Situated conveniently in the centre of Hanoi, Capella Hanoi offers air-conditioned rooms, a fitness centre, free WiFi and a shared lounge. This 5-star hotel offers a 24-hour front desk and a concierge service. The hotel features an indoor pool, sauna, evening entertainment and room service. At the hotel, rooms have a desk. All rooms are fitted with a safety deposit box, while selected rooms will provide you with a terrace and others also have city views. The breakfast offers à la carte, continental or American options. At Capella Hanoi you will find a restaurant serving American, Japanese and Vietnamese cuisine. Vegetarian, dairy-free and halal options can also be requested. Popular points of interest near the accommodation include Trang Tien Plaza, Hanoi Opera House and Thang Long Water Puppet Theater. Noi Bai International Airport is 24 km away, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 10.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Situated in the real heart of Hanoi, this hotel has an excellent location score of 9.8

    • Breakfast info

    • Continental, Vegetarian, Vegan, Halal, Gluten-free, Asian, American

    • FREE parking!


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Bedroom
1 extra-large double bed
Living room
1 sofa bed
1 extra-large double bed
2 single beds
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Sustainability
This property has 1 third-party sustainability certification.

  • Certified illustration
    EarthCheck Certified
Guest reviews

Categories:

Staff
9.8
Facilities
9.7
Cleanliness
9.7
Comfort
9.9
Value for money
8.9
Location
9.8
Free WiFi
9.8
High score for Hanoi

Select topics to read reviews:

Guests who stayed here loved

  • Adam
    Hungary Hungary
    A perfect place! Perfect location, service, rooms! Must return!
  • Lorna
    United Kingdom United Kingdom
    Stunning hotel with beautifully designed interiors and extremely kind and welcoming staff. They truly went above and beyond for us. They way they finessed every little detail is what sets them apart from all other 5 star properties.
  • Sumeela
    India India
    Absolutely amazing interiors and services was excellent. A notch above.
  • Charles
    United Kingdom United Kingdom
    Staff were extremely accommodating, excellent drinks hour and jazz, and a great personal spa experience.
  • Lucy
    France France
    The attention to detail is outstanding. Every thing is thought through in this modern take on historical Hanoi. Staff are exceptional. A real treat. Exceptional location. We had a late flight but could stay and use all hotel facilities for the...
  • Sili
    Australia Australia
    I am so surprised to find that the Pho in the breakfast is even better than most of the Pho restaurant I have tried. The staffs are amazing, they all remembers your name through your whole stay. I have been enjoyed a wonderful stay especially...
  • Farida
    United Kingdom United Kingdom
    Best hotel in Hanoi and also one the best ever I have stayed in! If ever there is such a thing as a 6-7 star hotel, then this falls in that category with nothing short of a Michelin breakfast! We were spoilt to the point that everything else just...
  • Hiu
    China China
    Very happy with the stay at a beautiful hotel. Every corner is art. All the staff are very professional and tentative. The team is passionate and polite. The meals at "Backstage" were up to standard. Eric and Duy were very helpful and...
  • Kylie
    Australia Australia
    This is the best hotel we have stayed in. Everything was amazing.
  • Sonali
    United Arab Emirates United Arab Emirates
    Phenomenal service, and the staff is outstanding. One of the best places we’ve ever stayed! The food, amenities, ambience and decor was amazing, perfect.

Hotel surroundings

Restaurants
3 restaurants on site

  • Backstage
    • Cuisine
      Vietnamese
    • Open for
      Breakfast • Lunch • Dinner
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free
  • The Hudson Rooms
    • Cuisine
      American
    • Open for
      Lunch • Dinner
    • Dietary options
      Halal • Kosher • Vegetarian • Dairy-free
  • Koki
    • Cuisine
      Japanese
    • Open for
      Lunch • Dinner

Facilities of Capella Hanoi
Great facilities! Review score, 9.7

Most popular facilities

  • Indoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Spa and wellness centre
  • Non-smoking rooms
  • Free parking
  • Bar

Bathroom

  • Hairdryer
  • Bath

Outdoors

  • Terrace

Activities

  • Live music/performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Evening entertainment

Living Area

  • Desk

Food & Drink

  • Fruits
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar

Internet
WiFi is available in all areas and is free of charge.

Parking
Free public parking is possible at a location nearby (reservation is needed).

  • Street parking

Reception services

  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Express check-in/check-out
  • 24-hour front desk

Entertainment and family services

  • Board games/puzzles
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Packed lunches
  • Lift
  • Family rooms
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service

Indoor swimming pool
Free!

  • Open all year
  • Heated pool
  • Salt-water pool

Wellness

  • Fitness/spa locker rooms
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna

Languages spoken

  • English
  • Vietnamese

House rules
Capella Hanoi takes special requests - add in the next step!

Check-in
From 15:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 5 years
Cot upon request
Free
6 - 11 years
Extra bed upon request
VND 1,984,500 per child, per night
12+ years
Extra bed upon request
VND 3,969,000 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroDiscoverUnionPay credit cardCash

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Capella Hanoi in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about Capella Hanoi