DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya
- Swimming Pool
- Free WiFi
- Bath
- Air conditioning
- 24-hour front desk
- Daily housekeeping
- Non-smoking rooms
- Safety deposit box
- Lift
- Parking on site
Get the celebrity treatment with world-class service at DoubleTree by Hilton Surabaya
<h2>Elegant Accommodations</h2> DoubleTree by Hilton Surabaya in Surabaya offers luxurious rooms with air-conditioning, free WiFi, and modern amenities. Each room includes a work desk, flat-screen TV, and private bathroom with free toiletries. <h2>Exceptional Facilities</h2> Guests can enjoy a sauna, fitness centre, terrace, and a year-round outdoor swimming pool. Additional facilities include a kids' pool, children's playground, and free bicycles for exploring the city. <h2>Dining Experience</h2> The family-friendly restaurant serves Chinese, Dutch, Indonesian, local, Asian, and international cuisines. Breakfast options include continental, American, buffet, full English/Irish, vegan, halal, and Asian. <h2>Prime Location</h2> Located 17 km from Juanda International Airport, the hotel is near attractions such as Sharp Bamboo Monument (2 km) and Pasar Turi Train Station (16-minute walk). Guests appreciate the attentive staff and excellent service.
Couples particularly like the location — they rated it 9.4 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Outdoor swimming pool
- Free WiFi
- Airport shuttle
- Family rooms
- Private parking
- Non-smoking rooms
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
SustainabilityThis property has 3 third-party sustainability certifications.
ISO 14001:2015 Environmental management systemCertified by: DEKRA Certification, Inc.- ISO 50001:2018 Energy management systemsCertified by: DEKRA Certification, Inc.
- ISO 9001:2015 Quality management systemsCertified by: DEKRA Certification, Inc.
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Guests who stayed here loved
Wee
Singapore“The location was central with easy access to shopping centers and eateries. The manager Adi was friendly, approachable and helpful in meeting the needs of the guests such as helping us get transport to the nearby shopping malls. The Makan Kitchen...”
Kym
Australia“Very pleasant environment with friendly and efficient staff. Great food and facilities. An excellent and well equipped gym”- Nisha
Malaysia“Everything was great. Location. Cleanliness. Service. Food. Welcome drink was a 100.” 
Nur Singapore“splendid spread of breakfast. Comfortable beds and very friendly staff”- Khairul Singapore“The swimming pool The pillows The TV Channel The housekeeper The front desk service The security guard service play important roles at Double Tree by Hilton, they did a great job, without fail to check every vehicles, be it clear weather or...”
Iliyana
Maldives“I like everything. The hotel Is very nice, quiet and safe for the guests. Room is comfortable. The breakfast was very good. Staff is helpful and kind.”
Maryanni Singapore“Good spread of breakfast with local delights. Friendly and helpful staffs. Situated along the food street Tunjugan.”- Nina Australia“Rooms were lovely, the buffet breakfast, lunch and dinner were amazing and the pool was awesome. Staff were fantastic and thoughtful.”
Elly
Indonesia“It offers quiet place and relaxing. We do enjoy the breakfast experience. Hope they will keep up the great service.”- Parasuraman Malaysia“The staff were very friendly especially at the breakfast restaurant. Breakfast was excellent”
Hotel surroundings
Restaurants3 restaurants on site
- Makan Kitchen
- CuisineChinese • Dutch • Indonesian • International
- Open forBreakfast • Brunch • Lunch • Dinner
- AmbianceFamily friendly • Traditional
- Dietary optionsHalal • Vegetarian • Gluten-free
- The Koffee Deli & More
- CuisineLocal • Asian • International
- Open forBrunch • Lunch • Dinner • High tea • Cocktail hour
- AmbianceModern
- Dietary optionsHalal • Vegetarian
- Cloud 22 Rooftop Bar
- CuisineLocal • International
- Open forDinner • Cocktail hour
Facilities of DoubleTree by Hilton SurabayaGreat facilities! Review score, 9.1
Most popular facilities
- Outdoor swimming pool
- Free WiFi
- Airport shuttle
- Family rooms
- Private parking
- Non-smoking rooms
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
Bathroom
- Bath or shower
- Slippers
- Free toiletries
- Bathrobe
- Hairdryer
Bedroom
- Alarm clock
Outdoors
- Outdoor furniture
- Terrace
Activities
- Bicycle rental
- Cooking classAdditional charge
- Kids' club
- Nightclub/DJAdditional charge
- Children's playground
Living Area
- Seating Area
- Desk
Media & Technology
- Flat-screen TV
- Video
- Radio
- Telephone
- TV
Food & Drink
- Coffee house on site
- FruitsAdditional charge
- Wine/champagneAdditional charge
- Kid mealsAdditional charge
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Tea/Coffee maker
InternetWiFi is available in all areas and is free of charge.
ParkingPrivate parking is possible on site (reservation is not needed) and charges may be applicable.
- Valet parking
- Parking garage
Reception services
- Private check-in/check-out
- Concierge service
- ATM/cash machine on site
- Tour desk
- Express check-in/check-out
- 24-hour front desk
Cleaning services
- Daily housekeeping
- Ironing serviceAdditional charge
- Dry cleaningAdditional charge
- LaundryAdditional charge
Business facilities
- Fax/photocopyingAdditional charge
- Business centre
- Meeting/banquet facilitiesAdditional charge
Safety & security
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key access
- 24-hour security
- Safety deposit box
General
- Shuttle serviceAdditional charge
- Shared lounge/TV area
- Designated smoking area
- Air conditioning
- Non-smoking throughout
- Wake-up service
- Car hire
- Soundproof rooms
- Lift
- Heating
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Airport shuttleAdditional charge
- Non-smoking rooms
- Room service
Accessibility
- Auditory guidance
- Visual aids: Tactile signs
- Visual aids: Braille
- Emergency cord in bathroom
- Lower bathroom sink
- Higher level toilet
- Toilet with grab rails
- Wheelchair accessible
Outdoor swimming poolFree!
- Open all year
- All ages welcome
- Shallow end
- Pool/beach towels
- Sun loungers or beach chairs
Wellness
- Kids' pool
- Fitness
- Sun loungers or beach chairs
- Fitness centre
- Sauna
Languages spoken
- Mandarin
- English
- Indonesian
House rulesDoubleTree by Hilton Surabaya takes special requests - add in the next step!
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
The fine printNeed-to-know information for guests at this property
Dear Valued Guest,
We are glad to have you and thank you for staying with us.
Kindly be informed that Surabaya City Council will hold a street carnaval along Tunjungan Street which is dubbed as “Karnaval Nang Tunjungan.” The event is held on Sunday, October 30, 2022 from 2pm to 9pm. The event is open for public, you are welcome to join the event.
In conjunction with the event, Tunjungan Street will be temporarily closed for vehicle access from 00.01 am until 11.59pm on 30 October 2022.
Hotel guests will still be able to travel in and out through Jalan Gemblongan (coming to hotel) and from Jalan Tunjungan turns to Jalan Genteng Kali (for going out of hotel). Do expect heavier traffic along the way and please make ample time to travel during this event. Should you need any assistance, our security team is happy to help you on your way to or from the hotel.
Should you have any concerns or inquiries, please do not hesitate to let us know by dialling GSM mobile at +62 811 3200 5302, and we will be more than happy to assist you.
Thank you and we wish you a pleasant stay!
