Located in Surabaya, 11 km from Pasar Turi Train Station Surabaya, Four Points by Sheraton Surabaya, Pakuwon Indah provides accommodation with an outdoor swimming pool, free private parking, a fitness centre and a restaurant. This 4-star hotel offers a business centre and a concierge service. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a desk, a kettle, a safety deposit box, a flat-screen TV and a private bathroom with a bidet. Guest rooms include a wardrobe. A buffet, Full English/Irish or American breakfast is available at the property. Sharp Bamboo Monument is 11 km from Four Points by Sheraton Surabaya, Pakuwon Indah, while Submarine Monument is 12 km away. Juanda International Airport is 21 km from the property.

Couples particularly like the location — they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Four Points by Sheraton
Hotel chain/brand
Four Points by Sheraton

Property highlights

Top location: Highly rated by recent guests (9.6)

Breakfast info

Full English/Irish, Vegetarian, Gluten-free, Asian, American, Buffet

FREE private parking!


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
Bedroom
1 large double bed
Living room
1 sofa bed
2 single beds
Bedroom
1 extra-large double bed
Living room
1 sofa bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
9.8
Facilities
9.5
Cleanliness
9.5
Comfort
9.6
Value for money
9.1
Location
9.6
Free WiFi
8.9
High score for Surabaya

Select topics to read reviews:

Guests who stayed here loved

  • Norafendi
    Singapore Singapore
    The stay was exceptional. The staff in Djaman Doloe are all well trained and service orientated. The rooms were lovely aside from the leaking vanity top sink and shower room tiles grouting unscrub which makes it look unhygienic.
  • Elaine
    Singapore Singapore
    Location is great, connecting to Pakuwon Mall makes shopping easier. Love the breakfast, particularly Indonesian foods, fresh juices, traditional healthy Jamu, etc. the staffs are all very friendly and helpful.
  • Guoyan
    Germany Germany
    I want to point out the nice friendly service of the reception staff- Mr. Dika . The room is very clean and comfortable
  • Agamemnon
    Australia Australia
    Hotel was very central and part of the shopping centre.
  • Ivan
    Italy Italy
    Room and breakfast were perfect. The position is very good, upon Pakuwon Mall which has supermarket, restaurants, shops and facilities. The stuff fulfilled all my requests. Recommended
  • Daniel
    Singapore Singapore
    The staff made all the difference here. Great service all around - from the front desk, to the chef and breakfast service staff, to the cleaning staff.
  • Irene
    Singapore Singapore
    Clean and spacious room with a wide variety of breakfast selection. Staffs are extremely helpful and friendly.
  • Irene
    Singapore Singapore
    Very nice hotel, filled with polite staffs. Complimentary snacks placed as we waited for my rm keys
  • Nicolas
    France France
    Staff is very helpful and always smiling which is important
  • David
    Hungary Hungary
    Direct connection to a grand shopping mall. Nice bar, swimming pool. Rich and diverse breakfast.

Hotel surroundings

Restaurants
1 restaurant on site

  • Djaman Doeloe
    • Cuisine
      Indonesian
    • Open for
      Breakfast • Dinner
    • Ambiance
      Modern
    • Dietary options
      Halal • Vegan • Gluten-free • Dairy-free

Facilities of Four Points by Sheraton Surabaya, Pakuwon Indah
Great facilities! Review score, 9.5

Most popular facilities

  • 2 swimming pools
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Fitness centre
  • Room service
  • Restaurant
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

View

  • City view
  • View

Outdoors

  • BBQ facilities
    Additional charge

Kitchen

  • Tumble dryer
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Activities

  • Live music/performance
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Golf course (within 3 km)
    Additional charge

Living Area

  • Desk

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV

Food & Drink

  • Fruits
    Additional charge
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible at a location nearby (reservation is not needed).

  • Valet parking
  • Accessible parking

Reception services

  • Invoice provided
  • Concierge service
  • Luggage storage
  • Express check-in/check-out
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

General

  • Designated smoking area
  • Air conditioning
  • Allergy-free room
  • Wake-up service
  • Heating
  • Packed lunches
  • Carpeted
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Iron
  • Wake up service/Alarm clock
  • Room service

Accessibility

  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

2 swimming pools

Pool 1 - outdoorFree!

  • Open all year
  • Adults only
  • Pool with view
  • Shallow end
  • Swimming pool toys
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Pool 2 - outdoor (kids)Free!

  • Open all year
  • Suitable for kids
  • Shallow end
  • Swimming pool toys
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Wellness

  • Kids' pool
  • Fitness
  • Fitness centre

Languages spoken

  • Mandarin
  • English
  • Indonesian

House rules
Four Points by Sheraton Surabaya, Pakuwon Indah takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Rp 726,000 per child, per night
Cot upon request
Free
3+ years
Extra bed upon request
Rp 726,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 2 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardJCBDiscoverCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Four Points by Sheraton Surabaya, Pakuwon Indah in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Four Points by Sheraton Surabaya, Pakuwon Indah