Reservation Policy:

Once the reservation is made you will be billed 100% of the rate. This charge will be made at any time 7 days prior to check-in date. This charge will be made manually to the credit card provided.

Any customer who does not arrive for their stay will be marked as "NO SHOW". He/she will not be entitled to a refund.

Cancellation Policy:

If you cancel 7 days BEFORE the check-in date you will be entitled to a 100% refund.

If you cancel WITHIN 7 days or do not arrive to your stay, you will not be entitled to any refund.

If you change the date within 7 days of arrival you will still not be entitled to any refund. You will have the option to change the date. You will be allowed only one change of date. Prices vary according to season. The client will have to pay the price difference according to the date chosen.

No refunds will be given if you decide to make a last-minute change. If for any reason the client does not pay the balance due, the reservation will be cancelled immediately.

No money will be refunded once the client has checked in, regardless of the reason. No exceptions will be made.

We reserve the right of admission.

Check In:

It is agreed that if I cancel my stay before the end of the days hereof, I will not be entitled to any refund. Check in 4pm to 9pm/Check-out is at 11:00 am.

At the time of check in the client must show identification and credit card provided in the reservation.

Only customers who provide a credit card will be allowed to open accounts in our restaurant. They must sign all receipts provided by our employees for open accounts.

Prior to check out the customer will be notified of any outstanding balances. Any outstanding balances will be automatically billed to the credit card provided at the time of booking.

Extra charges and hotel rates:

The cost per lost key is $30.00. The charge for lost TV, A/C control and beepers is $50.00.

All rooms are inventoried and delivered clean. All damaged, vandalized or missing linens (towels, fitted, pillow, sheets, pillowcases, or other room items) will be charged a $10.00 charge. Comforters will be charged $30.00. Incidental charges will be billed manually to the credit card provided if necessary.

Any late check-out will be charged $30.00 per hour. If you exceed 2:00pm you will be billed the full rate.

Late check out requests are subject to availability. Guest must contact the front desk. After 11:00am you will be billed $30.00 per hour until 4:00pm. After 4:00pm you will be billed for the full day.

Room changes may have an additional cost.

Swimming Pool

The hours are 10:00am-9:00pm.

Towels for the use of the pool must be requested at the front desk.

We do not have lifeguards, swim at your own risk.

Use of the pool outside of the established hours is prohibited. If you do so, you will be notified and asked to leave the facilities without the right to a refund.

Use of the pool is for guests only. You must shower before entering the pool. Eating inside the pool is not allowed. Children are not allowed to run around the pool, in hallways or stairs. No hand games or pushing and shoving threats are allowed around the pool. Under no circumstances are children allowed alone in the pool without adult supervision.

Glass bottles or any glass container are prohibited in the pool area.

Room Service

La Parguera is a protected Nature Reserve. Help us conserve the environment! Join us in preserving energy and natural resources. Tons of detergent and millions of gallons of water are used daily to wash towels and linens that have only been used once. That's why our hotel uses sustainable practices such as solar heaters, solar panels, high-efficiency laundry equipment, and laundry detergent controls, among other things, to reduce consumption and do our part. We inform you that during your stay, room service will only be provided every three days. If you need anything in particular, please contact the front desk at 787-899-4565

Real candles, stoves and any type of fire generating devices are not allowed inside the room.

Utilities

It is recommended that all air units be maintained at 72 degrees.

Air conditioning units and lights will be turned off while you are not using the room.

Please use your judgment in the use of electricity in the room by turning off lights when they are not needed and also use your judgment when using the high energy consuming irons and hair dryers.

Security

We have security cameras. They have been placed in public areas. No cameras have been placed in guest rooms, public restrooms, guest room bathrooms, and/or guest room balconies. These cameras have the facility to focus, wide field of view, record for 24 hours 7 days a week. Nautilus by La Jamaca Hotels assumes responsibility for the conservation and control of access and disposition of the recorded material. These cameras have been installed to ensure the safety of tenants, monitor the activities of tenants and employees.

Coolers

We have refrigerators in the rooms. The entry of coolers is prohibited.

Pets

Service animals are welcome. Pets are prohibited. If you identify a pet in your room that has not been registered, your credit card will be billed fifty dollars per day.

Noise

Please be considerate of other guests and keep your tone of voice moderate both day and night. The use of personal loudspeakers is prohibited.This way we can all enjoy a pleasant stay!

Parking

Parking is free and limited. If no parking is available at arrival you must park outside the property. We are not responsible for lost items inside the car and damage to your car.

Smoking

Please ask at the entrance for smoking areas.

No smoking in the rooms.

Smoking in the rooms is subject to a charge of one hundred and fifty dollars.

Visitors

We welcome visitors. They must be accompanied by a registered guest. Visitors may not use or stay in the rooms, pool, unless they pay for the services.

Lost and Found Policy

Nautilus by La Jamaca Hotels assumes no responsibility for lost, misplaced, stolen or damaged valuables or belongings. If you discover that you have left something of value for yourself, please call us immediately at 787-899-4565 and we will attempt to help you locate your lost item.

Nautilus by La Jamaca Hotels is not responsible for any item left by a guest. However, any items, with the exception of perishable items, left behind by our guests and found after check-out by housekeeping will be picked up, checked out and stored in a safe place for the owner to pick up for up to 3 days. A reasonable effort will be made to notify the guest that an item has been found. Perishable items, undergarments and miscellaneous toiletries will be discarded immediately.

We will be happy to return your lost item(s) to you via the United States Postal Service. Your credit card will be charged for packaging and postage plus a $20.00 handling fee. A separate receipt will be mailed to you. Nautilus by La Jamaca Hotels is not responsible for any items lost or misdirected during shipment by the United States Postal Service.

In Case of Emergency or Fire

Notify the front desk in case of fire or other emergency or call 911. A map showing emergency exits can be found on the back of your room door.

Fire Safety Policy

The hotel is fully equipped with smoke detectors and emergency evacuation plans on each room door. Please review this important information.

Parties in common areas or in the room

Be respectful and empathetic to other guests on the property. Only private parties or pre-arranged events are allowed on the property. No parties, personal speakers or unnecessary loud talking to registered guests is permitted.

Nautilus by La Jamaca Hotels enforces a No Room Party Policy to ensure that we can protect the hotel and our guests at all times. Parties, loud disturbances and/or disturbing noises are not permitted or tolerated in these facilities. In case of disturbances, a polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund.

Emergencies

In case of emergency please immediately call 911 or the main number 787-899-4565

More details regarding the rules of our lodge will be informed at check in.

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