You might be eligible for a Genius discount at Quest Mackay on Gordon. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

Reliable info:
Guests say the description and photos for this property are very accurate.

Boasting an outdoor pool and a fitness centre, Quest Mackay on Gordon is just 5 minutes’ walk from the Pioneer River. It offers self-contained accommodation with a private balcony overlooking the river or city. Quest Mackay is only 10 minutes’ walk from the Mackay Entertainment & Convention Centre, and 1.3 km from the Bluewater Lagoon. Mackay Airport is a 10-minute drive away. The air-conditioned apartments include an iPod docking station, a flat-screen TV. Each apartment has a kitchenette or kitchen with a stove, a microwave and a refrigerator. Guests can enjoy an evening meal in the BBQ area. The property also offers a pantry shopping service, a business centre and meeting facilities.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Quest Apartment Hotels
Hotel chain/brand
Quest Apartment Hotels

Property highlights

    • Top location: Highly rated by recent guests (9.2)

    • Private parking available on-site

    • Loyal customers

    • There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 extra-large double bed
Bedroom 2
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 extra-large double bed
Bedroom 2
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
9.2
Facilities
9.0
Cleanliness
9.1
Comfort
9.1
Value for money
8.7
Location
9.2
Free WiFi
9.2
High score for Mackay

Select topics to read reviews:

Guests who stayed here loved

  • Jenna-lee
    Australia Australia
    Staff were super friendly, and room was very clean. In a good location close to restaurants and bars as well.
  • Tumaru
    Australia Australia
    Love everything about the place…definitely recommend to go there…well be back again
  • Brittany
    Australia Australia
    The room was clean, has everything we could have needed for our stay including pots, stove, microwave, fridge, hairdryer, tea/coffee/hot chocolate, there was even little care packages which included q-tips, cotton pads and a nail file. The bed was...
  • Nicole
    Australia Australia
    It was nice. The staff were friendly, it was clean and close to everything like cafes and shops. View was awful - mitre 10 car park and just industrial stuff.
  • Deirdre
    Australia Australia
    The room was smaller than expected but otherwise great location and friendly staff.
  • Michelle
    Australia Australia
    Excellent 1bed apartment with balcony. Very comfortable king bed.
  • Dean
    New Zealand New Zealand
    Spacious one bedroom with everything we needed. Enjoyed the views.
  • Kennedy
    Australia Australia
    Front desk host was so nice, accommodating and really kind. A lovely gentleman from NZ! Sorry I didn't get his name, I should have.
  • Judith
    Australia Australia
    Location, secure under cover car parking. Rooms are nice and clean.
  • Vanessa
    Australia Australia
    Exceptional customer service, comfortable & clean.

Managed by Quest Mackay on Gordon

Company review score: 9.2Based on 1,118 reviews from 1 property
1 managed property

Company information

Our property is ideally located in the CBD of Mackay with access to some of the best nature activities you could hope for over a few nights. If you are coming to Mackay make sure you allow sufficient time to go and see Kangaroos and Wallabies hopping around on our beaches or spotting a platypus in the wild one of the only places to see them in the world in their own habitat. If you have a sense of adventure take on Forest Flying or explore some of our 100,000's of acres of unspoilt rainforests and walking tracks with plenty of waterfalls to view along the way. We have some awesome spots to go for a weekend of fishing and catching Barramundi before the crocs get them. It is a place you can become absorbed in and so close to the beautiful Whitsundays where you can do day trips to.

Property information

Quest Mackay on Gordon is a 4.5 Star Apartment Hotel that caters for Business, Leisure and Sporting Group Guests. It is located in the Mackay CBD 200 metres from the Supermarket, Cinemas and the Riverfront Promenade.

Neighbourhood information

Mackay is a nature lovers paradise beautiful beaches, magnificent harbour and marina, very old rainforests and wonderful walking tracks and adventure sports to undertake and explore. Whether you are hear for 1 night or a week make sure your get out and about in the region and enjoy the beautiful tropical climate and idyllic weather 8 months of the year Apr - Dec.

Languages spoken

Arabic,English,Thai,Filipino,Chinese

Property surroundings

Facilities of Quest Mackay on Gordon
Great facilities! Review score, 9

Most popular facilities

  • Outdoor swimming pool
  • Private parking
  • Free WiFi
  • Family rooms
  • Fitness centre
  • Facilities for disabled guests
  • Non-smoking rooms

Parking
Private parking is possible on site (reservation is not needed) and costs AUD 10 per day.

  • Parking garage
  • Accessible parking

Internet
WiFi is available in the rooms and is free of charge.

Kitchen

  • Toaster
  • Stovetop
  • Kitchenware
  • Electric kettle
  • Microwave
  • Refrigerator

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Living Area

  • Dining area
  • Desk

Media & Technology

  • Flat-screen TV
  • Laptop safe
  • Radio
  • Telephone
  • TV

Room Amenities

  • Carpeted
  • Ironing facilities
  • Iron

Accessibility

  • Upper floors accessible by elevator

Outdoors

  • Outdoor furniture
  • Sun terrace
  • BBQ facilities
  • Balcony
  • Terrace

Outdoor swimming pool

  • Pool with view

Wellness

  • Fitness
  • Fitness centre

Food & Drink

  • Grocery deliveries
    Additional charge
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Tea/Coffee maker

Services & Extras

  • Wake-up service

Outdoor & View

  • View

Reception services

  • Invoice provided

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
  • Meeting/banquet facilities
    Additional charge

Miscellaneous

  • Toilet with grab rails
  • Wheelchair accessible
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • Safety deposit box

Languages spoken

  • Arabic
  • English
  • Thai
  • Filipino
  • Chinese

House rules
Quest Mackay on Gordon takes special requests - add in the next step!

Check-in
From 14:00 to 23:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of AUD 100 is required on arrival. That's about £48. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
AUD 10 per child, per night

Prices for cots are not included in the total price, and will have to be paid for separately during your stay.

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

Age restriction
The minimum age for check-in is 18
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
American ExpressVisaMastercardDiners ClubJCBUnionPay credit card Cash is not accepted
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 14:00 and 10:00.
Pets
Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Please note housekeeping service is not included on Sundays or Public Holidays.

Credit cards surcharge up to 2.5% applies

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Quest Mackay on Gordon in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 14:00:00 and 10:00:00.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about Quest Mackay on Gordon