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Reliable info:
Guests say the description and photos for this property are accurate.

Featuring sophisticated European Art-Deco design and free wired internet, Kempinski The One Suites Hotel Shanghai Downtown is next to West Nanjing Road and Huaihai Road. Overlooking the Shanghai skyline, the elegant studios and suites all come with a living room, a flat-screen TV and iPod dock. The small kitchen has a microwave, induction cook field and imported kitchenware. En suite bathrooms come with a bathtub and shower. Kempinski The One Suites Hotel Shanghai Downtown is around a 7-minute drive from People's Square and around an 8-minute walk from West Nanjing Road Subway Station (Line 2, Line 12 and Line 13). It is around a 10-minute drive from Shanghai Railway Station and around a 35-minute drive from Hongqiao International Airport. Pudong International Airport is around a 50-minute drive away. Car rentals, day trips and airport transfers can be arranged at the tour desk. Luggage can be stored at the 24-hour front desk. Dining options include Hotel Lobby Lounge. Daily breakfast is also served at the property.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kempinski
Hotel chain/brand
Kempinski

Property highlights

    • Situated in the real heart of Shanghai, this property has an excellent location score of 8.9

    • Want a great night's sleep? This property was highly rated for its very comfy beds.

    • Breakfast info

    • Continental, Asian, Buffet

    • Parking available on-site

    • Loyal customers

    • There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom 1
1 large double bed
Bedroom 2
1 sofa bed
Bedroom 1
1 large double bed
Bedroom 2
1 large double bed
Bedroom 3
1 large double bed
Bedroom 1
1 double bed
Bedroom 2
1 large double bed
Bedroom 3
1 large double bed
Living room
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Constantine
    Canada Canada
    The WiFi was slow and intermittent initially, but the problem was quickly fixed with the installation of a new router. Excellent service!. The towels are big, thick and soft, better than found in many international brand 5-star hotels. The...
  • Chris
    Indonesia Indonesia
    Strategic place, comfortable money hotel and friendly hotel staff
  • Ronald
    Netherlands Netherlands
    Great location, 5 minutes walk to Nangjing Road West, mall, metro. Excellent suite, fairly spacious and beautiful, excellent value for money
  • Darren
    United Kingdom United Kingdom
    Great location and value. Staff friendly and good breakfast options for western tastes.
  • Francisco
    New Zealand New Zealand
    Luxurious hotel situated close to everything. Staff were great and the room was more like a grand apartment with separate lounge bedroom and bathroom facility. Bonus having a washing machine in the room too. Room had everything you need to...
  • Ahmed
    Australia Australia
    The staff are very friendly and helpful. The house cleaning service was the best I’ve ever had in a hotel. The laundry service was very good. Concierge helped me with deliveries to my hotel room. The room itself is spacious, luxurious and fairly...
  • Zushan
    Australia Australia
    Incredible staff, hotel and services. They upgraded us to the Deluxe room for our anniversary, I literally couldn't order delivery from the Meituan due to it being Chinese, and one of the staff members ordered it for me and had me pay him...
  • Artyxx
    Thailand Thailand
    The location is very convenient. The housekeeping staff is very nice and helpful even we communicate by the body language.
  • Salila
    Thailand Thailand
    All staff are friendly and helpful. We arrived super early in the morning. They let us keep our luggages and very kind of them to make the check-in possible once they are ready (before the usual check in time). The location is perfect right in the...
  • Honey
    United Kingdom United Kingdom
    Excellent location near shops and restaurants. Staff were wonderful and the breakfast was amazing.

Host Information

Company review score: 9.3Based on 81,546 reviews from 73 properties
73 managed properties

Neighbourhood information

THE ONE - Ideally situated in Shanghai's downtown, the Jing'an District, one of the central districts of Shanghai and well known for the cultural sites, the prestigious shopping, entertainment and business area ...

Languages spoken

English,Chinese

Property surroundings

Restaurants
1 restaurant on site

  • 1Eins Bistro & Lounge
    • Cuisine
      Chinese • French • German • Asian • European
    • Open for
      Breakfast • Lunch • Dinner • High tea • Cocktail hour
    • Ambiance
      Family friendly • Traditional • Modern • Romantic

Facilities of Kempinski The One Suites Hotel Shanghai Downtown
Great facilities! Review score, 8.1

Most popular facilities

  • Indoor swimming pool
  • Free WiFi
  • Fitness centre
  • Family rooms
  • Non-smoking rooms
  • Parking on site
  • Restaurant
  • Room service
  • Bar

Parking
Public parking is possible on site (reservation is not possible) and costs CNY 100 per day.

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Internet
WiFi is available in all areas and is free of charge.

Bathroom

  • Private bathroom

Living Area

  • Seating Area

Media & Technology

  • Telephone

Outdoors

  • Terrace

Indoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Heated pool

Wellness

  • Fitness centre

Food & Drink

  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Bar
  • Room service

Activities

  • Happy hour
    Additional charge

Reception services

  • Invoice provided
  • Concierge service
  • Luggage storage
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Meeting/banquet facilities
    Additional charge

Miscellaneous

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Soundproof rooms
  • Lift
  • Family rooms
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security

Languages spoken

  • English
  • Chinese

House rules
Kempinski The One Suites Hotel Shanghai Downtown takes special requests - add in the next step!

Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free
Adult (18+ years)
Extra bed upon request
CNY 366 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Accepted payment methods
American ExpressVisaMastercardJCBUnionPay debit cardUnionPay credit cardCash
Smoking
Smoking is not allowed.
Pets
Pets are not allowed.

The fine print
Need-to-know information for guests at this property

Car rentals and airport transfers are available. Requests have to be made at least 1 day in advance.

Please be noticed that guests can only use the guest room for accommodation purposes and will not use any room or other area of the hotel for commercial use or film shooting.

为了持续提升服务品质,确保宾客在健身中心泳池的体验始终如一,泳池将在每个月的1日和15日进行例行的设备维护工作。在这段时间内,泳池将暂时关闭。我们对由此给您带来的不便深表歉意,并感谢您的理解与支持。

To continuously enhance our service quality and ensure a consistent experience for our guests at the swimming pool, the swimming pool will undergo routine equipment maintenance on the 1st and 15th of each month. During this period, the swimming pool will be temporarily closed. We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and support.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Kempinski The One Suites Hotel Shanghai Downtown in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Kempinski The One Suites Hotel Shanghai Downtown