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About this property

Elegant Accommodations: Los Arcos Hotel - TULUM in Tulum offers a 5-star experience with a garden, terrace, and a year-round outdoor swimming pool. Guests enjoy free WiFi throughout the property, ensuring connectivity during their stay. Comfortable Amenities: The hotel features air-conditioning, private bathrooms with free toiletries, and pool views. Additional amenities include a public bath, 24-hour front desk, concierge service, and free private parking. Prime Location: Located less than 0.6 mi from Tulum Bus Station and 24 mi from Tulum International Airport, the hotel is close to attractions such as Tulum Archaeological Site (2.5 mi) and Parque Nacional Tulum (2.5 mi). Guests appreciate the attentive staff and excellent service support.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top Location: Highly rated by recent guests (8.5)

    • Free private parking


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Availability

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Room Type
Number of guests
 
2 full beds
1 king bed
1 full bed
and
1 king bed
1 twin bed
and
1 king bed
and
1 sofa bed
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Guest reviews

Categories:

Staff
8.5
Facilities
7.9
Cleanliness
8.3
Comfort
8.2
Value for money
8.3
Location
8.5
Free Wifi
7.8

Select topics to read reviews:

Guests who stayed here loved

  • Bel
    Australia Australia
    The location is excellent, we were so close to everything we could walk, yet it was two small blocks off the main street so it was super quiet and we slept really well. The staff are very friendly and let us leave our bags before going to explore...
  • Marilyn
    United States United States
    Breakfast was good. Room was spacious and clean. There were 6 lounge chairs by the pool. They installed a new pump on pool. Restaurant across the street. Laundry, drug store and convenient store nearby. ADO about 6 blocks. Appreciated free water...
  • Alondra
    United States United States
    Staff were very helpful and nice, location was perfect and safe. Hotel was very clean and quite.
  • Robin
    Germany Germany
    I had a special request with changing the days I originally booked it and the staff was really nice and everything went smooth. I can recommend this Hotel for everyone thats stays in Tulum!
  • Tauber
    Italy Italy
    Very nice and clean hotel. The staff were very friendly and the breakfast was great
  • Lina_sara
    France France
    It was quiet, very convenient location. Good restaurants around. ADO station not far. Decent breakfast (toasts, juice, fruits, coffee and tea). My daughter loved the pool.
  • Katherine
    Colombia Colombia
    Very pretty Hotel, clean and silent. It's really close to the center, the room is big, beautiful pool and rest area.
  • Smiltė
    Lithuania Lithuania
    The property is wonderful- really clean, minimalistic, cozy and the admin lady who worked was really friendly with a smile on her face :) thank you for recomendations that was given. The room really well conditioned.
  • Kamilla
    Canada Canada
    Super friendly and helpful staff. Nice and clean place. It would be nice to introduce some eggs for breakfast even hard bolid easy and unexpensive and would add some proteins. AC works very well but blows cold air straight on bed so we got sick....
  • Joe
    United States United States
    The staff were really friendly and had lots of good advice for places to go around Tulum. The AC worked super well, there was hot water and the room was cleaned daily. Breakfast was fairly simple but had fresh fruit so that's a plus. Location is...

Hotel area info

Amenities of Los Arcos Hotel - TULUM

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Family rooms
  • Non-smoking rooms
  • 24-hour front desk
  • Facilities for disabled guests
  • Air conditioning
  • Daily housekeeping

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shower

Bedroom

  • Linens

View

  • Pool view

Outdoors

  • Patio
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed

Activities

  • Bicycle rental
    Additional charge

Media & Technology

  • Flat-screen TV

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available at a location nearby (reservation is not needed).

  • Street parking
  • Accessible parking

Services

  • Daily housekeeping
  • Concierge
  • Baggage storage
  • Tour desk
  • 24-hour front desk

Front Desk Services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Security alarm
  • Key access
  • 24-hour security

General

  • Designated smoking area
  • Air conditioning
  • Mosquito net
  • Private entrance
  • Fan
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms

Accessibility

  • Wheelchair accessible

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool/Beach towels

Spa

  • Kids' pool
  • Beach chairs/Loungers
  • Public Bath

Languages Spoken

  • English
  • Spanish

House rules
Los Arcos Hotel - TULUM takes special requests – add in the next step!

Check-in
From 3:00 PM to 12:00 AM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 11:00 AM to 11:30 AM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 18 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Los Arcos Hotel - TULUM of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

FAQs about Los Arcos Hotel - TULUM