Please note there is 1.43% surcharge applies for all credit card transactions.

Please note that the office hours are as follows:

Monday-Friday: 8:30-17:00

Saturday: 9:30-15:30

Sunday: 10:30-15:30

If you expect to arrive after hours, please contact the property in advance to arrange key collection using the contact details found on the booking confirmation.

In the event that the Government issue travel restrictions for border closures, lock downs and mandatory isolation that prevent guests from travelling, all cancellation fees will be waived based on proof of evidence provided. This does not cover any flight cancellations or any quarantine procedures upon return from your holiday at First Light Mooloolaba.

The room images displayed are suggestive only. First Light Mooloolaba is strata titled so room furniture varies from room to room.

All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking when the legal guardian cannot provide current photo ID when requested at check-in.

Please note a no party policy strictly applies.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知First Light Mooloolaba, Ascend Hotel Collection您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

未满18岁的客人仅可在父/母或官方监护人陪同下办理入住。

到店时需支付损毁押金：AUD 300。 该押金将通过信用卡收取。 退房后7天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。