Reliable info:
Guests say the description and photos for this property are accurate.

Featuring city views, Oakwood Hotel & Residence Surabaya in Surabaya provides accommodations, an infinity pool, a fitness center, an indoor pool, and a bar. This 5-star condo hotel offers a 24-hour front desk and an elevator. The condo hotel also features free Wifi, free private parking, and facilities for disabled guests. The condo hotel will provide guests with air-conditioned units with a desk, a coffee machine, a safety deposit box, a flat-screen TV, and a private bathroom with a shower. Every room is fitted with a kettle, while certain rooms have a fully equipped kitchen with a dishwasher, an oven, and a microwave. At the condo hotel, every unit is fitted with bed linen and towels. Buffet and continental breakfast options with warm dishes, local specialities, and fresh pastries are available. Guests are welcome to eat at the on-site family-friendly restaurant, which is open for dinner, lunch, cocktails, and high tea. A car rental service is available at the condo hotel. Submarine Monument is 3.2 miles from Oakwood Hotel & Residence Surabaya, while Gubeng Train Station is 3.3 miles from the property. Juanda International Airport is 8.1 miles away.

Couples in particular like the location – they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oakwood
Hotel chain/brand
Oakwood

Property highlights

Top Location: Highly rated by recent guests (8.6)

Breakfast Info

Continental, Asian, American, Buffet

Free Private Parking Available On Site


Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
2 twin beds
2 twin beds
2 twin beds
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
2 twin beds
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
9.2
Facilities
8.6
Cleanliness
8.8
Comfort
8.9
Value for money
8.6
Location
8.6
Free Wifi
7.6
High score for Surabaya

Select topics to read reviews:

Guests who stayed here loved

  • Arsy
    Indonesia Indonesia
    the size of the room, the location, the amenities, front staff and cleaning service
  • Mathilde
    France France
    Everything was good. Perfect staff, room and food.
  • Richard
    Canada Canada
    Large modern comfortable room…kitchen facilities were very good..Property location was also good …high rise view was very impressive
  • Tavario
    United States United States
    Nice and clean property. Nice restaurants at the bottom
  • Jayadi
    Indonesia Indonesia
    staff hospitality were excellent. all staff that i met, was greeting me politely and nicely. i had trouble with electric stove in my 2nd night, and they moved me to other room with working stove. been staying here since 2019 when i visit...
  • Mahyudanil
    Indonesia Indonesia
    Exceptional room facility with espresso coffee maker, electric stove, dice washing machine, big refrigerator, ironing, and luxurious washing machine
  • Weera
    Thailand Thailand
    luxury room equipped with all necessary thing like my home.
  • Keepyercool
    Macau Macau
    Rooms are very large and quite high-spec, reflecting a major up-front investment when the hotel was built maybe around 10 years ago. Huge amount of drawer, cupboard and desk space. All staff, from the main entrance, to the car park, Front Desk and...
  • Shay
    Singapore Singapore
    Location was good, 5mins walk to three big malls. Nice and well decor rooms.indoor swimming was a plus point. Staff was polite from Concierge to front desk.
  • Siane
    Australia Australia
    Nothing in particular, but overall experience, quiet pleasant.

Area info

Restaurants
2 Restaurants On Site

  • Spice Restaurant
    • Cuisine
      American • Asian • International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Halal
  • Deckside
    • Cuisine
      American • Indonesian • Asian
    • Open for
      Lunch • Dinner • High tea • Cocktail hour
    • Ambience
      Modern
    • Dietary options
      Halal

Amenities of Oakwood Hotel & Residence Surabaya
Great facilities! Review score, 8.6

Most popular amenities

  • Indoor swimming pool
  • Free Wifi
  • Family rooms
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Room service
  • 2 restaurants
  • Bar

Parking
Free private parking is available on site (reservation is needed).

  • Valet parking

Internet
Wifi is available in all areas and is free of charge.

Kitchen

  • Dining table
  • Coffee machine
  • Electric kettle

Bedroom

  • Linens
  • Wardrobe or closet
  • Alarm clock

Bathroom

  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Living Area

  • Dining area
  • Sofa
  • Desk

Media & Technology

  • Flat-screen TV
  • Laptop safe
  • Cable channels
  • Telephone
  • TV

Room Amenities

  • Socket near the bed
  • Clothes rack
  • Tile/Marble floor
  • Iron

Accessibility

  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

Indoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers

Spa

  • Fitness
  • Beach chairs/Loungers
  • Fitness center

Food & Drink

  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Kids' meals
  • Bar
  • Room service
  • Tea/Coffee maker

Activities

  • Happy hour
    Additional charge

Services & Extras

  • Wake-up service
  • Wake-up service/Alarm clock

Outdoor & View

  • City view

Building Characteristics

  • Private apartment in building

Transportation

  • Shuttle service
    Additional charge
  • Car rental

Front Desk Services

  • Concierge
  • Baggage storage
  • 24-hour front desk

Cleaning Services

  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Meeting/Banquet facilities
    Additional charge

Miscellaneous

  • Wheelchair accessible
  • Air conditioning
  • Smoke-free property
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safe

Languages Spoken

  • English
  • Indonesian

House rules
Oakwood Hotel & Residence Surabaya takes special requests – add in the next step!

Check-in
From 2:00 PM
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Refundable damage deposit
A damage deposit of Rp 500,000 is required on arrival. That's about $30. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.
Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
12+ years
Extra bed upon request
Rp 500,000 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction
There's no age requirement for check-in
Accepted payment methods
American ExpressVisaMastercardCash
Smoking
Smoking is not allowed.
Quiet hours
Guests need be quiet between 9:00 PM and 7:00 AM.
Pets
Pets are not allowed.

The fine print
Must-know information for guests at this property

Quiet hours are between 21:00:00 and 07:00:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of Rp 500,000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full, in cash, subject to an inspection of the property.

FAQs about Oakwood Hotel & Residence Surabaya