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Hotel The Palm features a rooftop terrace with a swimming pool, bar and spa. It is located just 4 blocks from Playa del Carmen town centre and a 2-minute walk from the beach. This hotel offers free WiFi and air-conditioned rooms with modern-style décor, flat-screen cable TV and garden or street views. "Irene" is a heritage cuisine restaurant with European influence. Open for breakfast, this restaurant serves food with a mixture of flavors which provide the guest with a sensory experience. The front desk at Hotel The Palm is surrounded by a tropical garden designed resembling the Mayan Jungle. Hotel The Palm is just 200 metres from the famous Coco Bongo bar and a 15-minute drive from Xcaret Eco Theme Park. Cancun International Airport is 40 minutes’ drive away.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

    • Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.1

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • American


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
Bedroom
1 extra-large double bed
Living room
1 sofa bed
2 double beds
1 extra-large double bed
and
1 sofa bed
1 extra-large double bed
1 extra-large double bed
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Guest reviews

Categories:

Staff
7.8
Facilities
7.4
Cleanliness
7.7
Comfort
7.7
Value for money
7.7
Location
9.1
Free WiFi
8.8
Low score for Playa del Carmen

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Hotel surroundings

Facilities of Hotel The Palm

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • Bar
  • Air conditioning
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed

Activities

  • Beach

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • TV

Food & Drink

  • Snack bar
  • Bar

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Services

  • Daily housekeeping
  • Luggage storage
  • Wake-up service
  • Tour desk
  • 24-hour front desk
  • Meeting/banquet facilities
    Additional charge
  • Room service

Reception services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safety deposit box

General

  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Mosquito net
  • Lift
  • Fan
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas

Wellness

  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Hot tub/Jacuzzi

Languages spoken

  • English
  • Spanish

House rules
Hotel The Palm takes special requests - add in the next step!

Check-in
From 15:00 to 18:00
Check-out
From 11:30 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
Accepted payment methods
VisaMastercardCash

The fine print
Need-to-know information for guests at this property

Please note that this hotel is oriented for adults and children over the age of 14.

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information.

Parking spaces are subject to availability.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area and guests may experience noise.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hotel The Palm