Some guest rooms come with a private open-air hot springs bath, where guests can relax while enjoying the view of Hakone's mountains. Each air-conditioned room is fitted with a LCD TV, safety box and refrigerator. slippers and free toiletries are provided by the accommodations. The on-site restaurant serves traditional Japanese cuisine with fresh seasonal ingredients. Hakone Gora Park is 1640 feet from Tensui Saryo, while Hakone Open-Air Museum is 2953 feet away. The nearest airport is Tokyo Haneda International Airport, 46 mi from the property.

Couples in particular like the location – they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Relo Hotels&Resorts
Hotel chain/brand

Property highlights

    • Top Location: Highly rated by recent guests (9.1)

    • Open-air bath, ​Public Bath, ​Hot spring bath


Availability

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Guest reviews

Categories:

Staff
9.1
Facilities
8.9
Cleanliness
9.1
Comfort
9.1
Value for money
8.0
Location
9.1
Free Wifi
8.4

Select topics to read reviews:

Guests who stayed here loved

  • Josh
    United States United States
    The design elements of the entire hotel are beautiful. The service is excellent as is the food.
  • Hratchkrikorian
    United States United States
    Very difficult to find restaurants close by for dinner if you don’t want to eat at the hotel, it’s not the Onsen experience we were hoping for
  • He
    Canada Canada
    2 mins from Gora station! It’s a well maintained property with friendly staff. We enjoyed the welcome drink and the welcome snacks!
  • Isabell
    United States United States
    Located incredibly close to the Gora train station. Rooms were so clean and well done, all the facilities were beautiful.
  • Christopher
    United States United States
    It was unique and beautiful. You could tell thought and attention went into each detail.
  • David
    United States United States
    Extremely clean, great service when checking in. Place is beautiful, including the bar lounge and dining area.
  • Ksenia
    Canada Canada
    I stayed in Japanese Style Room with Open-Air Bath - the room was very spacious. The view from the private balcony with onsen was great, facing the mountain. The breakfast and dinner were exceptional and are highly recommended to try. There is a...
  • Gerhart
    United States United States
    Everything! Tensui Saryo was the more beautiful upscale ryokan experience. From the attentive staff to the luxurious amenities, we can’t find a single bad thing to point out.
  • Alexandra
    United States United States
    Location was great. Facilities were great. Traditional room was very nice and we really liked the experience
  • J
    Jace
    United States United States
    The room was gorgeous and very spacious. Me and my significant other really enjoyed the private onsen on our balcony. We were also blown away with the breakfast, it was delicious and it was just waiting for us when we got there.

Host Info

Company review score: 8.5Based on 12,556 reviews from 41 properties
41 managed properties

Property info

Located in Gora, Hakone, surrounded by the magnificent nature of the four seasons, this hot spring inn has a total of 34 rooms, and is based on the concept of "playing with the beauty of Japan." As soon as you open the door, you will be greeted by the footbath cafe and bar [Matsuyoi]. The luxurious setting that only a long-established inn can offer will invite you into an extraordinary space. The open-air bath, where 100% hot spring water is poured directly from the source, shines emerald green during the day and turns milky white at night. In the free private bath, you can look up at the night sky and enjoy the sparkling stars. All detached rooms have an open-air bath at Kiga Onsen. Enjoy a relaxing time with a spectacular view of Mt. Daimonji in Hakone. For the food, we will prepare a kaiseki dish that can be enjoyed with all five senses, along with Japanese hospitality. For vegetarian/vegan options, please contact the hotel at least three days in advance. If you wish to accommodate, please let us know through the message function on this website when making your reservation.

Neighborhood info

It is about a 3-minute walk from Gora Station. It is about a 10-minute walk to Gora Park. It is one stop to the Hakone Open-Air Museum. It takes about 17 minutes to get to Owakudani by cable car and ropeway. In addition, Gora Station is where you can take the "Sightseeing Bus" that takes you around the main tourist spots of Hakone, making it the perfect location for exploring all of Hakone.

Languages Spoken

English,Japanese

Area info

Amenities of Tensui Saryo
Great facilities! Review score, 8.9

Most popular amenities

  • Non-smoking rooms
  • Hot spring bath
  • Free Wifi
  • Tea/Coffee Maker in All Rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens

Kitchen

  • Coffee machine
  • Electric kettle
  • Refrigerator

Media & Technology

  • Flat-screen TV
  • TV

Food & Drink

  • Kids' meals
    Additional charge
  • Bar
  • Tea/Coffee maker

Internet
Wifi is available in some rooms and is free of charge.

Parking
No parking available.

Services

  • Daily housekeeping
  • Vending machine (drinks)
  • Baggage storage

Front Desk Services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key access
  • Safe

General

  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Non-smoking rooms

Spa

  • Full-body massage
  • Head massage
  • Foot massage
  • Neck massage
  • Back massage
  • Foot bath
  • Body treatments
  • Facial treatments
  • Beauty services
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Sauna

Languages Spoken

  • English
  • Japanese

House rules
Tensui Saryo takes special requests – add in the next step!

Check-in
From 3:00 PM to 10:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 6:00 AM to 10:00 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Curfew
The entrance to the property is closed between 22:00 and 06:00
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction
There's no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Cards accepted at this property
American ExpressVisaMastercardDiners ClubJCBDiscoverNICOSUnionPay credit card Cash is not accepted
Smoking
Smoking is not allowed.
Parties
Parties/events are not allowed
Quiet hours
Guests need be quiet between 10:00 PM and 9:00 AM.

The fine print
Must-know information for guests at this property

Guests with dinner-inclusive plans must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, your booking may be canceled, and no refund will be given.

Please inform the property 3 days in advance if guests have any food allergies or dietary needs. Certain requests are subject to availability and additional charges may apply. Please contact the property for more details.

Guests without a meal plan who want to eat breakfast at the property must make a reservation by 16:00 the day of for dinner, and 21:00 the day of for breakfast next day.

Please be advised that there is no restaurant around the property. Please book a meal-inclusive plan if you wish to eat at the property.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Tensui Saryo of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

An accommodation tax per person, per night is not included in the price and must be paid at the property.

This property does not accommodate bachelor(ette) or similar parties.

Quiet hours are between 22:00:00 and 09:00:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes.

FAQs about Tensui Saryo