Offering a restaurant and a fitness center, BEST WESTERN PLUS Carlton Plaza Hotel is located in Victoria. Free Wi-Fi access is available. Cedar Hill Golf Course is 3.1 mi away. A TV and a desk are featured in each guest room at Carlton Plaza Hotel. Tea and coffee-making facilities and a mini-refrigerator are provided. Ironing facilities are included. At BEST WESTERN PLUS Carlton Plaza Hotel you will find a business center, on-site shops and concierge services. Butchart Gardens is 25 minutes’ drive from this hotel. Dragonfly Hill Winery and Vineyard is 11 mi away.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Best Western Plus
Hotel chain/brand

Property highlights

Located in the heart of Victoria, this hotel has an excellent location score of 9.1

Private parking available


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 full beds
1 sofa bed
and
2 queen beds
1 king bed
1 king bed
and
1 sofa bed
2 full beds
and
1 sofa bed
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Sustainability
This property has 1 third-party sustainability certification.

  • Certified illustration
    Green Key Global Eco-Rating
Guest reviews

Categories:

Staff
9.1
Facilities
8.5
Cleanliness
8.9
Comfort
8.9
Value for money
8.3
Location
9.1
Free Wifi
9.2

Select topics to read reviews:

Guests who stayed here loved

  • Camoya
    Canada Canada
    We liked that the property offered a kitchenette so we were able to make our own food instead of ordering out all the time.
  • Andrea
    Canada Canada
    Great location to walk everywhere. Very friendly and attentive staff.
  • Julie
    Canada Canada
    Amazing staff and the regular text messages keeping the hotel connected to you was a really neat feature!
  • José
    Canada Canada
    Excellent location, value for the price and very comfy bed!
  • Lisa
    Canada Canada
    The location was great, and the staff were very good to deal with.
  • Shaun
    Canada Canada
    Great location, exceptional staff, very clean and comfortable.
  • Lorraine
    Canada Canada
    Location was good. The room was comfortable. Valet parking was great. We left it parked and walked everywhere. The staff are friendly and they check in from time to time, through texting to see if there’s anything you need. It was a nice touch
  • Stephanie
    Canada Canada
    Friendly helpful staff, excellent location in downtown Victoria, comfortable beds in a clean room, restaurant serving breakfast and dinner and quiet
  • Susan
    Canada Canada
    Location was very convenient for shopping, dining, and sightseeing.
  • Arian
    Kosovo Kosovo
    The location and parking was valet. I stayed at another hotel nearby but they had only self parking and you had to park a couple of blocks away (I understand that in older cities like Victoria you cant always have parking underground like you...

Hotel area info

Restaurants
1 Restaurant On Site

  • The Ruby on Johnson
    • Cuisine
      American • Tex-Mex • Local
    • Open for
      Breakfast • Brunch • Lunch
    • Ambience
      Family-friendly
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free

Amenities of BEST WESTERN PLUS Carlton Plaza Hotel
Great facilities! Review score, 8.5

Most popular amenities

  • Private Parking
  • Free Wifi
  • Non-smoking rooms
  • Family rooms
  • Restaurant
  • Fitness center
  • Tea/Coffee Maker in All Rooms

Bathroom

  • Toilet paper
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer

Bedroom

  • Alarm clock

View

  • City view

Kitchen

  • Coffee machine

Media & Technology

  • Flat-screen TV
  • Cable channels
  • TV

Food & Drink

  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Private parking is available at a location nearby (reservation is not needed) and costs CAD 20 per day.

  • Valet parking
  • Electric vehicle charging station

Front Desk Services

  • Concierge
  • ATM on site
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
  • Business center

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safe

General

  • Vending machine (snacks)
  • Vending machine (drinks)
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Family rooms
  • Hair/Beauty salon
  • Non-smoking rooms

Spa

  • Fitness center

Languages Spoken

  • English
  • Spanish
  • Korean
  • Chinese

House rules
BEST WESTERN PLUS Carlton Plaza Hotel takes special requests – add in the next step!

Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of CAD 200 is required on arrival. That's about $140. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Extra bed upon request
CAD 30 per child, per night
Crib upon request
Free
3+ years
Extra bed upon request
CAD 30 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 19
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional fees may apply.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBDiscoverCarte Blanche Cash is not accepted

The fine print
Must-know information for guests at this property

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

A damage deposit of CAD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about BEST WESTERN PLUS Carlton Plaza Hotel