In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Requests box when booking.

A free shuttle between Arima Onsen Station and the property is available upon request. Please call the property directly upon arrival at Arima Onsen Station. Contact details can be found on the booking confirmation email.

Please note that different rates are applicable to children 3-6 years and 7-12. Please contact the property for more details. Guests should notify the property their preference of child meal or same meal as adult.

Guests are asked to make a reservation in advance if they wish to have dinner at the in-house restaurant.

Please note that the restaurant is expected to be crowded on days before holidays and other busy days, and the accommodation may not be able to seat guests at their preferred table.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Arima Grand Hotel您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

住宿可能不允许有纹身的客人进入公共浴池区或其他类似设施，以免纹身对其他客人造成影响。

客人如需用晚餐，必须在19:00:00之前办理入住。在规定时间后到店的客人无法享用晚餐，且相关费用不予退还。