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Reliable info:
Guests say the description and photos for this property are accurate.

Offering a garden and sea view, The Clouds Apartment is located in Shenzhen, 12 km from He Xiangning Art Museum and 13 km from Happy Valley Theme Park Shenzhen. Among the facilities of this property are a restaurant, a 24-hour front desk and a lift, along with free WiFi throughout the property. The aparthotel features family rooms and facilities for disabled guests. At the aparthotel, the units come with a desk. Complete with a private bathroom equipped with a shower and bathrobes, the units at the aparthotel have a flat-screen TV and air conditioning, and certain rooms include a seating area. At the aparthotel, every unit has bed linen and towels. Guests at the aparthotel can enjoy an Asian breakfast, and breakfast in the room is also available. There is a coffee shop, and a minimarket is also available. For guests with children, The Clouds Apartment provides outdoor play equipment. Both a bicycle rental service and a car rental service are available at the accommodation. Shenzhen Convention & Exhibition Centre is 19 km from The Clouds Apartment, while Civic Center Station is 20 km away. Shenzhen Bao'an International Airport is 21 km from the property.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Get what you need

    • If you have any questions after booking, this property responds fast.

    • Top location: Highly rated by recent guests (9.0)

    • Breakfast info

    • Asian

    • Parking available on-site

    • Loyal customers

    • There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 extra-large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 double bed
1 large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 double bed
1 large double bed
2 single beds
1 large double bed
1 large double bed
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Guest reviews

Categories:

Staff
8.5
Facilities
8.4
Cleanliness
8.6
Comfort
8.7
Value for money
8.3
Location
9.0
Free WiFi
7.5

Select topics to read reviews:

Guests who stayed here loved

  • Mehdi
    Hong Kong Hong Kong
    Nice hotel, good location, room very clean, quite decent breakfast, very nice personnels especially cleaning ladies,
  • Armstrong
    United Kingdom United Kingdom
    I slept well , the room was luxury. The water in the shower was lovely . The cleaners and bar staff were fab!
  • Olga
    China China
    close to subway station (2 min), 3-3.5 km to Talent park, there are a lot of small cafes, shops , massage salons (3-5 min by steps), water and tea in the rooms ,robes and slippers
  • Charles
    United Kingdom United Kingdom
    Spacious apartment. Clean and well seviced. Good bed and bathroom. Close to the Metro Station.
  • Warwick
    New Zealand New Zealand
    The apartment was near the Metro and walking distance to the shops and restaurants at the sea world centre. Avery handy location
  • 旻霖
    Taiwan Taiwan
    Their atmosphere is quite different with others. It will let you relax easily as going into the room. They also provide the laundry room to clean the clothes. I like that service.
  • Simon
    Australia Australia
    Great location near Seaworld (10min walk), i was on floor 37 and the view was amazing over Shenzhen and to Hong Kong from my apartment. Staff were friendly and helpful, cleaning ladies were really nice and efficient, aircon was cold, heated floor...
  • Tony
    Australia Australia
    nothing not to like. location great amazing views. superb room, spotless and quality furnishings. up there with best apartments the stayed anywhere
  • Ekaterina
    Russia Russia
    удобное располление в этом районе, метро рядом с отелем.
  • Dorian
    France France
    Super chambre avec superbe vue, petit déjeuner buffet très bien et divers.

Managed by 深圳市品上酒店管理有限公司

Company review score: 8.5Based on 82 reviews from 1 property
1 managed property

Property information

Welcome to The Clouds Apartment We would like to take this opportunity to welcome you to The Clouds Apartment and we trust you will enjoy your stay with us .The following property features and services are available to you to ensure your stay with us is comfortable.Our services include but are not limited to:Free kitchenware, tablewareLaundry/valet Service Free parking High speed internet & Free local callsBooking of taxi and chauffeur service Local area information Business services(Fax, scan, print)Breakfast packs Room service First Aid Kit. The clouds Apartment is a non-smoking property except outside in designated smoking areas.If you wish to use the internet you user name is your room number and the password is “21659059”.Free parking is available at the apartment, please go to the front desk to deduct your parking fee before you drive out.The apartment has complete facilities, integrating business, shopping, leisure and entertainment. B2-B3 Parking B1 Supermarket 1F Lobby 3F The Mall 4F Hanging Garden 25AF Fitness Club

Languages spoken

English,Chinese

Property surroundings

Restaurants
1 restaurant on site

  • 餐厅 #1
    • Cuisine
      Chinese
    • Ambiance
      Modern

Facilities of The Clouds Apartment
Great facilities! Review score, 8.4

Most popular facilities

  • Indoor swimming pool
  • Free WiFi
  • Fitness centre
  • Non-smoking rooms
  • Parking on site
  • Family rooms
  • Restaurant
  • Room service
  • 24-hour front desk
  • Breakfast

Parking
Public parking is possible on site (reservation is not needed) and costs CNY 35 per day.

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Internet
WiFi is available in all areas and is free of charge.

Kitchen

  • Cleaning products
  • Electric kettle
  • Washing machine
  • Refrigerator

Bedroom

  • Linen

Bathroom

  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone
  • TV

Room Amenities

  • Socket near the bed
  • Clothes rack
  • Soundproofing

Accessibility

  • Upper floors accessible by elevator

Outdoors

  • Garden

Indoor swimming pool
Additional charge

  • Open all year
  • Adults only

Wellness

  • Sun loungers or beach chairs
  • Fitness centre
    Additional charge

Food & Drink

  • Coffee house on site
  • Fruits
  • Wine/champagne
    Additional charge
  • Breakfast in the room
  • Room service
  • Tea/Coffee maker

Services & Extras

  • Wake-up service
  • Wake up service/Alarm clock

Transport

  • Bicycle rental
    Additional charge
  • Car hire

Reception services

  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Kids' outdoor play equipment

Cleaning services

  • Daily housekeeping
  • Trouser press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge

Shops

  • Minimarket on site

Miscellaneous

  • Emergency cord in bathroom
  • Wheelchair accessible
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Languages spoken

  • English
  • Chinese

House rules
The Clouds Apartment takes special requests - add in the next step!

Check-in
From 14:00 to 18:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of CNY 1,000 is required on arrival. That's about £107. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Groups
When booking more than 8 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash
Smoking
Smoking is not allowed.
Pets
Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Due to special reasons, the operation of some facilities in the hotel has been temporarily adjusted. The hotel building type reserved by this apartment will no longer provide Panatta gym. Sorry for the inconvenience. (Reminder valid from June 20, 2023)

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Clouds Apartment in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

A damage deposit of CNY 1,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Legal information

This property is managed by a private host. EU consumer law relating to professional hosts might not apply.

FAQs about The Clouds Apartment