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Reliable info:
Guests say the description and photos for this property are very accurate.

Set in Los Cristianos, Hollywood Mirage - Excel Hotels & Resorts provides a terrace, bar and an all year round outdoor swimming pool. This hotel offers free shuttle service to the city center and a 24-hour front desk. International cuisine is served at the restaurant. All units are fitted with a flat-screen TV with satellite channels, oven, a coffee machine, a bath and a wardrobe. Each room is equipped with a kettle, while all rooms are equipped with a kitchen with a microwave and a toaster. The rooms at the hotel come with a seating area. A buffet breakfast is available each morning at the property. Cycling is among the activities that guests can enjoy near Hollywood Mirage - Excel Hotels & Resorts. Playa de las Americas is 1.6 mi from the accommodations, while Puerto de la Cruz is 50 mi from the property. The nearest airport is Tenerife Sur Airport, 7.5 mi from Hollywood Mirage - Excel Hotels & Resorts.

Distance in property description is calculated using © OpenStreetMap

Onahotels
Hotel chain/brand

Property highlights

    • Breakfast Info

    • Continental, Buffet


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Availability

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Accommodation Type
Number of guests
 
2 twin beds
and
1 sofa bed
2 twin beds
and
1 sofa bed
Bedroom
1 full bed
Living room
1 sofa bed
Bedroom
1 full bed
Living room
1 sofa bed
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
Living room
1 sofa bed
Bedroom 1
1 full bed
Bedroom 2
2 twin beds
Living room
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Arndis
    Iceland Iceland
    The room was clean and comfortable. The swimming pool area was nice. Supermarket right below the apartment.
  • Amanda
    Ireland Ireland
    Very spacious apartments, clean, with nice amenities, including three adult pools and one infant pool. Breakfast was great with a good variety, and the food was warm. There's also an express shop inside the complex, which is very convenient.
  • Roig
    Spain Spain
    The room was big and spaceful and nice, staff were friendly and helpful, and facilities like pool were great!
  • Harry
    United Kingdom United Kingdom
    Great vibe at the resort. Staff are friendly and helpful. Food is nice overall good standard resort definitely stay again
  • Elizabeth
    United States United States
    The property is attractive and well kept. The efficiency apartment was large and had a very nice set up. We enjoyed having a nice size balcony with a sea view. Also, it was helpful to have elevator access to our unit from the ground floor. Be sure...
  • Julieanna
    United States United States
    The staff were so so wonderful. I arrived very late in the evening / morning and the woman at the front desk was so helpful and kind, I haven't solo traveled much and they made me feel so at ease. The facilities were wonderful and so clean,...
  • Colleen
    Portugal Portugal
    Good breakfast selection but cold even at 7.30. Which was a shame. Rooms very clean. Location very good. Excellent staff cannot do enough for you.
  • Rebecca
    Canada Canada
    The resort is so beautiful, our room was the perfect size and the balcony was massive. There was entertainment at nights in the main pool area. The staff were all so nice and helpful.
  • Kristofer
    Iceland Iceland
    Pool area was great. Nice location and staff was awesome
  • William
    United Kingdom United Kingdom
    The apartment was very spacious and air conditioned. The kitchen was new and provided all equipment. Pool was quite large and plenty of sun beds around it. The walk up to the hotel each day is not ideal for those with health conditions but for...

Area info

Restaurants
1 Restaurant On Site

  • El Bistro
    • Cuisine
      International
    • Ambience
      Family-friendly

Amenities of Hollywood Mirage - Excel Hotels & Resorts
Great facilities! Review score, 8.3

Most popular amenities

  • 3 swimming pools
  • Free Wifi
  • Family rooms
  • Fitness center
  • Restaurant
  • Non-smoking rooms
  • Terrace
  • 24-hour front desk
  • Bar

Parking
No parking available.

Internet
Wifi is available in all areas and is free of charge.

Kitchen

  • Coffee machine
  • Kitchenware
  • Kitchen
  • Microwave
  • Refrigerator

Bedroom

  • Linens
  • Wardrobe or closet

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Hairdryer
  • Bathtub

Living Area

  • Dining area
  • Sofa

Media & Technology

  • Flat-screen TV
  • Telephone
  • TV

Room Amenities

  • Sofa bed

Outdoors

  • Outdoor furniture
  • Sun deck
  • Balcony
  • Terrace
  • Garden

Common Areas

  • Game room

3 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • All ages welcome
  • Heated pool
  • Pool bar
  • Beach chairs/Loungers

Pool 2 – outdoorFree!

  • Open all year
  • All ages welcome
  • Beach chairs/Loungers

Pool 3 – outdoor (kids)Free!

  • Open all year
  • Suitable for kids
  • Shallow end

Spa

  • Locker rooms
  • Fitness
  • Spa lounge/Relaxation area
  • Beach chairs/Loungers
  • Turkish/Steam Bath
    Additional charge
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Fitness center
    Additional charge
  • Sauna
    Additional charge

Food & Drink

  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Snack bar
  • Bar
  • Tea/Coffee maker

Activities

  • Live music/Performance
  • Themed dinners
    Additional charge
  • Racquetball
    Additional charge
  • Cycling
    Off-site
  • Pool table
    Additional charge
  • Golf course (within 2 miles)
    Additional charge

Transportation

  • Car rental

Front Desk Services

  • Concierge
  • Baggage storage
  • Tour desk
  • 24-hour front desk

Entertainment & Family Services

  • Baby safety gates
  • Indoor play area
  • Evening entertainment
  • Kids' club
  • Entertainment staff
  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Meeting/Banquet facilities
    Additional charge

Shops

  • Convenience store on site
  • Hair/Beauty salon

Miscellaneous

  • Air conditioning
  • Elevator
  • Family rooms
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Key card access
  • Safe
    Additional charge

Languages Spoken

  • German
  • English
  • Spanish
  • French
  • Italian

House rules
Hollywood Mirage - Excel Hotels & Resorts takes special requests – add in the next step!

Check-in
From 4:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of € 100 is required on arrival. That's about $113. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardCash
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Pets
Pets are not allowed.

The fine print
Must-know information for guests at this property

Pool towels have an additional cost.

Please note when booking 6 rooms or more, different policies and additional supplements may apply.

When booking half board or full board, please note that drinks are not included.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

This property does not accommodate bachelor(ette) or similar parties.

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

A damage deposit of € 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Hollywood Mirage - Excel Hotels & Resorts