The breakfast was very good.

Stayed in November 2023

Nothing at all

Great facility. Will def return

Stayed in September 2023

Nothing to discount here

Everything is on point from rooms to the dining facilities

Stayed in October 2023

N/A

Location and the hotel. Itself in general.

Stayed in September 2023

Standards have slipped a little and they weren't as proactive as I expected. Little things like our room flooded so we had to get maintenance in, we were woken in the morning early on a Sunday by strange noise which seemed like maintenance work was going on. I recorded this and showed to reception who seemed completely disinterested in this issue. the Breakfast standard wasn't as high as it was when we stayed last time. Even the 1 Coffee machine was not working properly. I also asked about some medication and they couldn't even tell me where the nearest chemist was. let alone any offer to help sort out

It's generally a good hotel and a destination within Lusaka. Last time we stayed it was very good

Stayed in October 2023

The check-in experience wasn't too friendly. We were paying in cash (USD) and the lady made a point of checking every single note in detail (I later found out that there has been a problem in Zambia with counterfeit dollars, but think she could have still been friendly and explained this at the time, and still made the check in experience nicer). To be fair she warmed up a little bit later on when discussing where we'd been in Zambia and that we really liked it but it was a very cold start. All in all, quite a corporate, un-personal hotel, but not necessarily a bad thing when it's for one night and you need something familiar. Prior to going, I had asked via Booking.com messages about a transfer from the airport and was advised to email the concierge, which I did but didn't get a reply. Eventually got through to them on Booking and was told it was a shared transfer and $35! Far too expensive - just get a taxi, it's so much cheaper and perfectly safe.

We stayed for one night here in between trips and it was exactly what was required. It's a safe, known brand, and you get what you would expect. The room was good - very big, very clean, good bathroom and bed. We ate at the hotel restaurant and that was brilliant - it was a Friday night and they had a BBQ buffet - every meat you can think of, and lovely side dishes too. Best of all there was live music, and it was full of local people having a great night out. It felt like a slice of real life rather than a sanitised tourist experience. We were going to the airport the next day, and we got a taxi straight away as there is a rank at the hotel. The pool area is lovely - we didn't use the pool but sat in the pool area in the sunshine.

Stayed in September 2023

Can’t think of anything really, maybe the bathrooms are starting to get a little dated but everything still functional. Value for money may come into dispute if not refurbished in next few years.

Staff are all helpful. Good parking. Within walking distance of East Park Mall. Room was comfortable and large. Safe for valuables. Great breakfast selection, smiling and friendly egg and pancake station chef. Facilitated packed breakfast one morning when i was running late.

Stayed in October 2023

Internet was always fluctuating

Location was good

Stayed in September 2023

In the hallway there was a very damp smell. The room bathrooms could also use an upgrade

Staff were friendly and the rooms are very spacious.

Stayed in August 2023

Good stay but room with not dark enough in evening to sleep. Lights from TV monitor could not be switched off. Do not expect this from such a professional hotel group.

Stayed in August 2023

SOME STAFF WERE RUDE AND UNHEPFUL

THE BREAKFAST WAS FINE

Stayed in September 2023

there were remnants of soap in the coffee cup and spoon in my room.

food is great!

Stayed in July 2023

Only Room service does not meet my expectation as low quality of food and long time preparing but the outside resturant food was perfect.

Stayed in September 2023

Leaving

Everything

Stayed in September 2023

Very friendly and helpfull Staff

Stayed in September 2023

Rooms need an upgrade. Too 1980ish

The food!

Stayed in August 2023

The bathroom drainage needs attention because it moves water slowly

You baked food is delicious

Stayed in August 2023

The offering of various types of meats could be improved

Breakfast was particularly good with a good spread of pastries, bread and a broad selection of food and fresh fruits etc. The location was great, and the atmosphere was homely.

Stayed in August 2023

Good wide selection

Stayed in August 2023

Nothing

Best breakfast spread i have ever seen, Pool facing room was added value

Stayed in June 2023

Dinner brought through room service

Breakfast was amazing and satisfied

Stayed in July 2023

it was a bit quiet at the bar

Loved the breakfast the most

Stayed in July 2023

Headboard sockets in room 240 do not work properly..The other one is broken

Everything was good

Stayed in July 2023

Dinner was disappointing. The steak was small and barely edible.

Spacious room, attentive service, great selection for breakfast, proximity to EastPark Mall.

Stayed in June 2023

Hot water takes time to come in the shower, pool water was so cold

Location, breakfast

Stayed in June 2023