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About this property

Comfortable Accommodation: Citadines Prai Penang in Bukit Mertajam offers comfortable rooms with air-conditioning, kitchenettes, private bathrooms, and free WiFi. Each room includes a work desk, TV, and wardrobe, ensuring a pleasant stay. Exceptional Facilities: Guests can enjoy a fitness centre, year-round outdoor swimming pool, and hot tub. Additional amenities include a fitness room, lift, 24-hour front desk, family rooms, and free on-site private parking. Convenient Location: Located 24 km from Penang International Airport, the hotel is near attractions such as Sunway Carnival Mall (9 km), Penang Bridge (13 km), and Penang Hill (28 km). Free WiFi is available throughout the property. Guest Satisfaction: Highly rated for room comfort, convenient location, and excellent staff support, Citadines Prai Penang provides a pleasant and memorable stay.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Citadines
Hotel chain/brand
Citadines

Property highlights

    • Top location: Highly rated by recent guests (8.8)

    • Breakfast info

    • Halal, Buffet

    • Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
Bedroom 1
1 large double bed
Bedroom 2
2 single beds
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Sustainability
This property has 1 third-party sustainability certification.

  • Certified illustration
    GSTC Criteria
    Certified by: Vireo Srl

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • Nor
    Malaysia Malaysia
    The location is very convenient, with many shops nearby and easy access to the bridge. The staff are friendly and considerate, and the complimentary coffee is a great touch.
  • Putri
    Malaysia Malaysia
    Overall stay was awesome. Easy access for food hunting. Rooms are very clean. Love the the concept.
  • Arnold
    Kenya Kenya
    Loved staying at the Citadines, Clean and organised rooms. Great breakfast options too.
  • Angelina
    Australia Australia
    Convenient location. Very helpful and friendly staff. Comfortable bed.
  • Vikneswaran
    Malaysia Malaysia
    I had a great stay at Woodsburry! The place was clean, comfortable, and exactly as described in the listing. The location is convenient, with easy access to nearby shops and eateries. The host was really friendly and responsive, making the whole...
  • Faiz
    Malaysia Malaysia
    Convenient check-in and friendly staff. Very suitable for families. Unlimited free coffee at the lobby was nice.
  • Fajar
    Australia Australia
    I like the bed, pillow. Very cushy, comfortable and i slept like a baby. Aircond was ok cold and silent. I just afraid of heights when we went to swimming pool feels unsafe and awkward its to high and little bit unsafe i think for kids.
  • Yv
    United Kingdom United Kingdom
    A regular here. Room is nice, well equipped and clean as usual. Bed is comfy. Location is convenient, car park sufficient.
  • Shaywie
    Malaysia Malaysia
    The space was generous, the location was nice, and the free-flow coffee in the lobby was a fantastic perk!
  • Tharishini
    Malaysia Malaysia
    The property seem to look even better in real, friendly and helpful staffs and the unit was clean and comfortable with access to many things around. It was spacious and and well equipped, definitely coming back when I’m back in Penang

Hotel surroundings

Facilities of Citadines Prai Penang
Great facilities! Review score, 8.7

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Fitness centre
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Towels/sheets (extra fee)
  • Slippers
  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet

Kitchen

  • Microwave
  • Refrigerator
  • Kitchenette

Pets
Pets are allowed on request. Charges may be applicable.

Activities

  • Happy hour
    Additional charge

Living Area

  • Sofa
  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone

Internet
WiFi is available in the rooms and is free of charge.

Parking
Free private parking is possible on site (reservation is not needed).

    Services

    • Shuttle service
      Additional charge
    • Wake-up service
    • Laundry
      Additional charge
    • Airport shuttle
      Additional charge
    • 24-hour front desk

    Reception services

    • Invoice provided

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • 24-hour security
    • Safety deposit box

    General

    • Designated smoking area
    • Air conditioning
    • Non-smoking throughout
    • Soundproof rooms
    • Lift
    • Family rooms
    • Ironing facilities
    • Non-smoking rooms
    • Iron

    Accessibility

    • Upper floors accessible by elevator

    Outdoor swimming pool
    Free!

    • Open all year
    • All ages welcome

    Wellness

    • Fitness
    • Hot tub/Jacuzzi
    • Fitness centre

    Languages spoken

    • English

    House rules
    Citadines Prai Penang takes special requests - add in the next step!

    Check-in
    From 15:00
    Guests are required to show a photo identification and credit card upon check-in
    You'll need to let the property know in advance what time you'll arrive.
    Check-out
    Until 12:00
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
    Refundable damage deposit
    A damage deposit of MYR 200 is required on arrival. That's about £35. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
    Children and beds

    Child policies

    Children of any age are welcome.

    Children 12 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0+ years
    Extra bed upon request
    MYR 150 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are allowed on request. Charges may be applicable.
    Groups
    When booking more than 5 rooms, different policies and additional supplements may apply.
    Accepted payment methods
    VisaMastercardJCBCash
    Parties
    Parties/events are not allowed

    The fine print
    Need-to-know information for guests at this property

    From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

    Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Citadines Prai Penang in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    This property will not accommodate hen, stag or similar parties.

    Guests under the age of 18 can only check in with a parent or official guardian.

    A damage deposit of MYR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    FAQs about Citadines Prai Penang