Situated on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away. This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront. This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests. With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients. The Bar offers a relaxing space to enjoy a drink. There is also 24-hour room service available. A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast. The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Centre is next door to the hotel.

Couples particularly like the location — they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Doubletree by Hilton, Axiom Hospitality
Hotel chain/brand
Doubletree by Hilton

Property highlights

    • Top location: Highly rated by recent guests (8.2)

    • Breakfast info

    • Continental, Full English/Irish, Vegetarian, Gluten-free, Buffet

    • Parking available at the hotel

    • Loyal customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
1 large double bed
1 sofa bed
and
1 large double bed
2 single beds
2 single beds
2 single beds
2 single beds
1 large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
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Sustainability
This property has 5 third-party sustainability certifications.

  • Certified illustration
    ECOsmart
  • Certified illustration
    Green Key (FEE)
  • Certified illustration
    ISO 14001:2015 Environmental management system
    Certified by: DEKRA Certification, Inc.
  • Certified illustration
    ISO 50001:2018 Energy management systems
    Certified by: DEKRA Certification, Inc.
  • Certified illustration
    ISO 9001:2015 Quality management systems
    Certified by: DEKRA Certification, Inc.
Guest reviews

Categories:

Staff
8.8
Facilities
8.4
Cleanliness
8.7
Comfort
8.7
Value for money
8.0
Location
8.2
Free WiFi
8.4

Select topics to read reviews:

Guests who stayed here loved

  • Jeffrey
    United Kingdom United Kingdom
    The breakfast was great and the young black lady at the desk was fantastic very helpful
  • Mercedes
    United Kingdom United Kingdom
    I love staying at this hotel. It’s always very clean and presentable. Must have stayed here about 5x by now. Definitely great value for money. Would definitely recommend.
  • Letitia
    United Kingdom United Kingdom
    Loved how the staff were hospitable and friendly . The location by the river. Room was clean and I was upgraded because it was my partners birthday. Had a nice view of the city and the river. Breakfast was lovely .
  • H
    Heather
    United Kingdom United Kingdom
    The breakfast was amazing! Fresh, lots of choice, especially the honey! Wow! Beds very comfy and room very clean. Birthday message and cupcakes was very kind and welcoming 🙂. All the staff were lovely
  • Andrea
    United Kingdom United Kingdom
    Very friendly cheerful staff! The food in the bar/restaurant was delicious.
  • Kelly
    United Kingdom United Kingdom
    Room was perfect and the staff were very friendly and helpful. My daughter loved the complimentary cookies on arrival and the breakfast was delicious with a lot of options which was great.
  • Tia
    United Kingdom United Kingdom
    I requested for the room to be decorated for a birthday and they went beyond my expectations for this. Friendly staff and a very comfy bed
  • Karen
    United Kingdom United Kingdom
    It was perfect location for where we needed to be for the O2 and the rooms were very comfortable, modern hotel with everything you needed, staff very friendly and helpful and a free warm cookie to take to room. Bar area was welcoming and lovely...
  • Helen
    United Kingdom United Kingdom
    The staff were really attentive. Friendly. Really made a fuss of my daughter. I loved the little special touches you guys did. Flower on arrival for breakfast. International Wemens day. Very thoughtful
  • Stacey
    United Kingdom United Kingdom
    The staff demonstrated exceptional friendliness and provided outstanding assistance. The welcome cookies were a particular highlight, especially appreciated by my son.

Hotel surroundings

Restaurants
2 restaurants on site

  • The Salt Port Restaurant & Delicattessen
    • Cuisine
      British
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free
  • The Bidder & Co Lounge
    • Cuisine
      British
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Facilities of DoubleTree By Hilton London Excel
Great facilities! Review score, 8.4

Most popular facilities

  • Free WiFi
  • Parking on site
  • Family rooms
  • Non-smoking rooms
  • Fitness centre
  • 2 restaurants
  • Facilities for disabled guests
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Hairdryer
  • Shower

Bedroom

  • Alarm clock

Outdoors

  • Outdoor furniture
  • Terrace

Kitchen

  • Electric kettle

Pets
Pets are allowed on request. Charges may be applicable.

Activities

  • Live sport events (broadcast)

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Radio
  • Telephone
  • TV

Food & Drink

  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Public parking is possible on site (reservation is not possible) and costs £15 per day.

  • Electric vehicle charging station
  • Accessible parking

Reception services

  • Invoice provided
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
  • Laundry

Business facilities

  • Business centre
  • Meeting/banquet facilities

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safety deposit box

General

  • Pet bowls
  • Pet basket
  • Carbon monoxide detector
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Laptop safe
  • Soundproof rooms
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Wellness

  • Fitness
  • Fitness centre

Languages spoken

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Slovenian
  • Filipino

House rules
DoubleTree By Hilton London Excel takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Refundable damage deposit
A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may be applicable.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

A credit or debit card authorisation of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking is subject to availability due to limited spaces.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

FAQs about DoubleTree By Hilton London Excel