Customer care is poor. We had to ask for a bar fridge and slippers.

The location and the ambience. The rooms are big with sufficient natural ventilation.

Stayed in November 2022

Stayed for 2 weeks in a terrible room. Next to the generator and facing a carpark instead of the lake as booked. Also aircon packed in after 5 days and despite 2 requests to fix it nothing happened. Resulted in multiple and repeated mosquito bites and very sweaty nights. No safe as well.

Staff were lovely. Location and setting perfect.

Stayed in November 2022

Horrible service. Cold water!!!!!!!

Stayed in October 2022

the service is horrible. water is forever cold. I had to wait for over 30 minutes for iron and ironing board

beautiful inside and out:

Stayed in November 2022

Poor service - rom reception , from the restaurant , the phone in the room did not wok , and there was not hot water in the morning , there for I had to go to a Virgin gym to have a hot shower - very disappointing stay. Will not recommend this venue Waited a hour to get some body to come take a room service order , after walking to reception a couple of time. finally there was somebody , but did not order dinner due to the time

The area is good , the grounds are good

Stayed in November 2022

Bad service at Restautant and food & room not clean carpet stained and ants on the desk coffee stains also on the desk. bathroom sink was leaking and dripping on the floor

Stayed in November 2022

Something expensive was stolen from my room, it was at the back of the wardrobe so i know someone had been rifling through my belongings. When i reported it, the manager on duty seemed to not care and said 'so you want compensation' - no i want my stuff returned! They said they'd get back to me but never did and then i left South Africa. Disapponting end to a lovely stay

Lovely hotel and great food.

Stayed in September 2022

my 301 room was terrible with drops of paints all over the bathroom

well maintained garden

Stayed in November 2022

I felt at peace, the rooms are spacious. It is overcrowded. The service is amazing!

Stayed in November 2022

no complaints at all.

very clean room. dinner as per requirements asked for.

Stayed in November 2022

the bathroom door was broken the air conditioner was not working, the fridge was not work.

the place is clean

Stayed in November 2022

nothing

The view, staff really friendly and caring

Stayed in November 2022

there were lots of flies.

staff were friendly.

Stayed in November 2022

Nothing that I didn't like

The whole place was extraordinary from outdoor to reception to the rooms. Restaurant staff was amazing with the service with their delicious breakfast. Everything was amazing. Definitely recommend to people and lovers

Stayed in November 2022

The staff attitude sucks. We forgot a clothing item at the hotel. Called them the next morning and it took the whole day still no feedback even after numerous follow ups . Had to drive there still no assistance. Horrible experience !!!!!!!!

Stayed in October 2022

Our room didn't have a refrigerator Didn't have a bin and kettle Didn't have a remote for the aircon and we asked for it but was never brought No chairs The towel bar was broken.

Had a very nice room

Stayed in October 2022

we got a room that was incorrect we paid for a superior room and got a basic room and the bed didn’t have a fitted sheet

the location

Stayed in October 2022

We had no towels in room, no room service menu, TV quality was very poor, the mini bar was missing items i.e tea bags or coffee sachets. We asked reception for towels and they never came. Service was very slow.

Clean and nice size room, comfy bed, quiet.

Stayed in October 2022

Rooms were not prepared for arrival, our rooms were not cleaned, had to complain about duvet covers being dirty, phones were not working had to go to the reception, fruits and chocolates that were advertised here in facilities section were not provided, seems like it's a false advertisement, Aircon remote was not provided.. These are things that should be checked before someone checks in but restaurant service made my stay wonderful

The view and the garden was amazing, breakfast was great and service received from the restaurant was amazing, staff were very friendly starting from the reception

Stayed in October 2022

Bad accessability (no lift), a bit run down, bathrooms not condusive to shared rooms, no basic amneities (iron, hairdryer), safe not bolted down/non-existant, air con didn't work, bathroom taps so low to basin could barely wash hands, let alone fill a glass or kettle, had to keep asking for towels (only one in double room, and then when they made up the room they took the towels and didn't replace them...)

The grounds and pool.

Stayed in October 2022

Unfortunately the water temperature is underwhelming when it comes to the shower, the water is not as hot as one would like. There is also no mat on the floor (by the shower & the bath tub)which could cause accidents.

Absolutely exceptional!! The staff is friendly and the room is clean and spacious.

Stayed in September 2022

There was no hot water. We were told facility manager is fixing gyser. But still no hot water in the morning. The door to our room looked like there was a forced entry before and was never fixed properly. Was allocated a room different from the one I booked in terms of look and feel. Breakfast was not nice either. Was a disappointing experience for a Spa hotel. Not clean.

Nothing as the place does not entirely look like in the pictures. The place needs updating.

Stayed in September 2022

Nothing

It's so clean and the workers are so friendly

Stayed in September 2022

Dirty, old, disgusting dirty carpets, poor maintenance

Staff was friendly

Stayed in October 2022

how spacious the room was and the food was amazing!

Stayed in October 2022