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About this property

Comfortable Accommodations: Citadines Prai Penang in Bukit Mertajam offers comfortable rooms with air-conditioning, kitchenettes, private bathrooms, and free WiFi. Each room includes a work desk, TV, and wardrobe, ensuring a pleasant stay. Exceptional Facilities: Guests can enjoy a fitness center, year-round outdoor swimming pool, and hot tub. Additional amenities include a fitness room, elevator, 24-hour front desk, family rooms, and free on-site private parking. Convenient Location: Located 15 mi from Penang International Airport, the hotel is near attractions such as Sunway Carnival Mall (5.6 mi), Penang Bridge (8.1 mi), and Penang Hill (17 mi). Free WiFi is available throughout the property. Guest Satisfaction: Highly rated for room comfort, convenient location, and excellent staff support, Citadines Prai Penang provides a pleasant and memorable stay.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Citadines
Hotel chain/brand
Citadines

Property highlights

    • Top Location: Highly rated by recent guests (8.8)

    • Breakfast Info

    • Halal, Buffet

    • Free private parking available at the hotel


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Availability

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Room Type
Number of guests
 
1 queen bed
2 twin beds
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
Bedroom 1
1 queen bed
Bedroom 2
2 twin beds
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Sustainability
This property has 1 third-party sustainability certification.

  • Certified illustration
    GSTC Criteria
    Certified by: Vireo Srl

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Lee
    Australia Australia
    The breakfast was basic but has everything- A change of different local fruits will good especially we are staying for a few days - eg can peaches or lychees etc
  • Mohd
    Malaysia Malaysia
    I think u guys need to improve on the breakfast part. Breakfast preparation is like in Hawker Stall.
  • Sarah
    Malaysia Malaysia
    Very convenient location. Lots of shops and restaurant nearby.
  • Jess
    Malaysia Malaysia
    Nice coffee at lobby, spacious room and good toilet
  • Karen
    Malaysia Malaysia
    A comfortable place to stay, varieties of restaurants and shops within walking distance, near the link to Penang Island, and chartered transport to the airport. The studio has the bedroom separated from the sitting room. The counter staff is...
  • Sue
    Malaysia Malaysia
    Free coffee available 24 hours at the lobby. Great location, lots of eatery nearby the hotel. Rooftop swimming pool.
  • Dhya
    Malaysia Malaysia
    - The staffs at reception. - The extended hours. - The facilities in the unit/room.
  • Suhaimi
    Malaysia Malaysia
    This is my second time with Citadines (the first one was at Georgetown branch). I've loved Citadines since then. Everything is perfect.
  • Andyheng
    Singapore Singapore
    Convince location with many good restaurants around the vicinity. Clean and comfortable room.
  • Aysar
    Malaysia Malaysia
    Lots of hangers 😆 I like everything from deco, lighting, utilities, facilities, etc For sure will repeat for next staycation

Hotel area info

Amenities of Citadines Prai Penang
Great facilities! Review score, 8.7

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Free parking
  • Non-smoking rooms
  • Fitness center
  • Airport shuttle
  • Family rooms
  • Breakfast

Bathroom

  • Toilet paper
  • Towels
  • Bidet
  • Towels/Sheets (extra fee)
  • Slippers
  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet

Kitchen

  • Microwave
  • Refrigerator
  • Kitchenette

Pets
Pets are allowed on request. Charges may apply.

Activities

  • Happy hour
    Additional charge

Living Area

  • Sofa
  • Desk

Media & Technology

  • Flat-screen TV
  • Telephone

Internet
Wifi is available in the rooms and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

    Services

    • Shuttle service
      Additional charge
    • Wake-up service
    • Laundry
      Additional charge
    • Airport shuttle
      Additional charge
    • 24-hour front desk

    Front Desk Services

    • Invoice provided

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • 24-hour security
    • Safe

    General

    • Designated smoking area
    • Air conditioning
    • Smoke-free property
    • Soundproof rooms
    • Elevator
    • Family rooms
    • Ironing facilities
    • Non-smoking rooms
    • Iron

    Accessibility

    • Upper floors accessible by elevator

    Outdoor swimming pool
    Free!

    • Open all year
    • All ages welcome

    Spa

    • Fitness
    • Hot tub/Jacuzzi
    • Fitness center

    Languages Spoken

    • English

    House rules
    Citadines Prai Penang takes special requests – add in the next step!

    Check-in
    From 3:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Refundable damage deposit
    A damage deposit of MYR 200 is required on arrival. That's about $46. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 12 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0+ years
    Extra bed upon request
    MYR 150 per person, per night

    Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

    The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

    All cribs and extra beds are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are allowed on request. Charges may apply.
    Groups
    When booking more than 5 rooms, different policies and additional fees may apply.
    Accepted payment methods
    VisaMastercardJCBCash
    Parties
    Parties/events are not allowed

    The fine print
    Must-know information for guests at this property

    From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

    Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Citadines Prai Penang of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    This property does not accommodate bachelor(ette) or similar parties.

    Guests under the age of 18 can only check in with a parent or official guardian.

    A damage deposit of MYR 200 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

    FAQs about Citadines Prai Penang