Please note that the property offers breakfast buffets. Depending on the circumstances, the property may serve a set breakfast meal alternatively.

The free shuttle is available to/from JR Sapporo Train Station at regular times. The shuttles are available on a first-come, first-served basis. Please contact the property for departure times.

Notice of power outage work (daytime) and request for cooperation

Please note that we will carry out inspection work according to the following points due to maintenance and inspection work,

[Work date] November 14, 2022 (Monday)

[Power outage time] From 11:30 a.m. to 3:00 p.m.

[Details of power outage] All electrical connections in the guest room cannot be used. *Customers using electrical products (computers, etc.) are asked to unplug them from the outlet during the above hours. The temperature in the room cannot be adjusted. Hot water supply facility cannot be used. (There is no hot water)

[Elevator suspension] *Operating hours are subject to change depending on the situation.

・It cannot be used from around 11:30 am to around 11:40 am.

・Cannot be used from 12:30pm to 3:00pm.

*Commercial elevators are available from around 2:30pm to around 3:00pm, so please inquire at the front desk.

[Information on other service systems]

・Pay broadcasting will end around 11:00 am. (It will be broadcast normally from around 15:00 pm)

・Vending machines and ice machines cannot be used from 11:30 a.m. to 3:00 p.m.

・Tower parking cannot be used from 12:30 am to 2:30 pm. *Customers planning to depart during the above times are kindly requested to use the outside parking space.

・You can use the room phone as usual.

Please note that restaurant Lavre and Japanese restaurant Karamatsu will be closed for lunch from 11:30 a.m. to 3:00 p.m.

예상 도착 시간을 Sapporo Excel Hotel Tokyu에 미리 알려주세요. 예약 시 별도 요청란에 기재하거나 예약 확인서에 기재된 숙소 연락처로 직접 연락하셔도 됩니다.