Get the celebrity treatment with world-class service at Four Points by Sheraton Cuenca

Four Points by Sheraton Cuenca Hotel is within the largest shopping center in the city, Mall del Río with direct access to more than 200 stores, food court and cinemas. Just a few steps from the Convention Center. 7.3km away from Mariscal La Mar airport. All rooms include a private bathroom with shower, hairdryer and free amenities. Also air conditioning, 40 ”LCD TV with cable, coffee maker, safety box, ironing board and iron. The reception and Room service is 24 hours. Access available for people with disabilities. It offers a Bussiness Center, gym on the terrace of the Hotel, swimming pool with a nice view of the city, sauna, Turkish, whirlpool. The Hotel is 2.2 km from the Tomebamba River. 2.5 km from the Pumapungo Museum, 10 minutes from the Historic Center, 5 minutes from the Mirador de Turi, 15 minutes from the Thermal Baths.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Four Points by Sheraton, GHL Hoteles
Hotel chain/brand
Four Points by Sheraton

Property highlights

    • Top location: Highly rated by recent guests (9.0)

    • Breakfast info

    • Continental, American, Buffet

    • Free private parking available at the hotel

    • Loyal customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 double beds
1 extra-large double bed
and
1 sofa bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.

Guest reviews

Categories:

Staff
9.2
Facilities
9.1
Cleanliness
9.4
Comfort
9.2
Value for money
8.7
Location
9.0
Free WiFi
8.7

Select topics to read reviews:

Guests who stayed here loved

  • Denis
    Slovenia Slovenia
    A great hotel, but a bit outside the city. For business, it is great as it is easy to get to along as it sits along the Panamericana. But it is off the touristy track. There is a nice observation point very close with a spectacular view of Cuenca.
  • Humberto
    United States United States
    I have stayed twice at this location while in Cuenca. Not disappointed, food was excellent !!
  • Maria
    Spain Spain
    I like the gym, the pool, the sauna Food was Ok, but they should take improve in backery(kind of breads and handmade cakes?
  • Rodica
    Ecuador Ecuador
    Estuvimos muy bien, cómodos y bien atendidos. Recomendado 💯
  • Marjorie
    Ecuador Ecuador
    El trato de la gente, sus habitaciones y ubicación
  • Alvaro
    Ecuador Ecuador
    En general todo estuvo muy acogedor, limpio, muy buena variedad de alimentos para el desayuno, spa de lujo.
  • Eric
    Chile Chile
    Excelente servicio, muy buenas instalaciones y con una gastronomía de lujo
  • Cadavid
    Ecuador Ecuador
    Los servicios de alimentación fueron muy buenos, así como el personal del restaurante, muy atentos. Debemos revisar la actitud de las personas de recepción, poco amables y atentas al servicio que se requiere.
  • Williams
    New Zealand New Zealand
    Everything was perfect, from the professionalism and friendliness of the staff, to the breakfasts and the hotel and its location the views from the room was all perfect. The airport shuttle service was a nice included bonus. I would definitely...
  • Carolina
    Ecuador Ecuador
    El desayuno 10/10 todo muy rico y variado, las habitaciones muy limpias y cómodas.

Hotel surroundings

Restaurants
1 restaurant on site

  • Cook's
    • Cuisine
      Local • International • Latin American
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Dairy-free

Facilities of Four Points by Sheraton Cuenca
Great facilities! Review score, 9.1

Most popular facilities

  • Indoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Non-smoking rooms
  • Restaurant
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Hairdryer

View

  • City view
  • Mountain view

Outdoors

  • Terrace

Pets
Pets are allowed. Charges may be applicable.

Activities

  • Bicycle rental

Living Area

  • Desk

Media & Technology

  • Telephone
  • TV

Food & Drink

  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Bar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

  • Parking garage
  • Accessible parking

Reception services

  • Concierge service
  • Luggage storage
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security

General

  • Shuttle service
  • Pet bowls
  • Pet basket
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Accessibility

  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible

Indoor swimming pool
Free!

  • Open all year
  • All ages welcome

Wellness

  • Fitness
  • Steam room
  • Fitness centre
  • Sauna

Languages spoken

  • English
  • Spanish

House rules
Four Points by Sheraton Cuenca takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
US$20 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
US$20 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may be applicable.
Accepted payment methods
American ExpressVisaMastercardDiners ClubDiscoverCash

The fine print
Need-to-know information for guests at this property

Please note there is a service surcharge of USD $1.68 per night per room (includes taxes).

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

FAQs about Four Points by Sheraton Cuenca