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Reliable info:
Guests say the description and photos for this property are accurate.

Offering air-conditioned rooms in the Nanshan district district of Shenzhen, The Clouds Apartment is 7.6 miles from He Xiangning Art Museum. Among the facilities of this property are a restaurant, a 24-hour front desk, and an elevator, along with free Wifi throughout the property. There's parking on-site and the property provides an electric vehicle charging station. At the condo hotel, every unit has a desk, a flat-screen TV, a private bathroom, bed linen, and towels. Every room has a kettle, while certain rooms include a fully equipped kitchen with a dishwasher, an oven, and a microwave. The rooms are equipped with heating facilities. Guests at the condo hotel can enjoy an Asian breakfast, and breakfast in the room is also available. There is a coffee shop, and a mini-market is also available. For guests with children, The Clouds Apartment offers outdoor play equipment. Both a bicycle rental service and a car rental service are available at the accommodation. Happy Valley Theme Park is 8.2 miles from The Clouds Apartment, while Shenzhen Convention & Exhibition Centre is 12 miles away. Shenzhen Bao'an International Airport is 13 miles from the property.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Get what you need

If you have any questions after booking, this property responds fast.

Top Location: Highly rated by recent guests (9.0)

Breakfast Info

Asian

Parking Available On Site

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

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Accommodation Type
Number of guests
 
1 king bed
Bedroom 1
1 full bed
Bedroom 2
1 queen bed
1 queen bed
Bedroom 1
1 full bed
Bedroom 2
1 queen bed
1 queen bed
2 twin beds
1 queen bed
1 queen bed
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Guest reviews

Categories:

Staff
8.5
Facilities
8.3
Cleanliness
8.5
Comfort
8.6
Value for money
8.2
Location
9.0
Free Wifi
7.5

Select topics to read reviews:

Guests who stayed here loved

  • Mike
    Russia Russia
    nice neighbourhood, Just by the metro station Shuiwan exit D. Solid breakfast. Helpful stuff. Washing machine and powder.
  • Mehdi
    Hong Kong Hong Kong
    Nice hotel, good location, room very clean, quite decent breakfast, very nice personnels especially cleaning ladies,
  • Armstrong
    United Kingdom United Kingdom
    I slept well , the room was luxury. The water in the shower was lovely . The cleaners and bar staff were fab!
  • Olga
    China China
    close to subway station (2 min), 3-3.5 km to Talent park, there are a lot of small cafes, shops , massage salons (3-5 min by steps), water and tea in the rooms ,robes and slippers
  • Charles
    United Kingdom United Kingdom
    Spacious apartment. Clean and well seviced. Good bed and bathroom. Close to the Metro Station.
  • Warwick
    New Zealand New Zealand
    The apartment was near the Metro and walking distance to the shops and restaurants at the sea world centre. Avery handy location
  • 旻霖
    Taiwan Taiwan
    Their atmosphere is quite different with others. It will let you relax easily as going into the room. They also provide the laundry room to clean the clothes. I like that service.
  • Simon
    Australia Australia
    Great location near Seaworld (10min walk), i was on floor 37 and the view was amazing over Shenzhen and to Hong Kong from my apartment. Staff were friendly and helpful, cleaning ladies were really nice and efficient, aircon was cold, heated floor...
  • Tony
    Australia Australia
    nothing not to like. location great amazing views. superb room, spotless and quality furnishings. up there with best apartments the stayed anywhere
  • Ekaterina
    Russia Russia
    удобное располление в этом районе, метро рядом с отелем.

Managed by 深圳市品上酒店管理有限公司

Company review score: 8.5Based on 82 reviews from 1 property
1 managed property

Property info

Welcome to The Clouds Apartment We would like to take this opportunity to welcome you to The Clouds Apartment and we trust you will enjoy your stay with us .The following property features and services are available to you to ensure your stay with us is comfortable.Our services include but are not limited to:Free kitchenware, tablewareLaundry/valet Service Free parking High speed internet & Free local callsBooking of taxi and chauffeur service Local area information Business services(Fax, scan, print)Breakfast packs Room service First Aid Kit. The clouds Apartment is a non-smoking property except outside in designated smoking areas.If you wish to use the internet you user name is your room number and the password is “21659059”.Free parking is available at the apartment, please go to the front desk to deduct your parking fee before you drive out.The apartment has complete facilities, integrating business, shopping, leisure and entertainment. B2-B3 Parking B1 Supermarket 1F Lobby 3F The Mall 4F Hanging Garden 25AF Fitness Club

Languages Spoken

English,Chinese

Area info

Restaurants
1 Restaurant On Site

  • 餐厅 #1
    • Cuisine
      Chinese
    • Ambience
      Modern

Amenities of The Clouds Apartment
Great facilities! Review score, 8.3

Most popular amenities

  • Indoor swimming pool
  • Free Wifi
  • Fitness center
  • Non-smoking rooms
  • Parking on site
  • Family rooms
  • Restaurant
  • Room service
  • 24-hour front desk
  • Breakfast

Parking
Public parking is available on site (reservation is not needed) and costs CNY 35 per day.

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Internet
Wifi is available in all areas and is free of charge.

Kitchen

  • Cleaning products
  • Electric kettle
  • Washing machine
  • Refrigerator

Bedroom

  • Linens

Bathroom

  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone
  • TV

Room Amenities

  • Socket near the bed
  • Clothes rack
  • Soundproof

Accessibility

  • Upper floors accessible by elevator

Outdoors

  • Garden

Indoor swimming pool
Additional charge

  • Open all year
  • Adults only

Spa

  • Beach chairs/Loungers
  • Fitness center
    Additional charge

Food & Drink

  • Coffee house on site
  • Fruit
  • Wine/Champagne
    Additional charge
  • Breakfast in the room
  • Room service
  • Tea/Coffee maker

Services & Extras

  • Wake-up service
  • Wake-up service/Alarm clock

Transportation

  • Bicycle rental
    Additional charge
  • Car rental

Front Desk Services

  • Invoice provided
  • Lockers
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Outdoor play equipment for kids

Cleaning Services

  • Daily housekeeping
  • Suit press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge

Shops

  • Convenience store on site

Miscellaneous

  • Bathroom emergency cord
  • Wheelchair accessible
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe

Languages Spoken

  • English
  • Chinese

House rules
The Clouds Apartment takes special requests – add in the next step!

Check-in
From 2:00 PM to 6:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of CNY 1,000 is required on arrival. That's about $136. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 7 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Groups
When booking more than 8 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash
Smoking
Smoking is not allowed.
Pets
Pets are not allowed.

The fine print
Must-know information for guests at this property

Due to special reasons, the operation of some facilities in the hotel has been temporarily adjusted. The hotel building type reserved by this apartment will no longer provide Panatta gym. Sorry for the inconvenience. (Reminder valid from June 20, 2023)

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Clouds Apartment of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A damage deposit of CNY 1,000 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about The Clouds Apartment