Cool Palms Motel is a 5-minute drive from Caneland Central shopping center and a 6-minute drive from Mackay city center. It is an 11-minute drive from Mackay Airport. All rooms are on the ground floor and have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided. Guests can relax in the fully fenced outdoor pool and barbecue area. Cool Palms Motel offers an after hours check in service and free WiFi.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top Location: Highly rated by recent guests (8.3)

    • Breakfast Info

    • Continental

    • Free Private Parking Available On Site

    • Loyal Customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
and
1 queen bed
1 twin bed
and
1 queen bed
2 twin beds
and
1 full bed
3 twin beds
and
1 full bed
1 queen bed
1 queen bed
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Guest reviews

Categories:

Staff
8.9
Facilities
8.2
Cleanliness
8.5
Comfort
8.4
Value for money
8.6
Location
8.3
Free Wifi
7.2
Low score for Mackay

Select topics to read reviews:

Guests who stayed here loved

  • Lynlie
    Australia Australia
    The communication from the motel owners was excellent. The room was perfect for the one night stay. Clean and fully stocked with coffee, sugar, tea and milk.
  • Pete
    Australia Australia
    The new owners Ben and Linh were fantastic, very friendly and helpful. Room was clean, the beds were comfortable. The Motel is positioned in a convenient part of town.
  • Ravi
    United States United States
    very friendly staff, convenient and well set up room
  • Leslie
    Australia Australia
    Room clean and spacious. Bed comfortable, TV good, WiFi good.
  • Yelena
    Australia Australia
    For the price I paid for the room, I was pleasantly surprised at how nice it actually was. Very clean, spacious room with nice decor, a Tv, fan and good air con. There is also undercover parking right in front of the rooms, and a small pool.
  • Annemieke
    Australia Australia
    Excellent value for money. Very clean and comfortable room, friendly staff.
  • Russell
    Australia Australia
    Did not have breakfast due to early business appointments.All in all my nights stay met my expectations based on friends experiences with this motel.Will be back when travelling to Mackay.
  • Corrie
    Australia Australia
    Staff remembered me from a couple days prior so check in was a breeze
  • Red
    Australia Australia
    One hotplate did not work(electric 2-plate), so they gave me a new one! How awesome! Super friendly staff that left you alone. Good size room and kitchenette. Aircon straight over the super comfy bed. Lovely. Good firm mattress in number 14. Good...
  • Amy
    Australia Australia
    The room was very clean and comfortable noise was very good

Area info

Amenities of Cool Palms Motel
Great facilities! Review score, 8.2

Most popular amenities

  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms
  • Room service
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens

Outdoors

  • Picnic area
  • Outdoor furniture
  • BBQ facilities
  • Garden

Kitchen

  • Dining table
  • Cleaning products
  • Toaster
  • Electric kettle
  • Microwave
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Living Area

  • Dining area
  • Sitting area

Media & Technology

  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV

Food & Drink

  • Breakfast in the room
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Accessible parking

Services

  • Daily housekeeping
    Additional charge
  • Vending machine (drinks)
  • Fax/Photocopying
    Additional charge
  • Express check-in/out
  • Laundry
    Additional charge
  • Room service

Front Desk Services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key access

General

  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Tile/Marble floor
  • Heating
  • Fan
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron

Accessibility

  • Entire unit located on ground floor

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/Beach towels
  • Fenced pool

Languages Spoken

  • English
  • Vietnamese

House rules
Cool Palms Motel takes special requests – add in the next step!

Check-in
From 2:00 PM to 11:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 8:00 AM to 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Extra bed upon request
AUD 15 per child, per night
Crib upon request
AUD 5 per child, per night
2+ years
Extra bed upon request
AUD 15 per person, per night

Prices for extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds allowed depends on the option you choose. Check your selected option for more info.

There are no cribs available at this property.

All extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this property
American ExpressVisaMastercardJCBMaestroEftposUnionPay credit card Cash is not accepted

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Cool Palms Motel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

FAQs about Cool Palms Motel