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Beds are old ,and when we arrived,staff was still cleaning,water taste chemicals

Nothing really

Stayed in May 2023

The Bedrooms 215 we slept but feel very unsafe. Dont like the door to the other room. Unprofessional and not very keen to stay in. We couldn't sleep very noisy. Some group of people smoke dagga on the premises unprofessional as I was with kids.

The staff was very welcoming 🙏 and friendly

Stayed in May 2023

horrible bathroom. poor room lighting. old building

Nothing

Stayed in April 2023

no soap

central

Stayed in April 2023

There's not much to do in the hotel. We left both days to find activities around the area.

The hotel is clean and the staff is friendly. We were comfortable in our room.

Stayed in April 2023

* Dirty Linen * Non functional shower head * Dirty Facilities

Just the breakfast

Stayed in April 2023

From the Security guy at the gate right through all the staff was very friendly and helpfull

Stayed in April 2023

Paying extra for early check-in.

I appreciated the hosts allowing me an early check-in "at a fee, of course." we were tired from driving for hours and just needed to rest. Our room was spacious and clean. The best part about my stay was the exceptional service of reception staff, especially Phila. I'm grateful for the extra mile you put on, fixing my loyalty rewards matter. I'm also thankful to the room service staff for extra towels, thank you for making our stay warm and comfortable.

Stayed in April 2023

Dirtiest room ever. Dirty towels, hand towel had stains on but folded so nicely. The bedding did not look clean, coffee station dirty. The toilet was the worst with a broken door handle, the toilet had urine stains on it. The floor was not mopped. I would never recommend anyone to book there ever!!!

Friendly reception lady

Stayed in April 2023

There was absolutely nothing we could complain about

Staff were friendly and helpful. Alway professional and know what customer service is about. Food was the best we have ever eaten!!

Stayed in April 2023

Breakfast could have been better. There was no turndown service for our room during the day. We could not get towels even after requesting. We could hear noise from a room down the corridor

Breakfast was okay. The fruit was frozen but the staff was friendly and helpful

Stayed in April 2023

I liked everything especially the food it was fantastic and delicious

Stayed in April 2023

Nothing

Staff friendliness and the hotel is clean

Stayed in March 2023

There were no water so we checked out an did not stay there

Staff was friendly

Stayed in February 2023

The bathroom didn't have a fresh smell, and there was some leakage behind the toilet. The water pressure on the shower was weak. Would have appreciated if booking.com would have deducted my payment prior to my arrival. Hence, they normally do that upon my bookings, but this time, it didn't happen that way. Had to pay upon my arrival Overall, I'm ok. I guess it's errors that can be rectified I thank you

The staff was friendly and welcoming.

Stayed in March 2023

Our shower drain was slow

The food was amazing

Stayed in February 2023

nothing I noted

the food was delicious!

Stayed in February 2023

Staff members

Staff very welcoming and friendly

Stayed in January 2023

Iv been a client at Protea since 2008 ,I booked through my company First national bank since then I enjoyed protea hotel.

Staff at the reception was owesome, very friendly and welcoming. Khanyi, itumeleng and Thuli.

Stayed in January 2023

1. It was the female receptionist, who wore glasses, she was so kind and great service from her 2. Restaurant was fantastic

Stayed in January 2023

Systems, stealing, co ordination

Friendly staff, knowing what they're doing, good integrated systems reception and restaurant.

Stayed in December 2022

We had to order our meals and drinks from town restaurants because the restaurant and bar facilities were not operational. There was no enjoyment of room service. The hotel floors at the hotel entrance need to be revamped with bright inviting colours. The cleaning staff must also take time to clean the balcony; they were so dirty. The swimming pool not big enough to allow for different swimming variations

The rooms were clean and spacious. The beds were comfortable. The bathrooms were perfect. The reception staff- hospitable.

Stayed in December 2022

The place was dusty, the stairs especially, the pool was dirty the whole time during our stay. The pool was too small with limited resting chairs The toilet paper was not soft. The towels were not soft

The staff was friendly. The hotel was easy to find

Stayed in December 2022

Food is fine and staff

The bed clothes not change on till I call them

Stayed in December 2022