Hostels in Zermatt

Staff were lovely and very accommodating. Beds were very comfy

Spa amazing!

Nice & brilliant place

I have stayed in Turbina before and had a good time. This time, though check-in wasn't possible since the self check in instructions were incorrect, and the key box was empty. An attempt to send a message via WhatsApp to the property manager was unsuccessful because he had only provided landlines (I don't know about you, but my esim only provides internet data and not calls). No other immediate contact options were available, so me and my boyfriend had to make a prompt decision to book an accommodation elsewhere since it was getting dark and we didn't want to risk our safety. The access to the chalet is through a patch of forest without lighting, which is rather unpleasant. Instead of apologizing, the owner chose to ignore my claims. No refund or compensation was given even though he admitted to the keys not being where they were supposed to be. He actually even asked why I hadn't checked all other boxes, as if it were my responsibility. Please bear in mind that the customer service is awful, I would never recommend this place to anyone.

I must say the price is reasonable in mattertal valley, any accommodations nearby Zermatt or Täsch are raletively more expansive than this hostel. If you are a hiker, you would like to sleep in a private room, you have a budget limit, you drive a car or you can walk 30 minutes in a bit narrow road and don't have a lot of luggages with you, this place may be the right place for you. The soundproofing was a bit poor between the walls, but if the guests who stay next to you are behaving gentlely it would be a serious problem. If you want to mostly spend your time in Zermatt, you have to walk 30 mins one way to reach the train station of Täsch, the train ticket is around 10 sfc per way if you don't have a travelcard or any valid package tickets. The provided breakfasts were self-service, if you can prepare for your meals on your own, I think it's more wise to buy personal stuffs in the supermarket, because the refrigerator is free to use for the guests.

Very thoughtful and friendly host helped us with everything we needed! He replies fast and is there to help you with anything, he even got a first aid kid for one of our friends who fell and cut his hand. The price was pretty fair. It has a very good location near a lot of ski resorts. Was a really good stay. Would stay here again