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Hotel The Palm features a rooftop terrace with a swimming pool, bar and spa. It is located just 4 blocks from Playa del Carmen town center and a 2-minute walk from the beach. This hotel offers free WiFi and air-conditioned rooms with modern-style décor, flat-screen cable TV and garden or street views. "Irene" is a heritage cuisine restaurant with European influence. Open for breakfast, this restaurant serves food with a mixture of flavors which provide the guest with a sensory experience. The front desk at Hotel The Palm is surrounded by a tropical garden designed resembling the Mayan Jungle. Hotel The Palm is just 656 feet from the famous Coco Bongo bar and a 15-minute drive from Xcaret Eco Theme Park. Cancun International Airport is 40 minutes’ drive away.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

    • Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.1

    • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

    • Breakfast Info

    • American


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom
1 king bed
Living room
1 sofa bed
2 full beds
1 king bed
and
1 sofa bed
1 king bed
1 king bed
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Guest reviews

Categories:

Staff
7.8
Facilities
7.4
Cleanliness
7.7
Comfort
7.7
Value for money
7.7
Location
9.1
Free Wifi
8.8
Low score for Playa del Carmen

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Hotel area info

Amenities of Hotel The Palm

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Non-smoking rooms
  • Room service
  • Facilities for disabled guests
  • 24-hour front desk
  • Terrace
  • Bar
  • Air conditioning
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Outdoors

  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden

Room Amenities

  • Socket near the bed

Activities

  • Beach

Media & Technology

  • Flat-screen TV
  • Satellite channels
  • TV

Food & Drink

  • Snack bar
  • Bar

Internet
Wifi is available in all areas and is free of charge.

Parking
No parking available.

Services

  • Daily housekeeping
  • Baggage storage
  • Wake-up service
  • Tour desk
  • 24-hour front desk
  • Meeting/Banquet facilities
    Additional charge
  • Room service

Front Desk Services

  • Invoice provided

Safety & security

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe

General

  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Mosquito net
  • Elevator
  • Fan
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron

Accessibility

  • Upper floors accessible by elevator

Outdoor swimming pool
Free!

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Spa

  • Beach umbrellas
  • Beach chairs/Loungers
  • Public Bath
  • Hot tub/Jacuzzi

Languages Spoken

  • English
  • Spanish

House rules
Hotel The Palm takes special requests – add in the next step!

Check-in
From 3:00 PM to 6:00 PM
Check-out
From 11:30 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardCash

The fine print
Must-know information for guests at this property

Please note that this hotel is oriented for adults and children over the age of 14.

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information.

Parking spaces are subject to availability.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area so guests might experience some noise.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Hotel The Palm