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Hotel Tonchala is located in the commercial and financial area of Cucuta, just 4.3 mi from the border with Venezuela. Free WiFi is available throughout the property. Rooms feature a contemporary design and are functional decorated. They have air conditioning and are equipped with a mini-bar. The private bathrooms include a bath and a shower. Guests can relax at the sun terrace or go and explore the surroundings. The tour desk can advice on a variety of trips around the area. Tonchala´s restaurant serves breakfast, lunch and dinner. All prepared with national and international ingredients. Ventura Plaza Shopping Center is just opposite the hotel and General Santander Stadium is within a 10-minute walk.

Couples in particular like the location – they rated it 9.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top Location: Highly rated by recent guests (9.2)

    • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

    • Breakfast Info

    • American

    • Free private parking available at the hotel

    • Loyal Customers

    • There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
2 full beds
1 full bed
1 king bed
1 king bed
1 twin bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Jessica
    Colombia Colombia
    Cleanliness and the rooms. The food at breakfast was nice.
  • Ricardo
    United States United States
    Not my first time so they know me by name. Just incredible staff!
  • Garcia
    Mexico Mexico
    I liked the location. It was very convenient and the facilities were on point.
  • Yo
    United States United States
    Pool was great. they have large pool and you could order food from pool, but they have limit drink option. they only have beer from the pool. you can not order frozen drink or cocktail from the pool. Hotel location is great. you could walk to most...
  • Maria
    Venezuela Venezuela
    We liked the location. The room was clean and confortable.
  • Hector
    United States United States
    Attention to this matter and if there are correct answers to the above question 🙋
  • Juan
    United States United States
    The popular saying that it is not because of the devil but because of old is what applies to this hotel. Everything works perfectly, they are not the newest facilities or the most striking but without a doubt it has everything that no other...
  • Yo
    United States United States
    Check in and check out was quick. staff was friendly and helpful. Room was nice and big and bed was comfortable. They have many outlet for all the electric to be plug in. cleaning staff was great. they have very nice big pool. service around the...
  • Cesar
    Spain Spain
    La ubicación y las condiciones del hotel, el personal muy servicial. Buen desayuno.
  • Anny
    Colombia Colombia
    El señor del restaurante y el chico llamado Andrés que era multitasking. Muy educados y serviciales.

Hotel area info

Restaurants
1 Restaurant On Site

  • Restaurante #1
    • Cuisine
      Latin American
    • Open for
      Breakfast • Lunch
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian

Amenities of Hotel Tonchalá
Great facilities! Review score, 8.3

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Room service
  • Restaurant
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Towels/Sheets (extra fee)
  • Private bathroom
  • Free toiletries
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

View

  • City view
  • Pool view
  • Garden view
  • View

Outdoors

  • Outdoor furniture
  • Private pool
  • Patio

Kitchen

  • Dining table
  • Cleaning products
  • Refrigerator

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Nightclub/DJ
    Additional charge
  • Casino

Living Area

  • Sofa
  • Sitting area

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Bar
  • Restaurant

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Valet parking
  • Electric vehicle charging station
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Suit press
  • Ironing service
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

General

  • Grocery deliveries
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Tile/Marble floor
  • Packed lunches
  • Elevator
  • Family rooms
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Entire unit wheelchair accessible
  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Shallow end
  • Swimming pool toys
  • Pool/Beach towels
  • Pool bar

Spa

  • Kids' pool
  • Beach chairs/Loungers
  • Hot tub/Jacuzzi

Languages Spoken

  • English
  • Spanish

House rules
Hotel Tonchalá takes special requests – add in the next step!

Check-in
From 3:00 PM to 11:30 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 5:00 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardMaestroCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Tonchalá of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

License number: 15839

FAQs about Hotel Tonchalá