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About this property

Elegant Accommodations: Masaya Collection San Agustin in San Agustín offers a 4-star hotel experience with spa facilities, a sun terrace, and a lush garden. Guests enjoy free WiFi throughout the property, ensuring connectivity during their stay. Comfortable Amenities: The hotel features a restaurant, bar, and lounge, providing dining and relaxation options. Additional facilities include an outdoor fireplace, beauty services, wellness packages, and a 24-hour front desk. Free on-site parking and streaming services enhance the comfort. Dining Experience: The family-friendly restaurant serves international cuisine in a traditional and romantic ambiance. Guests can enjoy breakfast with an à la carte menu and evening entertainment, including live music and cooking classes. Prime Location: Located 18 mi from Pitalito Airport, the hotel offers scenic views of the surrounding area. Activities such as yoga, walking tours, hiking, and cycling are available, making it ideal for nature enthusiasts. Highly rated for its location and excellent service.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Masaya Hotels
Hotel chain/brand
Masaya Hotels

Property highlights

    • Top Location: Highly rated by recent guests (9.6)

    • Free parking available at the hotel


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Availability

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Room Type
Number of guests
 
1 queen bed
or
2 twin beds
1 queen bed
2 bunk beds
and
1 sofa bed
and
1 queen bed
1 twin bed
and
1 king bed
or
3 twin beds
Bedroom
1 queen bed
Living room
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Oliver
    United States United States
    The breakfast was always excellent, very good food and while dinners weren't covered in the price of the room, they were also VERY worthwhile. The location is stunning and all the staff are present and helpful.
  • Iván
    Mexico Mexico
    Amazing views, great landscape design, confortable and sustainable. Staff was well trained and very helpful
  • Kimberly
    United States United States
    The view is unbeatable! The room was very comfortable and the staff is helpful and friendly.
  • Frank
    Greece Greece
    Perfect In most all The hot water first day a bit too cold (we needed a european hot shower after our experiences) Service is tiny bit too slow when hurry As everyone in this town: tranquillo!
  • Daniel
    United States United States
    Beautiful place in great location with very friendly staff and good food (breakfast juice was always too watery though). However, there was no drinking water in the cabanas, and the hotel would not offer bottle or jug. Also in some rooms laundry...
  • Romain
    France France
    Quiet. Beautiful. Peaceful. Incredible views. Lush nature. Friendly and polite staff. Well appointed rooms. Comfortable beds. Great shower. Delicious food.
  • Julio
    United States United States
    The location was real good. Bathroom being on one floor and bedroom on another was a big inconvenience especially after getting stomach sickness
  • Sherry
    United States United States
    The view was phenomenal as we booked a stay on the riverside. Bed comfortable. Room clean. Food and drinks quite good . Staff at reception very helpful.Taxi easily procured and inexpensive. Excellent value.
  • Wing
    United States United States
    The staff are very friendly and helpful. They helped me to arrange a bus to go to Popayan. The food in the restaurant is delicious. The room are clean and spacious. The hotel can see the gorge clearly.
  • Skywardpictures
    United States United States
    The food is amazing...very reasonable...outstanding boutique location looking over Magdalena River...remote area...San Agustín...use the Pitalito airport. This location is for access to Huila

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurante #1
    • Cuisine
      International
    • Ambience
      Family-friendly • Traditional • Romantic

Amenities of Masaya Collection San Agustin
Great facilities! Review score, 9.5

Most popular amenities

  • Free parking
  • Free Wifi
  • Airport shuttle
  • Non-smoking rooms
  • Spa
  • Restaurant
  • Family rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Shower

Bedroom

  • Linens

Outdoors

  • Outdoor fireplace
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed

Pets
Pets are allowed on request. Charges may apply.

Activities

  • Bicycle rental
    Additional charge
  • Live sports events (broadcast)
  • Live music/Performance
  • Cooking class
  • Tour or class about local culture
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Walking tours
  • Evening entertainment
  • Entertainment staff
  • Horseback riding
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
  • Canoeing
    Additional chargeOff-site
  • Ping-pong
  • Pool table
  • Game room

Food & Drink

  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Special diet meals (on request)
  • Bar
  • Restaurant

Internet
Wifi is available in all areas and is free of charge.

Parking
Free public parking is available on site (reservation is needed).

  • Accessible parking

Front Desk Services

  • Invoice provided
  • Lockers
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk

Entertainment & Family Services

  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • 24-hour security

General

  • Pet bowls
  • Shared lounge/TV area
  • Designated smoking area
  • Smoke-free property
  • Packed lunches
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms

Accessibility

  • Entire unit located on ground floor

Spa

  • Yoga classes
  • Full-body massage
  • Couples' massage
  • Foot massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body treatments
  • Facial treatments
  • Beauty services
  • Open-air bath
    Additional charge
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa
    Additional charge

Languages Spoken

  • English
  • Spanish

House rules
Masaya Collection San Agustin takes special requests – add in the next step!

Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 11:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 8 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardMaestroCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Masaya Collection San Agustin of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

License number: 58848

FAQs about Masaya Collection San Agustin