Bath tube, too small

Spacious room

Stayed in May 2025

Carpets are old and not very clean.

Your breakfast was amazing

Stayed in April 2025

no aircon

Proximity to city centre

Stayed in April 2025

Feeling a bit dated but not a problem. Harare City isn't such a great place to visit now, hectic traffic, broken pavements and dirty- bit still some standout areas and I'm glad we had a return visit to introduce the "kids" after 25 years

Good location for the city for our trip down memory lane. Helpful staff, easy underground secure parking. Great breakfast in a nice space.

Stayed in April 2025

First stay at Monos in 40 years. It has changed in as much as being tired, with aged facilities. Unfortunately there was a live music concert in the garden outside all rooms which meant that noise levels in the room were high, more so on the 14th floor. Despite this, hotel staff were excellent throughout. A very warm and friendly welcome followed by attentive and responsive service by Bruce, the Bell Boy, as an alternative quieter room was found on a lower floor. Room service was swift and food tasty. To summarise, a very old hotel desperately needing modernising. Staff work very hard to compensate and made the difference to make my stay a pleasant one.

Stayed in April 2025

No Ac in the room!

There was no ac in the room, they brough a portable one which didnt work well and needed the window to stay open

Stayed in March 2025

The menu price list was not included.

Stayed in April 2025

no air con in the rooms but they gave me a fan , it still served the purpose

breakfast was good

Stayed in March 2025

Walking to have breakfast which l had paid for during checking as l reached for plate only to be embarrassed and be told l did not pay l was asked to go to the reception and they confirmed it was already paid no apology for the misunderstanding but seriously would someone just walking in and have free food were they are supposed to pay ?

The reception l got when checking inn it was. excellent the room service it was on point the waiters always good all friendly and smiling

Stayed in March 2025

All good

Location and staff

Stayed in March 2025

No air condition at rooms, after asking they about they provided mobile AC, the needs open window, and makes a lot of noise at room. Also the water smelling mud and sometimes water have black color from tap.

Good breakfast.

Stayed in March 2025

The check inn l was checked inn by Rufaro she made ma go back and fourth for my change which she had in the draw the last time l want she actually told her supervisor she could not get some change and her supervisor just said check in the draw for change and the change was already there she gave me a Wi-Fi password that only connected one gadget l do not know if it was her fault bt lucky enough l had my mifi with me so l used my own wifi. It was the worse service l got ever since l have been coming to your hotel am used to this all welcome at the reception since l have been frequencing your hotel I have a lot l did not like about the reception even at check out l meant the same girl Rufaro the way she even gave me my receipt it was no one profession l asked for a fiscal invoice which l get Everytime but she said the one she gave me was the one the hotel gives and becasue l hd had enough of this girl l did not argue as l really do not like to argue with people she handed the invoice and l said can you please put it in an envelope and she said we do not have and l was like can you please fold it and staple it she jus folded it not in a nice way and handed it over to me the way she folded it just told me she did not want …….. This time the food was not all that not much of a variety like the previous days

The location the room was clean the room service l meant this lady Panashe she was of great help and really helped with a joyful smile as if she knew it was my first to see her and boom l meant again Mr Lawrance this awaiting is amaizing always on time l usually prefer to eat from my room due to some health issues and l would go to the dinner preorder anything l want and it would take long to come to my room but he is always on time last time l have him another name William bt l meant lawrance and the supervisor this gentle on at the door sorry to say this but the old man ( l do not know his name )he is not that old but he will be standing by the cashier at the dining door always puts customers first Service from other members of staff he wat is making me come back

Stayed in March 2025

There was this waiter l think it’s William he has good hospitality

Stayed in March 2025

Air conditioning was not working. It's a centralised system. They need to consider individual AC for rooms. The room was carpets, which were a bit stuffy. The bathrooms need a serious renovation they have tubs and no showers Their staff were very helpful and cheerful. Their breakfast was an excellent wide variety, and fresh food probably the good thing about the place. Location is very good it's in the CBD. I had a room on the 14th floor and had beautiful views of an adjacent park Overall it's a 6. Value for money but a lot can be improved on the infrastructure

Stayed in March 2025

Some of the staff are rude

Location and the room

Stayed in February 2025

Oh swimming pool was out of service. But I was offered to be taken to another sister hotel. Just didn’t fancy the hassle of driving out for a swim.

The location in city centre was perfect. Main road out of town straight out of hotel and on the Mutare Road. Exercise/Health Suite was open 24/7. All equipment works, after-all some of the staff used it which is testimony to the services they provide. Often staff who work at a place shun using those very services they provide. Room service was also quite helpful, especially with the drinks choices. Gin with Indian Tonic water chased by a Zambezi Beer went down a treat. To make transactions easier, may I suggest opening a tab. Saves on fumbling for money. Ample parking space both in basement if you get there early or outside parking. I would also suggest an early morning walk around the streets before they become too busy. So much to see without human disruptions. Overall, enjoyed my stay. Thanks to Clive head of service and also David and Mufaro at Reception. Deputy Manager , sorry didn’t get your name, for making my checkout smooth. Will I return. Definitely!

Stayed in February 2025

The air conditioner temperature is set centrally and can’t be adjusted in the room. The room was quite warm and stuffy as a result. The food was tasty but quite pricy

Convenient location, spacious rooms

Stayed in January 2025

Spacious comfortable clean friendly

Stayed in February 2025

No Aircon

Stayed in February 2025

The shower curtains still spill water on the flow

Refurbishment the new lifts

Stayed in February 2025

the staff could be more proactive is attending to small issues once highlighted to them. I wonder if most of the staff are interns therefore not very involved in the decisions or actions required for smooth operation

Location is great, facilities quite good

Stayed in January 2025

There was no air conditioning at all. Even if it's a standard room, an air conditioner or fan will suffice, but your room has nothing. In some three-star hotels, there are air conditioners or fans. This must be a basic facility for all, whether in a standard or executive room. There is a need for improvement there.

The total experience was just good from the booking, reception up to the stay. All was fine.

Stayed in January 2025

The property appearance. The age of the facilities and functionality. The parking away from the property was a huge no. The noise from the adjoining gardens due to a concert was a put off especially when scheduled to check out at 5 am.

The breakfast was excellent. The location is very good. The property is old and needs updating. The staff were very friendly. The facilities are also old and need upgrading to meet modern trends.

Stayed in December 2024

Poor wifi , old infrastructure

Quiet environment

Stayed in January 2025