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About this property

Elegant Accommodation: Los Arcos Hotel - TULUM in Tulum offers a 5-star experience with a garden, terrace, and a year-round outdoor swimming pool. Guests enjoy free WiFi throughout the property, ensuring connectivity during their stay. Comfortable Amenities: The hotel features air-conditioning, private bathrooms with free toiletries, and pool views. Additional amenities include a public bath, 24-hour front desk, concierge service, and free private parking. Prime Location: Located less than 1 km from Tulum Bus Station and 38 km from Tulum International Airport, the hotel is close to attractions such as Tulum Archeological Site (4 km) and Parque Nacional Tulum (4 km). Guests appreciate the attentive staff and excellent service support.

Couples particularly like the location — they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top location: Highly rated by recent guests (8.5)

    • FREE private parking!


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 double beds
1 extra-large double bed
1 double bed
and
1 extra-large double bed
1 single bed
and
1 extra-large double bed
and
1 sofa bed
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Guest reviews

Categories:

Staff
8.5
Facilities
7.9
Cleanliness
8.3
Comfort
8.2
Value for money
8.3
Location
8.5
Free WiFi
7.8

Select topics to read reviews:

Guests who stayed here loved

  • Fabio
    Italy Italy
    The staff were friendly and helpful. The inner court full of plants was cool, and the bed was very comfortable. Also, the towels were quite high-level, very clean and smelling fresh. Location is pretty center in the hearth of Tulum, which means a...
  • Shirley
    United Kingdom United Kingdom
    Very friendly ( as a solo traveller this is really,appreciated) helpful staff, great location
  • Oliver
    United Kingdom United Kingdom
    For the price it was everything you need; cold, clean and in a great location to both the bars and restaurants, as well as the ADO bus station.
  • Patrycja
    Poland Poland
    Great value for money, amazing central location, clean and comfortable. Great shower, lovely swimming pool area. We were welcomed by a hotel cat on our arrival. Parking space right at the entrance. It's far away from the street noise, but you can...
  • Dan
    United Kingdom United Kingdom
    Cool stylish little boutique hotel (although from the outside it doesn’t look it and is easily missed!), 5-10 mins walk from the main drag of Tulum and 10-15 mins walk to a large supermarket. Macarena was a great hostess, the free breakfast...
  • Mika
    United Arab Emirates United Arab Emirates
    Very nice and helpfull staff, great to have breakfast, very clean place. Recommended for sure.
  • Tereza
    Czech Republic Czech Republic
    The staff was very nice. It is good value for the money.
  • András
    Hungary Hungary
    Stayed here for only one night but had an excellent experience: - clean and modern room with a very comfy bed - hospitable and friendly staff - a light but decent breakfast - they can store your luggage for a while after checking out if needed -...
  • Maiwenn
    France France
    Very well located, beautiful patio and nice and clean pool. The room was spacious and clean and the breakfast was amazing! It was home cooked and varied every morning.
  • William
    New Zealand New Zealand
    On most days the breakfast was very good. The room was very large and we appreciated the space. The staff worked very hard and were always helpful. Great to have a fridge and microwave.

Hotel surroundings

Facilities of Los Arcos Hotel - TULUM

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Facilities for disabled guests
  • Air conditioning
  • Daily housekeeping

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower

Bedroom

  • Linen

View

  • Pool view

Outdoors

  • Patio
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed

Activities

  • Bicycle rental
    Additional charge

Media & Technology

  • Flat-screen TV

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible at a location nearby (reservation is not needed).

  • Street parking
  • Accessible parking

Services

  • Daily housekeeping
  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Security alarm
  • Key access
  • 24-hour security

General

  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Fan
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Accessibility

  • Wheelchair accessible

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/beach towels

Wellness

  • Kids' pool
  • Sun loungers or beach chairs
  • Public Bath

Languages spoken

  • English
  • Spanish

House rules
Los Arcos Hotel - TULUM takes special requests - add in the next step!

Check-in
From 15:00 to 00:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 11:00 to 11:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Los Arcos Hotel - TULUM in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Los Arcos Hotel - TULUM