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Smart Cancun the Urban Oasis, in the center of Cancun, offers free WiFi and 24-hour reception. Spacious air-conditioned rooms feature a flat-screen TV. There is a safe, mini-bar and iPod docking station. The private bathroom comes with a hairdryer and toiletries. The complex has several bars, coffee shops and restaurants. A dry cleaning service and currency exchange are available.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oasis Hotels & Resorts
Hotel chain/brand

Property highlights

    • Top Location: Highly rated by recent guests (8.7)

    • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

    • Breakfast Info

    • Continental

    • Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
2 queen beds
or
1 queen bed
1 king bed
or
2 full beds
2 full beds
or
1 king bed
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Guest reviews

Categories:

Staff
8.3
Facilities
8.0
Cleanliness
8.2
Comfort
8.2
Value for money
8.0
Location
8.7
Free Wifi
7.3

Select topics to read reviews:

Guests who stayed here loved

  • Keshava
    United States United States
    good location, close to multiple public transit options, good breakfast, clean rooms
  • Andrea
    United States United States
    Good location, great pool, clean, breakfast was decent and the staff was very friendly.
  • John
    United States United States
    The breakfast buffet is good. Hotel staffs are helpful and nice. The hotel provides 2 drinking bottles water (1.5 litter) every day. The hotel near Parque Las Palapas, 15 minutes walk.
  • Lesly
    United States United States
    The stay was wonderful, rooms were comfortable and updated. Staff was amazing and understand very helpful. Hotel was not in a dangerous part of town with plenty of places nearby to eat. The hotel offers help with booking excursions which I felt...
  • Jacob
    United States United States
    This was incredible value for the money I paid! The room was quite nice and clean. The Lobby was way nicer than I had expected and the staff were all great! They stocked the room with water and were happy to hold our luggage for us.
  • Jessica
    United States United States
    The staff was great! We came here with a 2 year old and they couldn’t have been more accommodating. The room was decent size and the beds were very comfortable. We didn’t get to explore a lot around the area because we had tours. We needed to...
  • Halle
    Mexico Mexico
    Great location, friendly staff. Rooms were clean and comfortable.
  • Patrick
    Canada Canada
    I was very impressed with the staff at the reception desk. They took care of all our needs! We were especially pleased with the room we received … quiet, clean and a lovely view.
  • Robert
    Spain Spain
    The jacuzzi was really nice and the food at the restaurant as well
  • Maria
    Canada Canada
    The pool area is beautiful. The decoration is very modern. The breakfast is a buffet, and it is very good. The room has plenty of space. The location is ok if you need to be close to the airport, but you need to get a bus or taxi to go to the beach.

Hotel area info

Restaurants
1 Restaurant On Site

  • Dos Lunas
    • Open for
      Lunch

Amenities of Smart Cancun the Urban Oasis
Great facilities! Review score, 8

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Restaurant
  • Fitness center
  • Non-smoking rooms
  • 24-hour front desk
  • Daily housekeeping
  • Tea/Coffee Maker in All Rooms

Bathroom

  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone

Food & Drink

  • Coffee house on site
  • Restaurant
  • Tea/Coffee maker

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

    Front Desk Services

    • Invoice provided
    • Concierge
    • Baggage storage
    • Currency exchange
    • 24-hour front desk

    Cleaning Services

    • Daily housekeeping
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge

    Business Facilities

    • Fax/Photocopying
      Additional charge
    • Meeting/Banquet facilities
      Additional charge

    Safety & security

    • Fire extinguishers
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • 24-hour security
    • Safe

    General

    • Air conditioning
    • Smoke-free property
    • Soundproof
    • Elevator
    • Non-smoking rooms
    • Wake-up service/Alarm clock

    Outdoor swimming pool
    Additional charge

    • Open all year

    Spa

    • Fitness center

    Languages Spoken

    • English
    • Spanish

    House rules
    Smart Cancun the Urban Oasis takes special requests – add in the next step!

    Check-in
    From 3:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    No age restriction
    There's no age requirement for check-in
    Pets
    Pets are not allowed.
    Groups
    When booking more than 7 rooms, different policies and additional fees may apply.
    Accepted payment methods
    VisaMastercardCash

    The fine print
    Must-know information for guests at this property

    One child free 0-12 years old in low seasons. To make valid this promotion, add the children information and age, into the reservation.

    Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable.

    Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them.

    Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in.

    Continental Breakfast Included

    Use of pool with extra charge, request the amount at the reception area.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Smart Cancun the Urban Oasis of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    FAQs about Smart Cancun the Urban Oasis