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The staff were exceptional. Very Pleasant and very professional. I will certainly recommend to friends and colleagues.

Beds are comfy and rooms big

Breakfast was simple but sufficient. The meals at lunch and dinner were good but a little more expensive than we expected. The wine costs were exorbitant.

Breakfast could have a few more options but staff was great

Don’t Waste Your Money – A Total Letdown This place is a money-making scheme, and you’ll end up ripped off. The hotel may look impressive at first glance, but the experience was far from luxury. Our room had a persistent, awful smell coming from the shower. When we raised the issue, the staff completely dismissed our concerns, insisting they couldn’t smell anything. It was so bad, our daughter refused to use the shower. A simple room change would have solved the problem, but instead, they offered us a $150 credit—which was basically useless in a resort where everything is outrageously overpriced. We ended up suffering through 7 nights in that room. To make things worse, the lights in our room would randomly turn on in the middle of the night, waking us up. When I complained, the manager told me this was “part of the overall experience.” I’m not sure what kind of experience she was referring to, but being jolted awake at 3 a.m. by your lights is not one I signed up for. You’re essentially trapped into spending money here. The food was below average at best, and dinner cost us around $350 for two adults—even with our 5-year-old eating free. The prices are outrageous for the quality you get. We’ve stayed at Atlantis The Cove before and had a far better time. Don’t fall for the hype here. Save your money and go somewhere that actually values its guests.

The only reason why I did not give the facility a higher rate is because the bath was painted over as part of the refurbishment. Sadly, the paint was peeling off hence was not able to enjoy a bath during our stay. But we had the most amazing view from our room and did not want to switch rooms.

Location

Friendly staff and nice atmosphere

Super clean, organized, and great value for money — one of the best-priced stays around. It’s in a central location (close to the beach and Atlantis), just be sure to check your map as there’s a bit of walking involved. The vibe is warm and welcoming. The shared kitchen, TV, and laundry facilities (small fee) are all really convenient. I met great people, saved money, and even joined a few tours with new friends. Miko runs the place efficiently and was a wonderful host — he even spoiled me with a delicious homemade curry. Highly recommend!

Beautiful location right on the front with Crystal blue water and fluffy white icing sugar sands. If you walk along the beach, there’s a promenade only a couple minutes walk away where you can see turtles and stingrays if you’re lucky. The buffet restaurant and Pool snack bar was incredible one of the best all inclusive food I have ever had. 10/10 there’s a lot of variation of food every day always something different to eat and these staff were so friendly we even had live music at one of the nights we went down for dinner incredible. On the other hand there are speciality restaurants you can go to at this hotel, we tried 2 the first one i would a rate 3 out of 10 star the second one, 0 out of 10. The Italian the Customer Service we had was dreadful and food was disappointing. We actually ended up going to the buffet after because we were so unhappy with the food we got given. As a restaurants it should have better food than the buffet which it was definitely not it was disgusting! I also thought it could’ve had a more special touch like a cocktail menu given to you for the extra experience of a sit down dinner. For me and my family’s experience, I wouldn’t waste your time going to the restaurants. or if you do go go to one of the earliest slots in case you don’t like the food and then you can go to the buffet. The hotel was very clean, not modern, but still very nice could do with some updating. Same for the rooms, updating would be nice as the furniture had marks all over looked very worn but didn’t bother me as it was clean just would feel and look a lot nicer. All in all staff are friendly other than a couple of the staff at the restaurants. A lot of fun high energies and entertainment throughout the day and evenings every night. They play a game at 8 o’clock called bumper to bumper which I would definitely recommend playing is a great way to meet new people on your holiday.