Digital Markets Act
Booking Holdings was designated as a gatekeeper under the Digital Markets Act (DMA) by the European Commission for its online intermediary service, Booking.com, on 13 May 2024.
We are committed to promoting a fair and competitive digital economy and have implemented a number of measures to comply with our obligations under the DMA.
I. DMA Compliance Report
To learn more about our DMA compliance measures, please refer to our Partner Hub or DMA Compliance Report.
To learn more about the techniques of profiling consumers utilised by Booking.com, please check our DMA Consumer Profiling Report.
II. Data Portability
At Booking.com, we strive to provide the best possible experience for our travellers. From booking the perfect place to stay to protecting their data, Booking.com takes a customer-centric approach to support travellers in taking control over their own data.
As part of our DMA compliance, we developed the new Data Portability API that allows travellers to authorise a transfer of their data to another registered third-party website or app.
The option to export data is available to Booking.com travellers located in the European Economic Area (EEA). Travellers can request to export their data to any registered third-party website or app. Travellers can initiate the data export under 'Privacy & Data Management' from their 'Account settings'. Travellers can also directly download their data. If these options are not displayed in the account settings or if issues arise with the data request, our Customer Service team can help.
Third-party websites or apps that want to receive traveller's data need to first register with Booking.com to help ensure the proper privacy and security best practices are in place.
III. Feedback
For any feedback regarding our compliance with the Digital Markets Act (DMA), please use the ‘Dispute Resolution Centre’ webform and select the relevant DMA topic. Partners should navigate to the partner section, while travellers and other interested parties should use the guest section to submit their feedback.
