All guests must be over the age of 18 years and show a valid photo ID and credit card upon check-in.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

Please note that this property has a 'No Party Policy'.

Guests must show a valid credit card upon check-in. This credit card must be in the same name as the guest's name on the booking confirmation, failing which, the resort reserves the rights to cancel the room booking and the booking payment will be forfeited.

If you expect to arrive outside reception opening hours, please inform Chateau Beachside Resort in advance, using the contact details found on the booking confirmation Office Hours are:

Monday–Sunday 7.30–20.00

and Public Holidays 7.30–18.00

Please note that rooms are not serviced daily.

Chateau Beachside Resort requires a AUD $250 credit card pre-authorisation per room, payable on arrival.

Please note, guests arriving after office hours must contact the Resort and pre-authorize their card by 6 pm.

If you are arriving outside reception hours, you must pre-pay the Security Deposit via a valid Credit Card, and arrange for an after-hour check-in. On your day of arrival, we will provide/text you with a Code for our key safe at the Front Entry Door, which will dispense your key. There is a $15.00(AUD) fee for any arrival after 8.00PM. This fee will be deducted from your Security Deposit. Please ensure we have your Mobile Phone Contact Details to advise the Access Code.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Tené en cuenta que todos los pedidos especiales están sujetos a disponibilidad y pueden comportar suplementos.

Informá a Chateau Beachside Resort con antelación tu hora estimada de llegada. Para hacerlo, podés usar el apartado de pedidos especiales al hacer la reserva o ponerte en contacto directamente con la propiedad. Los datos de contacto aparecen en la confirmación de la reserva.

Es necesario realizar el pago antes de la llegada a través de transferencia bancaria. El alojamiento se pondrá en contacto contigo después de reservar para darte las instrucciones.

Se solicita un depósito contra daños de AUD 250 al llegar. Se va a cobrar mediante tarjeta de crédito. Se te devuelve dentro de los 14 días posteriores al check-out. Se va a reembolsar el depósito en su totalidad mediante tarjeta de crédito. Esto está sujeto a una inspección por parte de la propiedad.