Located on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away. This 4-star hotel offers bright rooms each with free WiFi access, a 40-inch LED TV and a private shower room with complimentary toiletries. Some of the spacious suites feature balconies, with views across the waterfront. This DoubleTree By Hilton London Excel has a Fitness Room with cardio equipment, free for all guests. With superb waterfront views, The Restaurant provides modern Italian cuisine, prepared with the finest ingredients. The Bar offers a relaxing space to enjoy a drink. There is also 24-hour room service available. A hot and cold breakfast buffet serves a range of fruits, home-baked croissants, Fair Trade coffee and a traditional English breakfast. The O2 Arena and Canary Wharf are just a 10-minute train ride away. Closer by, the ExCel Exhibition Center is next door to the hotel.

Couples in particular like the location – they rated it 8.3 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Doubletree by Hilton, Axiom Hospitality
Hotel chain/brand

Property highlights

    • Top Location: Highly rated by recent guests (8.2)

    • Breakfast Info

    • Continental, Full English/Irish, Vegetarian, Gluten-free, Buffet

    • Parking available at the hotel

    • Loyal Customers

    • There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
1 queen bed
1 queen bed
1 sofa bed
and
1 queen bed
2 twin beds
2 twin beds
2 twin beds
2 twin beds
1 queen bed
1 king bed
1 king bed
1 king bed
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Sustainability
This property has 5 third-party sustainability certifications.

  • Certified illustration
    ECOsmart
  • Certified illustration
    Green Key (FEE)
  • Certified illustration
    ISO 14001:2015 Environmental management system
    Certified by: DEKRA Certification, Inc.
  • Certified illustration
    ISO 50001:2018 Energy management systems
    Certified by: DEKRA Certification, Inc.
  • Certified illustration
    ISO 9001:2015 Quality management systems
    Certified by: DEKRA Certification, Inc.
Guest reviews

Categories:

Staff
8.8
Facilities
8.4
Cleanliness
8.7
Comfort
8.7
Value for money
8.0
Location
8.2
Free Wifi
8.4

Select topics to read reviews:

Guests who stayed here loved

  • Marcus
    United Kingdom United Kingdom
    Room good, breakfast very good. All in all a good place to stay.
  • Ridhwan
    United Kingdom United Kingdom
    Everything was just perfect. From the comfort in the room, the views, the complimentary water to the shower gel. The staff were really friendly and the food was good too.
  • Juan
    United States United States
    It’s very comfortable and people is very friendly is a good value for money and the facilities are nice and modern
  • Robert
    United Kingdom United Kingdom
    Great location for what we needed, 4th year that we've stayed there. Service at the hotel was excellent as always.
  • Kennth
    United Kingdom United Kingdom
    Friendly staff who got in touch to ask how things were after booking in. Excellent Room, very clean, snacks on arrival and also available throughout the day. Breakfast was great. Price for London is extremely fair. Location is also very good and...
  • F
    Fortunate
    United States United States
    I liked the hospitality of the staff at the desk especially Navid. The courtesy and consideration of my special requests was above what I had anticipated- thank you
  • Aya
    Jordan Jordan
    It’s comfortable and clean The stuff is very nice and helpful Relatively good location
  • Nichol
    United Kingdom United Kingdom
    The staff at check in were amazing. Really helpful
  • Melanie
    United Kingdom United Kingdom
    Fabulous hotel, so clean, welcoming, the breakfast 😋
  • Ben
    United Kingdom United Kingdom
    The bed was so comfortable for me and my boyfriend

Hotel area info

Restaurants
2 Restaurants On Site

  • The Salt Port Restaurant & Delicattessen
    • Cuisine
      British
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free
  • The Bidder & Co Lounge
    • Cuisine
      British
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Amenities of DoubleTree By Hilton London Excel
Great facilities! Review score, 8.4

Most popular amenities

  • Free Wifi
  • Parking on site
  • Family rooms
  • Non-smoking rooms
  • Fitness center
  • 2 restaurants
  • Facilities for disabled guests
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Hairdryer
  • Shower

Bedroom

  • Alarm clock

Outdoors

  • Outdoor furniture
  • Terrace

Kitchen

  • Electric kettle

Pets
Pets are allowed on request. Charges may apply.

Activities

  • Live sports events (broadcast)

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Radio
  • Telephone
  • TV

Food & Drink

  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Public parking is available on site (reservation is not possible) and costs £15 per day.

  • Electric vehicle charging station
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
  • Laundry

Business Facilities

  • Business center
  • Meeting/Banquet facilities

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Safe

General

  • Pet bowls
  • Pet basket
  • Carbon monoxide detector
  • Air conditioning
  • Smoke-free property
  • Heating
  • Laptop safe
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Spa

  • Fitness
  • Fitness center

Languages Spoken

  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Slovenian
  • Filipino

House rules
DoubleTree By Hilton London Excel takes special requests – add in the next step!

Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of £50 is required on arrival. That's about $64. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 5 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash

The fine print
Must-know information for guests at this property

A credit or debit card authorization of at least GBP 50 is required upon check in at the hotel, from the person(s) staying at the hotel

If the booking is an advance purchase (non refundable booking), the actual card used to reserve and make pre-payment for the room must be presented upon arrival. If this is not possible, the charge on the original card provided will be refunded and credit card payment will be requested before room keys are issued.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Parking is subject to availability due to limited spaces.

A damage deposit of £50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about DoubleTree By Hilton London Excel