Everything. The staff were friendly, and always greeted us with a beautiful smile. The facilities were nice and clean. We will definitely be coming back.

Stayed in April 2025

On arrival, our room was not ready.. We waited 30 minutes due to AC issues. The communication barrier. While the staff spoke English most of the time they didn't understand us or was it ignorance? Even if it was a simple request, for example, ordering drinks or requesting pool towels. At times, requests were forgotten. There was no milk in the fridge for tea and coffee. Forgetting to replace bath mats after housekeeping. While these examples are minor details, however, for the cost of staying at what we thought was a very prestigious accommodation, it did not meet our expectations. Overlooking the little details is careless. While our room was right across from the pool, it was disappointing not to have a table and chairs on the balcony to sit and enjoy the view if you didn't want to sit with other guests around the pool. Finding rubbish discarded by previous guests in the beautiful gardens was something we noticed as well, e.g., beer bottles and takeaway containers. No toilet brush was disappointing as it is needed to clean your doo doos that don't flush away.

Location close to CBD, which was great. Complimentary breakfast was good. Staff were very accommodating at times.

Stayed in April 2025

the difficult payment process if paid by third person

the staff were friendly and just a slight mixup with room service

Stayed in April 2025

Power outage and that there is no backup generator as the water also turned off at this point.

Everything was amazing at this location, really enjoyed the room location, breakfast buffet, pool and staff in all areas

Stayed in February 2025

Everything was good.

The view was beautiful, walkable distance to all amenities and the fish market, it overlooked the harbour, the breakfast was really good, lots of variety to pick from, the staff were amazing, always helpful, always greeting you with a smile. We stayed here twice, we loved it.

Stayed in April 2025

The duvet cover was way too heavy ( winter weight ) …. And no top sheet made it uncomfortably hot …. Meaning we had to have our aircon to low. Also we waited all day for our room to be serviced …. To be told at 4 pm they only service every 2 nd day ….. but on arriving they said we would be serviced daily …….

Loved being in the room by the ….

Stayed in April 2025

Originally I was put into a much smaller bungalow than I had paid for and told it was exactly the same, but that was sorted out. A little too many stairs for easy access with luggage.

Our bungalow was amazing, the location is within easy walking distance to the markets and shops. Very enjoyable stay

Stayed in April 2025

It would have been good to have chairs to sit on outside our room. Our room had poor natural lighting so we wanted to sit out on our porch to read but there were no chairs to sit on.

The friendliness of the staff. Property was clean and beautiful gardens . The public spaces were so open, cool and Samoan design was greatly appreciated and admired.

Stayed in April 2025

The bath tub

Location and nice pool wonderful staff

Stayed in March 2025

The breakfast pastries were a bit stale and the fruit selections kept running out. Otherwise, the hot breakfast selections were great.

The rooms were spacious and it was nice that it was cool when we walked in. It was on the ground floor for my mum who can't walk stairs. It was close to the restaurant and pool as well.

Stayed in April 2025

The food and drinks at the restaurant was tad bit overpriced for the small portions.

Great value for money, the staff were super friendly! Location was great and the atmosphere for the whole place was nice! Good vibes 😊 had great sunsets by the pool

Stayed in April 2025

There could be more cereal, pastries, and vegetarian food.

The Breakfast was elementary and had a limited selection.

Stayed in March 2025

One thing I didn’t like was the parking situation. There weren’t enough car parks available, and the area out front didn’t have much space, which made it difficult to find a spot at times. Another thing was how far my room was from the reception — it was quite a walk. While the room itself was nice, the distance from the front desk was a bit inconvenient.

I really liked how convenient the Sheraton Hotel was — it was close to everything I needed and made getting around the town really easy. The staff were very nice and generous, always ready to help with a smile. I also found the room to be very clean and comfortable, which made my stay even more enjoyable.

Stayed in March 2025

The room we were checked in the floors were sticky and the table was also sticky. It was as if a fizzy drink had been spilt. A good wipe down quickly fixed that.

The staff are very friendly and helpful towards my elderly mum. Service from all staff were amazing. The buffet breakfast is worth it, was always full even up to lunchtime. I loved my mochas in the morning. The pool next to our bungalow was so good, my elderly mum loved swimming morning and in the evening. Will definitely be coming back.

Stayed in April 2025

Close to every place of my business

Amazing this my second trip clean and comfortable

Stayed in March 2025

The staff were exceptional, warm, attentive, and consistently went above and beyond to ensure we were well looked after. The team at breakfast were especially lovely, creating a welcoming atmosphere each morning. The food was also very good.

Stayed in April 2025

Not enough carpark Shower in the bath

Staff is always friendly and always willing to help

Stayed in April 2025

We cannot think of anything at the moment

The very warm welcome to the Hotel and complimentry drinks, the portering of our luggage to clean cool room that had a beautiful view of the harbour. The friendly and helpful staff preparing our big range breakfast and deloius dinners. Saoloto and other great staff members made our stay very comfortable day and night and around pool. Our farewell song/haka, was a nice touch and much appreciated when we left the Hotel, we will return . - faafetai lava

Stayed in February 2025

Power outages

Clean and quiet

Stayed in April 2025

The power and water outage was annoying but understand it wasn’t the hotels fault

Clean and quiet

Stayed in April 2025

Good variety at Breakfast with helpful staff. Clean nicely designed pool. Room large and with bath.

Stayed in April 2025

It had a good history, the main pool was nice for relaxing in and there was a second pool that was good for swimming in, nice spa, really enjoyed the restaurant and meals, across the road there was a good track beside the road for running. Staff very friendly.

Stayed in February 2025

Samoa is undergoing rolling black outs, due to an energy shortage. The Hotel has a generator that should kick in when the power grid goes down. One night there was a problem and it took c 15 minutes for the power to come back on. A member of staff did come around to see that we were ok. Tip - do not go into the corridor and close your door - as the electrical key fob will not work to get you back into your room - so keep the door open.

Good variety for Breakfast. Room Cleaning excellent.

Stayed in April 2025

The near Lift was out of operation, so I needed to take a lot of stairs to get down to the Restaurant level each time. The other is too far away. The tub/shower is very narrow at the bottom, just wide enough for feet (sideways). Toiletries pump rack is placed in the confined area where you need to turn around; would be better placed further away from the sprayer.

Room was nice and spacious; nice bed. Furniture was good. Bathroom was nice, except the tub/shower. Good towels. View was very nice; quiet room. Good WIFI. Definitely would stay again.

Stayed in March 2025