waited over 3 hours for dinner, rooms,weren't cleaned, towels not changed stayed for 2 nights . Pool murky, not an ideal stay! Very disappointing
Breakfast was tasteless,had to pay for eggs, only good thing was coffee &fruit being papaya,coconut & banana's
Stayed in July 2023
Reviewed: 10 July 2023
Paul
New ZealandLack of rubbish bins and recycling bins
Area and facilities
Stayed in July 2023
Reviewed: 8 July 2023
Faasao
American SamoaThe property was beautifully maintained.
Stayed in July 2023
Reviewed: 3 July 2023
Meredith
United StatesStaff was friendly, however, facilities are really really bad, run down and need to be upkept/maintained better. The bathroom leaked water into the bathroom and main hallway whenever we showered. There was a mouse in my room, the AC didn't really work properly so we had the fan on 247. For the type of $ I paid it wasn't worth it. Breakfast was good but it was the same menu 3 times in a row with no savories/protein, just sweets. Needs a major renovation.
Staff was friendly, however, facilities are really really bad, run down and need to be upkept/maintained better. The bathroom leaked water into the bathroom and main hallway whenever we showered. There was a mouse in my room, the AC didn't really work properly so we had the fan on 247. For the type of $ I paid it wasn't worth it. Breakfast was good but it was the same menu 3 times in a row with no savories/protein, just sweets. Needs a major renovation.
Stayed in June 2023
Reviewed: 27 June 2023
J
New ZealandNot well maintained. Hot water system was broken (mentioned on day one, no solution until we demanded on day 3), furniture was all broken, pool was full of broken tiles, dining area floor was a minefield of uneven boards to trip over, each room had several missing window panels. We booked massages directly with her but the lady never wrote it down (nor did the other staff member present) then she just didn't show up (no real apologies, only an offer to rebook another day by other staff). It's noisy when it shouldn't be (staff in very early morning and late night, also with guests arriving in the wee hours the conversation should mainly take place in the lobby). They provide a single bar of soap, no other toiletries.
Pool was nice. Room was big and had air conditioning plus a ceiling fan in one bedroom. Some staff were friendly and some were helpful as well as friendly. Location was definitely away from the busy areas. Felt more authentically Samoan than the bigger resorts.
Stayed in June 2023
Reviewed: 25 June 2023
Lillian
American SamoaWe did not like that are booking from booking.com was different from their system. We were booked for 4 days through booking.com and it showed in their system that we were there for only three nights. Unfortunately we were relocated two times and lost a room due to the mishap. The first time they relocated us was because our bed broke due to termite damage.
The only thing we liked was the sunset and the sunrise view.
Stayed in June 2023
Reviewed: 24 June 2023
Tianna
New ZealandThe lily pond room could have done with some hangers to hang towels and clothes up.
The staff were absolutely phenomenal! Really welcoming, kind and helpful. All went the extra mile and made you feel at home. The site itself was also gorgeous with a great sea front to snorkel in and right next door to Piula Cave Pool which was an added bonus.
Stayed in June 2023
Reviewed: 15 June 2023
Jing
AustraliaThe resort is beside sea, is quiet and perfect for vacation. We really like it.
Stayed in June 2023
Reviewed: 14 June 2023
Rae
New ZealandThe food is not good. The complimentary breakfasts disappointing. The food is not prepared well and overcooked and sometimes undercooked. we stayed in 3 rooms as upgraded. Things are not being fixed - everything is being left broken or unrepaired as well as plumbing. The premium rooms are nice but the curtain broke in one and the hot water had a leak in the other - no room service. Had to ask for towels constantly and no toiletries or coffee when all of these things are stated in the description. The photos tell different story to what you actually get. The breakfast shot is obviously for a function as you certainly don't get any of that.
The beach and snorkelling was good. Our shower wasn't working so they upgraded us to a Premium suite but then the curtain fell down so we were moved again.
Stayed in June 2023
Reviewed: 14 June 2023
Bruno
New Zealand- Everything is a bit too old, poorly maintained, and filthy. - The room was filthy. Hair in the drain, dirty floor, filthy bathroom walls, and old toothpaste in the sink. It was not cleaned prior to our check-in. - The breakfast is very basic, not fresh, and poor. It took forever for some eggs on toast to get served every day. - The restaurant food is not good. The seafood was not fresh, it does not taste good, and it was overpriced. We had to go out for lunch and dinner in Apia every day.
The view and the front desk staff.
Stayed in June 2023
Reviewed: 12 June 2023
Sami
SamoaNeeds a upgrade for the price you pay there... also slow service for food & drinks (alcohol wasn't strong just tasted more like a juice after I had asked how much alcohol was put in bar staff said 1 shot if I wanted extra will be $15 per shot dosen't really make sense, I have gotten a drink that has had to much alcohol not less.....
The staff were wonderful!! But didn't really match the resort it self sad to say... I expected more for what I paid...
Stayed in June 2023
Reviewed: 11 June 2023
Melissa
AustraliaCleanliness of accommodation was very poor, customer service was poor. Was told booking the over the water villa using their own website didn't occur due to issues they have with the website. Staff was very unhelpful and thought it was humorous.
Nice location away from Apia city area,
Stayed in June 2023
Reviewed: 10 June 2023
Bravotango0710
United KingdomAll facilities we're appalling. Linen didn't seem like it had been washed in a while. There were two towels available for us over the 3 days we stayed there. Drinking water was only available behind the bar which closes at 2000. Staff seemed inconvenienced to fill drinking water bottles up when asked. 3/ 10. Terrible value for money.
Good beachfront views Great swimming spot.
Stayed in June 2023
Reviewed: 9 June 2023
Victoria
New ZealandA bit far from city
Layout & Ocean to pool proximity!
Stayed in May 2023
Reviewed: 7 June 2023
Muri-aroha
New ZealandNothing
Everything it was beautiful 🥰
Stayed in June 2023
Reviewed: 7 June 2023
Juanita
New ZealandFood and drinks was absolutely horrible and we missed out on breakfast not being there before 9am.
Stayed in June 2023
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