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Experience world-class service at Palmaïa The House of AïA All Inclusive Wellness Resort

Offering amazing views of the Caribbean Sea, Palmaïa – The House of AïA is a luxury all-inclusive resort that features large outdoor pools, a wonderful spa and beauty center, 5 à la carte restaurants and beautiful suites with private terraces. Its privileged location between the sea and the jungle allows guests to relax and reconnect with nature. In addition, Palmaïa The House of AïA Wellness Resort at Riviera Maya offers wellness programs and personal growth practices such as yoga classes, meditation, cacao ceremonies and sound therapies. It also has a 24-hour fitness center. The spacious suites of this holistic resort have air conditioning, free WiFi, mini-bar, a Nespresso coffee machine, a seating area with a sofa and flat-screen TV and eco-friendly amenities. Concierge services are available 24/7, as well as gourmet room service. For families, Palmaïa operates a holistic fun children's activities program led by certified Waldorf Educators. Also, the resort has 4 specialty restaurants and a food truck, which offer plant-based menus and serve high-quality ingredients. The spa has a natural cenote and a temazcal. Treatments include massages and healing therapies. Palmaïa The House of AïA Wellness Resort at Riviera Maya is located 5 km away from Playa del Carmen’s downtown. Cancun International Airport is 40 minutes drive from the accommodations, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 9.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top location: Highly rated by recent guests (9.7)

    • Free private parking available on-site

    • Activities:

    • Fitness centre

    • Spa and wellness centre

    • Children's playground


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Availability

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Guest reviews

Categories:

Staff
9.4
Facilities
9.5
Cleanliness
9.6
Comfort
9.6
Value for money
8.5
Location
9.7
Free WiFi
8.1
High score for Playa del Carmen

Select topics to read reviews:

Guests who stayed here loved

  • Rebbecca
    United Kingdom United Kingdom
    Everything. Absolute heaven. I never go anywhere twice but we’ll be back!
  • Tereza
    Germany Germany
    The location and the set up is unquie; even though it is a resort, one has the feeling of remoteness somewhere in the jungle while having exquisite restaurants and bars in terms of design and scenery. The offering of yoga or various meditation...
  • Dianne
    United Kingdom United Kingdom
    Very thoughtfully designed with comfort of guests always priority. Food so fresh healthy and delicious. Cocktails on the beach amazing.
  • Sebastian
    Germany Germany
    Great vegan food. Our seaside view was breathtaking. All of the staff was so friendly and welcoming. Lovely, thoughtful activities program.
  • Liliana
    United Kingdom United Kingdom
    If we could give this property 100 rating we would. It was absolutely amazing!! We aren't vegetarian but could become one with the amazing vegetarian offer of PalmAiA! In particular the tacos truck!! But it was also great that they offered non veg...
  • Icaro
    Sweden Sweden
    Everything. Difficult to even give some constructive feedback. The whole complex is beautiful, food variety, quality and healthy/ taste balance is incredible, the staff is over prepared and kind. Beach bar was great, the coffe place. On top, this...
  • Tereza
    Czech Republic Czech Republic
    I had an absolutely wonderful stay at this hotel! The food and drinks were exceptional – every meal was a culinary delight, and I appreciated the variety of vegan options available. It was so refreshing to see such attention to diverse dietary...
  • Nadine
    Germany Germany
    Beautiful property overall: beautiful rooms, amazing beach and outstanding facilities
  • Marie
    Sweden Sweden
    It was just very good. I have been a venue finder of special hotels/resortsin the world and it is difficult to find a place so beautiful and the high quality of food and drinks . Can stay there as health retreat or a family holiday. Everything is...
  • Tatiana
    Canada Canada
    I wasn't ready for vegan oriented food. But I liked it ! Deliciously cooked and beautifully served . Restaurants are very good and perfect staff ! Nomadic Guides ! Unforgettable service ! Oscar and Esteban were amazing Guys !

Property surroundings

Restaurants
7 restaurants on site

  • LEK
    • Cuisine
      Mexican • Local • International
    • Open for
      Dinner
    • Ambiance
      Family friendly • Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Mar de Olivo
    • Cuisine
      Mediterranean
    • Open for
      Dinner
    • Ambiance
      Family friendly • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • UME
    • Cuisine
      Thai • Asian
    • Open for
      Dinner
    • Ambiance
      Modern
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Su Casa
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Charlys Vegan Tacos
    • Cuisine
      Mexican
    • Dietary options
      Vegetarian • Vegan • Gluten-free • Dairy-free
  • Eolo Beach Club
    • Cuisine
      Caribbean
    • Open for
      Cocktail hour
    • Ambiance
      Family friendly
    • Dietary options
      Vegan
  • Plantissa
    • Cuisine
      Caribbean
    • Open for
      Breakfast • Lunch
    • Ambiance
      Family friendly
    • Dietary options
      Vegan • Gluten-free

Resort facilities of Palmaïa The House of AïA All Inclusive Wellness Resort
Great facilities! Review score, 9.5

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Tea/coffee maker in all rooms
  • Bar
  • Private beach area

Bathroom

  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

View

  • Landmark view
  • View

Outdoors

  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Private beach area
  • Balcony
  • Terrace

Kitchen

  • Coffee machine

Room Amenities

  • Socket near the bed

Activities

  • Bicycle rental
  • Live music/performance
  • Beach
  • Kids' club
  • Snorkelling
    Additional chargeOff-site
  • Children's playground

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
  • Wine/champagne
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
Free private parking is possible on site (reservation is needed).

  • Valet parking
  • Accessible parking

Reception services

  • Invoice provided
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Baby safety gates
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Air conditioning
  • Tile/marble floor
  • Soundproofing
  • Car hire
  • Soundproof rooms
  • Lift
  • Fan
  • Family rooms
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service

Accessibility

  • Upper floors accessible by stairs only
  • Upper floors accessible by elevator

Outdoor swimming pool

  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas

Wellness

  • Kids' pool
  • Fitness/spa locker rooms
  • Yoga classes
  • Fitness
  • Full body massage
  • Couples massage
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre

Languages spoken

  • English
  • Spanish

House rules
Palmaïa The House of AïA All Inclusive Wellness Resort takes special requests - add in the next step!

Check-in
From 15:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children older than 4 years are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiscoverCash

The fine print
Need-to-know information for guests at this property

Please Note : Groups Policy, when booking 6 rooms or more, different policies and additional supplements may apply. The property will contact you and provide more details or contact the property directly with the contact details provided in your confirmation.

In Palmaïa - The House of AïA, guests have the option to take Antigen or PCR COVID-19 tests at their own expense, directly on the resort without having to leave the grounds

All products from the boutique, spa treatments, and beauty salon services are subject to an additional cost.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Palmaïa The House of AïA All Inclusive Wellness Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Palmaïa The House of AïA All Inclusive Wellness Resort