Cool Palms Motel is a 5-minute drive from Caneland Central shopping centre and a 6-minute drive from Mackay city centre. It is an 11-minute drive from Mackay Airport. All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided. Guests can relax in the fully fenced outdoor pool and barbeque area. Cool Palms Motel offers an after hours check in service and free WiFi.

Couples particularly like the location — they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top location: Highly rated by recent guests (8.3)

    • Breakfast info

    • Continental

    • Free private parking available on-site

    • Loyal customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
and
1 large double bed
1 single bed
and
1 large double bed
2 single beds
and
1 double bed
3 single beds
and
1 double bed
1 large double bed
1 large double bed
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Guest reviews

Categories:

Staff
8.9
Facilities
8.2
Cleanliness
8.5
Comfort
8.4
Value for money
8.6
Location
8.3
Free WiFi
7.2
Low score for Mackay

Select topics to read reviews:

Guests who stayed here loved

  • Russell
    Australia Australia
    Did not have breakfast due to early business appointments.All in all my nights stay met my expectations based on friends experiences with this motel.Will be back when travelling to Mackay.
  • Corrie
    Australia Australia
    Staff remembered me from a couple days prior so check in was a breeze
  • Red
    Australia Australia
    One hotplate did not work(electric 2-plate), so they gave me a new one! How awesome! Super friendly staff that left you alone. Good size room and kitchenette. Aircon straight over the super comfy bed. Lovely. Good firm mattress in number 14. Good...
  • Amy
    Australia Australia
    The room was very clean and comfortable noise was very good
  • H
    Henry
    Australia Australia
    Very welcoming on arrival. Rooms were clean, spacious. Free WiFi was very handy. All round was very pleased with my stay.
  • Isaac
    New Zealand New Zealand
    Awesome staff and great friendly atmosphere. Close to the centre and only a walk away from activities and food.
  • Sharon
    Australia Australia
    Always an enjoyable stay..Super friendly staff..comfortable, clean rooms
  • Sharon
    Australia Australia
    Friendly staff, clean, fresh and comfortable rooms. Great location
  • F
    Florina
    Australia Australia
    Owners were helpful and friendly. Very accommodating.
  • Gkenda
    Australia Australia
    Beautiful owners and managers made the stay very welcoming

Property surroundings

Facilities of Cool Palms Motel
Great facilities! Review score, 8.2

Most popular facilities

  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Room service
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen

Outdoors

  • Picnic area
  • Outdoor furniture
  • BBQ facilities
  • Garden

Kitchen

  • Dining table
  • Cleaning products
  • Toaster
  • Electric kettle
  • Microwave
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Living Area

  • Dining area
  • Seating Area

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Food & Drink

  • Breakfast in the room
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Accessible parking

Services

  • Daily housekeeping
    Additional charge
  • Vending machine (drinks)
  • Fax/photocopying
    Additional charge
  • Express check-in/check-out
  • Laundry
    Additional charge
  • Room service

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key access

General

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Tile/marble floor
  • Heating
  • Fan
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron

Accessibility

  • Entire unit located on ground floor

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/beach towels
  • Fence around pool

Languages spoken

  • English
  • Vietnamese

House rules
Cool Palms Motel takes special requests - add in the next step!

Check-in
From 14:00 to 23:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 08:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Extra bed upon request
AUD 15 per child, per night
Cot upon request
AUD 5 per child, per night
2+ years
Extra bed upon request
AUD 15 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this property
American ExpressVisaMastercardJCBMaestroEftposUnionPay credit card Cash is not accepted

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cool Palms Motel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

FAQs about Cool Palms Motel