Had two incidents, 1st was a a person tried to gain access to my room. 2nd was when I was sleeping gained access and left. The room that I booked, garden facing was not allocated to me, received a room that faced a wall. Further there were multiple faults with the room I had, blocked shower drain, leaking sink, electrical plugs were not working. Really not worth the price

Good location and large spacious room with full bathroom

Stayed in November 2024

wifi in the room wasn't working.tv has showers and food is overpriced

lovely spacious rooms

Stayed in November 2024

We only had 1 bath towel, half a toilet paper, 1 hand towel, no floor towel, no kettle in the room and only 3 pillows

The staff at the restaurant was great. Justice is always very helpful when we eat there

Stayed in November 2024

Air conditioners didn't work - moved to three rooms. Initial room allocated was possibly the worst room in the hotel - even though they were not full. But probably one of the few rooms where the a/c did work. But it was below ground level with no light. No mattress protector, bottom sheet too small, single pillows with another rock hard small cushion.

Sibusiso at the front desk was wonderful as was Sethu in the dining room. They are worth their weight in gold.

Stayed in November 2024

THE TOWELS HAD DIRTY STAINS

Stayed in November 2024

Poor customer service I booked and they called last minute and canceled

Nothing

Stayed in November 2024

There's nothing i would change

Everything

Stayed in November 2024

Everything was amazing nothing to hate at all

The hospitality is amazing

Stayed in August 2024

The bedroom facilities were not up to standard, the bath tub was leaking, the carpets were not so clean, the aircon was not working, the chairs or couches in the room are not comfortable.

The staff are very friendly, they made the whole check in process very quick and easy.

Stayed in September 2024

Excellent

Stayed in September 2024

Really needs some attention. Tv only had maybe 2 satellite channels. Room was very dusty. Plug points didn’t work properly. Breakfast was absolutely shocking. Had to return mine. Really sad because it’s such a nice property and the stuff have a great smile just completely mismanaged

The rooms were beautiful

Stayed in October 2024

N/a

The location was breathtaking.

Stayed in October 2024

Nothing

Everything

Stayed in October 2024

Your food is not nice at all Gowns they small sizes I'm my room aircond was not working

The hotel is very clean . Workers are good in patients Service is very good

Stayed in October 2024

I wish breakfast started a little early as we had to leave very early on both days.

The room was very comfortable.

Stayed in October 2024

I asked for a sheet my bed had one sheet to put on a bed cause wow l had one sheet and mattress then duvet cover no mattress cover the sheet was too small .asked for house keeping came a gentleman who told me it’s done like that one sheet per room he doesn’t promise me anything . Definitely he didn’t even bother to come back and give me the feedback. I was willing to make my bed up but I had to endure cause I had brought my husband for his birthday and didn’t want to spoil it with complaints.The receptionist was to tired did not even want to get the pay point machine.Basin leaking the whole time.Food was just bland ordered a platter fish was dry like a toast of bread no tartar sauce, no lemon meat balls were like eating something that doesn’t have a name . No l will not go back or recommend any other person or company. The thing is l let most of the things slide which l did not mention them now

Close to everything

Stayed in October 2024

N/A

Every thing was good

Stayed in September 2024

The telephone lines do not work so we used whatsapp. TV signal was poor so I watched on my laptop.

The views and room size.

Stayed in September 2024

This is no longer a 4 star hotel. If it was re-graded now, it would barely make 3 stars.

The rooms are really big

Stayed in September 2024

It was perfect

100/10 experience. I couldn't ask for anything more.

Stayed in September 2024

Your channels are too limited, you should add e , newzroom and any movie channel

Your rooms are superb.

Stayed in September 2024

Other stuff members are not friendly at all they make you feel unease as they are not friendly kindly work this out cause one will not come back if they keep it like that

The lady that I found on Friday at the reception was very very friendly I missed her name but I arrived there on Friday the 20th of September at around 4pm.

Stayed in September 2024

No towels in room No remote in room Dirty carpet Bedside lamp did not work No hot water for shower No kettle

Stayed in September 2024

There were no towels in the room But everything else was PERFECT.

Stayed in September 2024

The AC didn't work the water wasn't hot was too cold

Love the balcony

Stayed in September 2024