Experience world-class service at Tensui Saryo

Some guest rooms come with a private open-air hot springs bath, where guests can relax while enjoying the view of Hakone's mountains. Each air-conditioned room is fitted with a LCD TV, safety box and refrigerator. slippers and free toiletries are provided by the accommodation. The on-site restaurant serves traditional Japanese cuisine with fresh seasonal ingredients. Hakone Gora Park is 500 metres from Tensui Saryo, while Hakone Open-Air Museum is 900 metres away. The nearest airport is Tokyo Haneda International Airport, 74 km from the property.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Relo Hotels&Resorts
Hotel chain/brand

Property highlights

    • Top location: Highly rated by recent guests (9.1)

    • Open-air bath, ​Public Bath, ​Hot spring bath


Availability

Select dates to see this property's availability and prices

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Guest reviews

Categories:

Staff
9.1
Facilities
8.9
Cleanliness
9.1
Comfort
9.1
Value for money
8.0
Location
9.1
Free WiFi
8.4

Select topics to read reviews:

Guests who stayed here loved

  • Liew
    Singapore Singapore
    I like how spacious the room was, you get to choose a cute yukata to wear as well. The staff were very friendly as well so if you need help they are there to help you.
  • Prashant
    India India
    Excellent property and facilities. Staff is out of the world.
  • Rob
    Australia Australia
    The vibe was amazing And the foot sauna bar was a great experience
  • Alexandra
    Australia Australia
    Very luxurious! Loved the welcome drinks/snacks upon arrival to enjoy the footbath at the bar. We enjoyed dressing up in the kimonos and enjoying the facilities. Only confusing thing was the translation describing the "bedrock bath", which was...
  • Olivia
    Canada Canada
    Staff was very kind and room was comfortable with a variety of amenities/toiletries provided.
  • Quyen
    United Kingdom United Kingdom
    The room was very spacious and well decorated. The private onsen on the balcony was dreamy - I was there on a rainy day so couldn't see the view, but imagine it would have been spectacular if it were a clear day. The other onsens were also lovely...
  • James
    United Kingdom United Kingdom
    Room was stunning, beutiful view of the mountain, even when cloudy. The in room onsen was unbelievable, amazing experience. Food was delicious, however if you don’t like fish, I recommend ordering vegetarian.
  • Lan
    United Kingdom United Kingdom
    The onsen was very lovely and the breakfast was really nice. The foot spa near the entrance was also really nice.
  • Julie
    United Kingdom United Kingdom
    Boutique hotel with onsen & many rooms with private onsen. Nice extras - snacks, drinks etc in the bar and well stocked mini fridge, coffee/tea etc. Well located in Gora.
  • Maria
    Spain Spain
    Beautiful japanese traditional room, with futons, charming big room, comfortable and enjoyable. Public onsen amazing, we loved. Beautiful, comfortable and clean place, to repeat

Host Information

Company review score: 8.5Based on 12,558 reviews from 41 properties
41 managed properties

Property information

Located in Gora, Hakone, surrounded by the magnificent nature of the four seasons, this hot spring inn has a total of 34 rooms, and is based on the concept of "playing with the beauty of Japan." As soon as you open the door, you will be greeted by the footbath cafe and bar [Matsuyoi]. The luxurious setting that only a long-established inn can offer will invite you into an extraordinary space. The open-air bath, where 100% hot spring water is poured directly from the source, shines emerald green during the day and turns milky white at night. In the free private bath, you can look up at the night sky and enjoy the sparkling stars. All detached rooms have an open-air bath at Kiga Onsen. Enjoy a relaxing time with a spectacular view of Mt. Daimonji in Hakone. For the food, we will prepare a kaiseki dish that can be enjoyed with all five senses, along with Japanese hospitality. For vegetarian/vegan options, please contact the hotel at least three days in advance. If you wish to accommodate, please let us know through the message function on this website when making your reservation.

Neighbourhood information

It is about a 3-minute walk from Gora Station. It is about a 10-minute walk to Gora Park. It is one stop to the Hakone Open-Air Museum. It takes about 17 minutes to get to Owakudani by cable car and ropeway. In addition, Gora Station is where you can take the "Sightseeing Bus" that takes you around the main tourist spots of Hakone, making it the perfect location for exploring all of Hakone.

Languages spoken

English,Japanese

Property surroundings

Facilities of Tensui Saryo
Great facilities! Review score, 8.9

Most popular facilities

  • Non-smoking rooms
  • Hot spring bath
  • Free WiFi
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen

Kitchen

  • Coffee machine
  • Electric kettle
  • Refrigerator

Media & Technology

  • Flat-screen TV
  • TV

Food & Drink

  • Kid meals
    Additional charge
  • Bar
  • Tea/Coffee maker

Internet
WiFi is available in some rooms and is free of charge.

Parking
No parking available.

Services

  • Daily housekeeping
  • Vending machine (drinks)
  • Luggage storage

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • Safety deposit box

General

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Lift
  • Non-smoking rooms

Wellness

  • Full body massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Foot bath
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Sauna

Languages spoken

  • English
  • Japanese

House rules
Tensui Saryo takes special requests - add in the next step!

Check-in
From 15:00 to 22:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 06:00 to 10:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Curfew
Entry to the property will be closed between the hours of 22:00 and 06:00
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
American ExpressVisaMastercardDiners ClubJCBDiscoverNICOSUnionPay credit card Cash is not accepted
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests must be quiet between 22:00 and 09:00.

The fine print
Need-to-know information for guests at this property

Guests with dinner-inclusive plans must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, your booking may be cancelled, and no refund will be given.

Please inform the property 3 days in advance if guests have any food allergies or dietary needs. Certain requests are subject to availability and additional charges may apply. Please contact the property for more details.

Guests without a meal plan who want to eat breakfast at the property must make a reservation by 16:00 the day of for dinner, and 21:00 the day of for breakfast next day.

Please be advised that there is no restaurant around the property. Please book a meal-inclusive plan if you wish to eat at the property.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Tensui Saryo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

An accommodation tax per person per night is not included in the price and needs to be paid at the property.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 22:00:00 and 09:00:00.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

FAQs about Tensui Saryo